Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeannette Christiansen

Lake Munmorah,NSW

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

House Manager

01.2022
  • Position involved running and over seeing 2 houses, 8 clients and u to 25 staff
  • Liaised with all service providers, families and stake holders
  • Completed all aspects of manager duties, rostering, on call , supervision, inductions, team meetings, preparing for audits, attended all medical appointments
  • Ensured a plans and equipment were in date and staff were trained
  • Medication , manual handling and wh& s all completed
  • INCA 2023
  • Currently completing all aspects of business, developing day program, scheduling for community access clients
  • Assessment & referrals,
  • Working closely with COS and high needs clients
  • Duties including – sourcing housing, centrelink, staff, recruiting, onboarding new staff, interviewing, reporting, rostering, marketing, networking, liaising with families and stake holders.

ASSISTANT HOUSE MANAGER /ACTING HOUSE MANAGER

Wallsend – CEREBRAL PALSY
07.2019 - 01.2022
  • Supporting and assisting clients with therapy sessions medical apt & equipment repairs
  • Covering shifts as needed on roster
  • Duties included Ordering household cleaning products, PPE , client consumables , chemist orders and groceries
  • Responsible for menus, client paperwork , archiving weekly and monthly and scanning files to admin , updating folders for lifestyles and the house
  • responsible for to 2 vans
  • Complete daily financials for client’s activities and discuss their budgets .Paying chemist accounts
  • Uploading groceries accounts
  • Liaise with families weekly
  • GP’s monthly or as needed
  • Facilities for all repairs and house concerns .COS and therapists for all client needs
  • Booking in appointments , finding repairers
  • Locating and booking holidays for clients
  • Experience in Roster space and using Brian as I was the CAS manager previously
  • medication competencies and supervision for all staff
  • complete staff inductions arrange their buddy shifts and training
  • Responsible for monthly WH&S audits as well medication audits
  • Trained in PEG water balloon checking
  • Completed Leadership and Management course last year
  • completing all required tasks, rostering, paying accounts, completing workday tasks , training AHM’s attending meetings and over seeing the running of the service
  • Complying with CPA policy and procedures .Role recently includes training and assessing all staff on medications, manual, handling, Meal time , infection control, and skill builder for new starters
  • Communicated with delegating nurse to coordinate and complete medical services.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.

PROJECT TEAM LEADER

PARRAMATTA MISSION
08.2018 - 06.2019
  • Mental health service ) Work with support workers to ensure that the most appropriate and effective services are provided to consumers
  • Maintaining external connections to relevant clinical and community services according to funding guidelines and organizational policies
  • Complete all aspects of Team Leader role including orientation , Training, supervision, monthly & quarterly reviews, audits , incident reports financial and report writing .Interagency meetings , assessments and training .

LIFE SKILLS WORKER

04.2002 - 03.2018
  • UNITING
  • Transitioning clients to independent living or into supported accommodation
  • Duties include liaising with mental health services, Centre link, housing, Real estates, NDIS, Acute care and chronic care team
  • Attending and organizing meetings for participants, families and other service providers
  • I also attend mental health and Aboriginal Interagency Meetings on behalf of organization
  • Initiating meeting with other providers and arranging NDIS and COS workers
  • I report monthly to area health for updates on participants, this is passed onto Commissioner for funding
  • I support Team leader in referrals, meet n greets and assessments of all participants wishing to come into the program, I liaise with social workers, families and case workers
  • Attended and participated in Walk in the park and NAIDOC week
  • Support clients to engage with community, Worked in group home as well as healthy living programs

COMMUNITY ENGAGEMENT MANAGER

BETTER CARING
03.2018 - 08.2018
  • Networking to promote model to families, workers, consumers, advocacy groups, and wider industry
  • Through events, expos, presentations and training
  • Deliver, implement changes in designated territories
  • Keep up to date on industry changes, regulations, funding
  • Use industry knowledge and NDIS to develop successful strategies for engaging consumers work with team on technology development, to empower clients with choice and control
  • Role also included organizing worker meet ups and supporting them to grow their business and providing information to best support their clients.

Service Coordinator

Inca Home Services
01.2023 - Current
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Managed caseload of up to Number individuals and families.
  • Developed productive working relationships with churches, schools, government agencies and charitable organizations.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Designed individualized service plans that took into account clients' goals and preferences.superviion of staff
  • Rostering
  • Timesheets
  • Activities planning
  • Networking , marketing
  • Reporting

Education

Diploma - undefined

2014

Certificate of Attainment Koori Parent Leaders Program - undefined

2014

Suicide Prevention Training – Certificate of Attendance Person Centered Approaches Statement of Attainment Course in Indigenous Mentoring - undefined

2014

Aboriginal Cultural Awareness – Certificate of Attainment - undefined

2014

Certificate of completion Manual handling in Aged Care - undefined

2012

Certificate 3 & 4 Home Community Care CHC40208 - undefined

2011

Skills

  • Great communication
  • Time management
  • Patient / Compassionate
  • Handle crisis situations
  • Management
  • Recreational Activities
  • Grocery Shopping
  • Activity Supervision
  • Facility Oversight
  • Employee Scheduling
  • Facility Inspections
  • Supporting Daily Living Needs
  • Event Planning
  • Compliance Requirements
  • Mobility Support
  • Service Quality
  • Maintenance and Repair Management
  • Professional Relationships
  • Crisis Intervention
  • Resident Satisfaction
  • Client Requirements
  • Team Meeting Management

Certification

BIC001A, CHCCOM403A, HLTHIR403C Certificate of Attendance Maps & Path Certificate of Attendance Accidental Counsellor Workshop 2016 Certificate of Attendance Customer Champions Training Certificate of Attendance Mental Health Awareness Certificate first Aid & CPR 2019 Certificate in Mental Health first aid Completed a lot of inhouse and smaller certificates . 2020 Cert IV Leadership & Management

Timeline

Service Coordinator

Inca Home Services
01.2023 - Current

House Manager

01.2022

ASSISTANT HOUSE MANAGER /ACTING HOUSE MANAGER

Wallsend – CEREBRAL PALSY
07.2019 - 01.2022

PROJECT TEAM LEADER

PARRAMATTA MISSION
08.2018 - 06.2019

COMMUNITY ENGAGEMENT MANAGER

BETTER CARING
03.2018 - 08.2018

LIFE SKILLS WORKER

04.2002 - 03.2018

Diploma - undefined

Certificate of Attainment Koori Parent Leaders Program - undefined

Suicide Prevention Training – Certificate of Attendance Person Centered Approaches Statement of Attainment Course in Indigenous Mentoring - undefined

Aboriginal Cultural Awareness – Certificate of Attainment - undefined

Certificate of completion Manual handling in Aged Care - undefined

Certificate 3 & 4 Home Community Care CHC40208 - undefined

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Jeannette Christiansen