JEANNIE MCMANUS
Young husband
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Quality Control Inspector
Thomas Foods International
Murray Bridge, SA
05.2023 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Dental Assistant
Mannum Dental
Mannum, SA
03.2022 - 05.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Verified patient insurance eligibility and benefits.
Duty Manager
Cheap as chips
Murray Bridge, Australia
03.2022 - 05.2023
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Implemented and developed operational standards, policies and procedures
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Led and directed team members on effective methods, operations and procedures
Assistant Store Manager
Pets Domain
Mt Barker, Australia
04.2021 - 03.2022
- Built employee knowledge with training and mentoring
- Helped set team performance standards to reach company objectives
- Maintained organized store environment for customer and employee health and safety
- Coordinated with Manager to set specific and actionable goals based on established KPIs
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
- Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations
- Planned store layouts or designed displays
Service Deli Manager/ Production Manager
Drakes supermarket
Adelaide/Murray Bridge, Australia
04.2007 - 03.2021
- Investigated and resolved complaints regarding food quality and service
- Maintained food and equipment inventories to support business demand
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
- Kept accurate records in compliance with sanitation and food service requirements
- Expanded customer base by introducing new menu offerings based on market trends and consumer preferences.
- Managed inventory levels for optimal freshness and product availability, reducing waste and spoilage.
- Created visually appealing displays that showcased featured items, resulting in increased sales of specialty products.
- Successfully managed budgetary constraints while maintaining high-quality products and services in the deli area.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Accomplished multiple tasks within established timeframes.
Education
Diploma - Retail management
Business SA
Adelaide, South AustraliaSkills
- Verbal and Written Communication
- Employee Coaching and Motivation
- Team Supervision
- Policy Implementation
- Recordkeeping
- Reporting and analysis
- Audit coordination
- OSHA compliance
- Customer service
- Critical thinking
- Data entry
Timeline
Quality Control Inspector
Thomas Foods International
05.2023 - Current
Dental Assistant
Mannum Dental
03.2022 - 05.2023
Duty Manager
Cheap as chips
03.2022 - 05.2023
Assistant Store Manager
Pets Domain
04.2021 - 03.2022
Service Deli Manager/ Production Manager
Drakes supermarket
04.2007 - 03.2021
Diploma - Retail management
Business SA