Jeannie Stronach
Gladstone,QLD
Summary
Results-driven professional with a proven track record of enhancing productivity in fast-paced environments at McDonald's. Excels in problem-solving and interpersonal communication, recognized for delivering outstanding customer service. Adept at cash management and maintaining health standards, demonstrating a commitment to professionalism and continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crew Person
McDonalds
Gladstone, QLD
03.2015 - Current
- Collaborated efficiently in team settings to enhance workplace productivity.
- Arranged food and beverage items for customer delivery.
- Facilitated quick guest service through take-out counter operations.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Processed payments on cash register and counted back bills and change to patrons.
- Adhered to company policies regarding health codes and safety regulations while on the job site.
- Organized take-out orders for customers who requested meals via telephone or online order system.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Brewed and served coffee and tea with preferred add-ins.
- Operated cash register accurately and efficiently while providing excellent customer service.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Provided prompt and courteous service to all customers.
- Followed safety protocols when handling hot foods or using kitchen utensils and equipment.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Cleaned and maintained the restaurant area including tables, floors, counters and equipment.
- Performed opening, closing duties such as setting up, breaking down workstations.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Took initiative to help out with any task or duty assigned by management team members.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Criminal Justice And Criminology - Bachelor of Criminal Justice And Criminology
Swinburne University of Technology
Melbourne, VIC01-2029
STEPS - Math, Computer Skills, Essay Writing, Prep Skills
Central Queensland University
Online02-2024
Certificate IV - Retail
Central Queensland University
01-2019
Skills
- Sales and upselling
- Leadership qualities
- Creativity and innovation
- Professionalism and integrity
- Cash handling proficiency
- Initiative and Self-motivation
- Goal setting and achievement
- Problem-solving
- Interactive communication skills
- Telephone etiquette
- Team contributions
- Verbal and written communication
- Willingness to learn
Affiliations
- Quality Family Time
- Caravaning
- Leggo
- Cooking
Accomplishments
- Cafe Crew Person of the Year 2016
- Winter Cafe Crew Person of the Year 2020
Certification
- CertIV in Retail
- Firts Aid and CPR
- Fire Safety
References
References available upon request.
Timeline
Crew Person
McDonalds
03.2015 - Current
Bachelor of Criminal Justice And Criminology - Bachelor of Criminal Justice And Criminology
Swinburne University of Technology
STEPS - Math, Computer Skills, Essay Writing, Prep Skills
Central Queensland University
Certificate IV - Retail
Central Queensland University