Jeannine Cadwallader

As part of a local & worldwide company I sell charter holidays where is exceed sales targets using NauSYS, ZoHo & CRM.

• Trained new reservations staff members on policies, procedures, and systems, ensuring consistency across the team.
• Maintained strong relationships with clients through personalized service and prompt communication.
• Collaborated with sales and marketing teams to develop promotional offers, attracting new customers and increasing bookings.

As part of AT Hotel group, I worked at 6 resorts covering managers days off. I ran front reception using Hirum software also complete knowledge of siteminder with live availability, allocation accommodation and booking tours, organising housekeeping including rosters.

• Enhanced guest satisfaction by providing exceptional customer service at the front desk.
• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.

I had the management of Proserpine airport and Airlie Beach agencies meeting monthly targets set by head office.

Running operations to target current and expected demand often changing dramatically throughout the day.

• Increased agency revenue by 35% implementing effective sales strategies and coaching team members on best practices.
• Recruited trained, and mentored a high-performing team, fostering professional growth and development.