JEANNIE MARLOW
Perth
Summary
Experienced Claims Consultant with background in managing complex workers compensation claims and guiding clients through resolution processes. Strengths include comprehensive understanding of Workers Compensation and Injury Management legislation, successful return to work outcomes, collaboration , and negotiation skills. Past roles demonstrate effective communication, problem-solving ability, and focus on customer satisfaction. Contributions in previous positions have led to streamlined claim procedures and improved client relationships.
Overview
38
38
years of professional experience
Work History
Work Health & Safety Coordinator
SHIRE OF MUNDARING
09.2023 - Current
- Provided ongoing training for employees on safety topics such as hazard identification, fire prevention, ergonomics.
- Analyzed incident data to identify trends in injuries, illnesses and accidents.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Participated in business safety committee meetings and health and safety audits.
- Communicated regularly with management about any changes or updates to safety protocols.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Maintained and updated emergency response plans or procedures.
- Monitored employee performance related to safety practices and provided feedback when necessary.
- Developed, implemented and monitored safety policies and procedures for the company.
- Reviewed job descriptions to identify potential hazards associated with each role.
- Collaborated with other departments to develop strategies for minimizing workplace injuries and illnesses.
- Conducted regular safety inspections of all work areas to ensure compliance with OSHA regulations.
- Advocated for safe working conditions by engaging with stakeholders across all departments within the organization.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
Executive Committee Member/Treasurer
SELF-INSURERS ASSOCIATION OF WA (SIAWA)
02.2018 - 09.2023
- Gathered feedback from members of the Executive Committee during regular meetings.
- Participated in meetings with other committees to discuss important matters related to the organization.
- Assisted senior executives with monthly close and preparation of monthly operating reports and financial statements.
- Ensured compliance with all relevant legal requirements pertaining to executive committee operations.
- Prepared reports on committee activities for presentation to senior leadership.
- Managed budgeting processes, ensuring alignment with corporate objectives and financial sustainability.
- Managed communications between members of different committees.
Team Leader, Senior Claims Consultant, Injury Management Consultant
JARDINE LLOYD THOMPSON AUSTRALIA/MARSH - LGIS
05.2011 - 08.2023
- Assisted with the development of forward-thinking and effective operational policies to address changing needs.
- Collaborated with cross-functional teams to develop comprehensive action plans for implementation of new processes or systems.
- Maintained up-to-date knowledge of industry trends and best practices.
- Presented project results to internal teams and external clients in a clear, concise manner.
- Trained personnel on new procedures related to projects undertaken.
- Analyzed customer feedback surveys to uncover areas for improvement in operational efficiency.
- Conducted interviews with key stakeholders to understand business needs and objectives.
- Reviewed established procedures to assess areas in need of improvement.
- Met with clients to discuss expectations to ascertain best ways to meet projected goals.
- Coordinated activities between multiple vendors and suppliers while ensuring compliance with regulations.
- Developed presentations for executive level audiences that effectively communicate complex concepts.
- Involved in recruiting and hiring processes to bring on board team members with exceptional aptitude, skill levels and expertise.
- Facilitated workshops with stakeholders from various departments or divisions.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Swim School Customer Service/Supervisor/Program Development
CITY OF SWAN
02.2006 - 03.2021
- Recruited, interviewed and selected employees to fill vacant roles.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Managed team of customer service representatives to ensure high-quality support.
Occupational Safety & Health officer (and acting Safety & Health Coordinator)
CITY OF SWAN
11.2008 - 05.2011
Swimming instructor/Supervisor
EDUCATION DEPARTMENT
05.2004 - 11.2008
Banking Officer
COMMONWEALTH BANK OF AUSTRALIA
03.1995 - 07.2004
Banking Officer
BANK OF WESTERN AUSTRALIA LTD
02.1987 - 01.1995
Education
Cyril Jackson Senior High School
Bassendean, WA12-1986
Skills
- Leadership and team development
- Regulatory compliance
- Safety policy development
- Cross-department collaboration
- Data-driven decision making
- Effective communication
- Employee performance monitoring
- Stakeholder engagement
- Customer relations
- Incident reporting
- Asbestos management
- Safety policies
- Ergonomics evaluation
- Asbestos awareness
- Manual handling
- Vehicle safety
- Training delivery
- Ergonomics Implementation
- Excellent communication
- Written communication
- Team collaboration
- Teamwork and collaboration
- Team building
- Safety inspections
- Interpersonal skills
- Time management abilities
- Detail orientation
- Report writing
- Continuous improvement
- Excellent written and oral communication skills
- Influencing and negotiation skills
- Friendly, approachable and relate well to people
Accomplishments
- Development and review of the Injury Management Policy and Procedure Manual for Local Government
- Implementation of best practice injury management for various local governments, including top tips for a successful return to work
- LGIS Innovation working group improving collaboration between teams
- Workers' Compensation Risk Forum (facilitator) - Crown
- SELF-INSURERS ASSOCIATION OF WA (SIAWA) - Executive Committee Member/Treasurer (02/2018 - 09/2023)
- WorkCover WA represented SIAWA as part of a working group reviewing workers' compensation remuneration guidelines for employers
- Improved return to work outcomes - Employer based
References
Available on request
Websites
References
References available upon request.
Timeline
Work Health & Safety Coordinator
SHIRE OF MUNDARING
09.2023 - Current
Executive Committee Member/Treasurer
SELF-INSURERS ASSOCIATION OF WA (SIAWA)
02.2018 - 09.2023
Team Leader, Senior Claims Consultant, Injury Management Consultant
JARDINE LLOYD THOMPSON AUSTRALIA/MARSH - LGIS
05.2011 - 08.2023
Occupational Safety & Health officer (and acting Safety & Health Coordinator)
CITY OF SWAN
11.2008 - 05.2011
Swim School Customer Service/Supervisor/Program Development
CITY OF SWAN
02.2006 - 03.2021
Swimming instructor/Supervisor
EDUCATION DEPARTMENT
05.2004 - 11.2008
Banking Officer
COMMONWEALTH BANK OF AUSTRALIA
03.1995 - 07.2004
Banking Officer
BANK OF WESTERN AUSTRALIA LTD
02.1987 - 01.1995
Cyril Jackson Senior High School
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