Jeannette Christiansen
Lake Munmorah,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
House Manager
01.2022
- Position involved running and over seeing 2 houses, 8 clients and u to 25 staff
- Liaised with all service providers, families and stake holders
- Completed all aspects of manager duties, rostering, on call , supervision, inductions, team meetings, preparing for audits, attended all medical appointments
- Ensured a plans and equipment were in date and staff were trained
- Medication , manual handling and wh& s all completed
- INCA 2023
- Currently completing all aspects of business, developing day program, scheduling for community access clients
- Assessment & referrals,
- Working closely with COS and high needs clients
- Duties including – sourcing housing, centrelink, staff, recruiting, onboarding new staff, interviewing, reporting, rostering, marketing, networking, liaising with families and stake holders.
ASSISTANT HOUSE MANAGER /ACTING HOUSE MANAGER
Wallsend – CEREBRAL PALSY
07.2019 - 01.2022
- Supporting and assisting clients with therapy sessions medical apt & equipment repairs
- Covering shifts as needed on roster
- Duties included Ordering household cleaning products, PPE , client consumables , chemist orders and groceries
- Responsible for menus, client paperwork , archiving weekly and monthly and scanning files to admin , updating folders for lifestyles and the house
- responsible for to 2 vans
- Complete daily financials for client’s activities and discuss their budgets .Paying chemist accounts
- Uploading groceries accounts
- Liaise with families weekly
- GP’s monthly or as needed
- Facilities for all repairs and house concerns .COS and therapists for all client needs
- Booking in appointments , finding repairers
- Locating and booking holidays for clients
- Experience in Roster space and using Brian as I was the CAS manager previously
- medication competencies and supervision for all staff
- complete staff inductions arrange their buddy shifts and training
- Responsible for monthly WH&S audits as well medication audits
- Trained in PEG water balloon checking
- Completed Leadership and Management course last year
- completing all required tasks, rostering, paying accounts, completing workday tasks , training AHM’s attending meetings and over seeing the running of the service
- Complying with CPA policy and procedures .Role recently includes training and assessing all staff on medications, manual, handling, Meal time , infection control, and skill builder for new starters
- Communicated with delegating nurse to coordinate and complete medical services.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
PROJECT TEAM LEADER
PARRAMATTA MISSION
08.2018 - 06.2019
- Mental health service ) Work with support workers to ensure that the most appropriate and effective services are provided to consumers
- Maintaining external connections to relevant clinical and community services according to funding guidelines and organizational policies
- Complete all aspects of Team Leader role including orientation , Training, supervision, monthly & quarterly reviews, audits , incident reports financial and report writing .Interagency meetings , assessments and training .
LIFE SKILLS WORKER
04.2002 - 03.2018
- UNITING
- Transitioning clients to independent living or into supported accommodation
- Duties include liaising with mental health services, Centre link, housing, Real estates, NDIS, Acute care and chronic care team
- Attending and organizing meetings for participants, families and other service providers
- I also attend mental health and Aboriginal Interagency Meetings on behalf of organization
- Initiating meeting with other providers and arranging NDIS and COS workers
- I report monthly to area health for updates on participants, this is passed onto Commissioner for funding
- I support Team leader in referrals, meet n greets and assessments of all participants wishing to come into the program, I liaise with social workers, families and case workers
- Attended and participated in Walk in the park and NAIDOC week
- Support clients to engage with community, Worked in group home as well as healthy living programs
COMMUNITY ENGAGEMENT MANAGER
BETTER CARING
03.2018 - 08.2018
- Networking to promote model to families, workers, consumers, advocacy groups, and wider industry
- Through events, expos, presentations and training
- Deliver, implement changes in designated territories
- Keep up to date on industry changes, regulations, funding
- Use industry knowledge and NDIS to develop successful strategies for engaging consumers work with team on technology development, to empower clients with choice and control
- Role also included organizing worker meet ups and supporting them to grow their business and providing information to best support their clients.
Service Coordinator
Inca Home Services
Long Jetty, NSW
01.2023 - Current
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of up to Number individuals and families.
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Designed individualized service plans that took into account clients' goals and preferences.superviion of staff
- Rostering
- Timesheets
- Activities planning
- Networking , marketing
- Reporting
Education
Diploma - undefined
2014
Certificate of Attainment Koori Parent Leaders Program - undefined
2014
Suicide Prevention Training – Certificate of Attendance Person Centered Approaches Statement of Attainment Course in Indigenous Mentoring - undefined
2014
Aboriginal Cultural Awareness – Certificate of Attainment - undefined
2014
Certificate of completion Manual handling in Aged Care - undefined
2012
Certificate 3 & 4 Home Community Care CHC40208 - undefined
2011
Skills
- Great communication
- Time management
- Patient / Compassionate
- Handle crisis situations
- Management
- Recreational Activities
- Grocery Shopping
- Activity Supervision
- Facility Oversight
- Employee Scheduling
- Facility Inspections
- Supporting Daily Living Needs
- Event Planning
- Compliance Requirements
- Mobility Support
- Service Quality
- Maintenance and Repair Management
- Professional Relationships
- Crisis Intervention
- Resident Satisfaction
- Client Requirements
- Team Meeting Management
Certification
BIC001A, CHCCOM403A, HLTHIR403C
Certificate of Attendance Maps & Path
Certificate of Attendance Accidental Counsellor Workshop
2016 Certificate of Attendance Customer Champions Training
Certificate of Attendance Mental Health Awareness
Certificate first Aid & CPR
2019 Certificate in Mental Health first aid
Completed a lot of inhouse and smaller certificates .
2020 Cert IV Leadership & Management
Timeline
Service Coordinator
Inca Home Services
01.2023 - Current
House Manager
01.2022
ASSISTANT HOUSE MANAGER /ACTING HOUSE MANAGER
Wallsend – CEREBRAL PALSY
07.2019 - 01.2022
PROJECT TEAM LEADER
PARRAMATTA MISSION
08.2018 - 06.2019
COMMUNITY ENGAGEMENT MANAGER
BETTER CARING
03.2018 - 08.2018
LIFE SKILLS WORKER
04.2002 - 03.2018