Jebin Sultana
3/59 Grant Street , Sebastopol ,Vic
Summary
Proven track record in enhancing customer satisfaction and loyalty at BP Australia, leveraging exceptional problem-solving abilities and active listening skills. Excelled in high-stress situations, effectively resolving conflicts and boosting team productivity. Demonstrated adaptability and critical thinking, contributing to improved console performance at BP Jasbe.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Chef
Rustic Ram Pty Ltd
Meredith
10.2024 - Current
- Prepared diverse dishes using seasonal ingredients from local suppliers.
- Managed kitchen staff to ensure smooth daily operations and teamwork.
- Developed and refined recipes to enhance menu offerings and customer satisfaction.
- Trained new kitchen staff on procedures, techniques, and safety protocols effectively.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Checked quality of raw materials before use.
- Prepared high-quality dishes according to established recipes.
- Planned menus, ordered supplies and managed kitchen staff.
Customer Service Representative
BP Australia
12.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture.
Kitchen Hand
Story house early learning centre
Ballarat
01.2026 - 06.2026
- Prepared meals and snacks for children in a safe environment.
- Maintained cleanliness of kitchen and dining areas throughout the day.
- Assisted educators in serving food to children during meal times.
Barista
Sapori D Italia
01.2022 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Console Operator
BP Jasbe
02.2020 - 12.2021
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Monitored premises for suspicious activities and reported findings to security team.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
Education
Certificate 4 in Commercial Cookery
Kingsford International Institute
01.2021 - 06.2022
BBA - Human Resources Management
East West University
Dhaka , BangladeshHospitality
Kingsford International Institute
Surry Hills, NSWSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Food safety
- Menu planning
- Inventory management
- Culinary techniques
- Quality control
- Conflict resolution
- Problem solving
- Effective communication
- Time management
- Kitchen operations management
- Food presentation
- Garnishing techniques
- Hospitality service expertise
Travelling, Reading books, Gardening
Travelling, Reading books, Gardening
Additional Information
• Tanjil Ahmed - Head chef, Rustic Ram Pty ltd 0426 057 757
• Md Kawsar Ahmad- Community Support Worker ,Aruma , 0435116270
Timeline
Kitchen Hand
Story house early learning centre
01.2026 - 06.2026
Chef
Rustic Ram Pty Ltd
10.2024 - Current
Barista
Sapori D Italia
01.2022 - 02.2024
Customer Service Representative
BP Australia
12.2021 - Current
Certificate 4 in Commercial Cookery
Kingsford International Institute
01.2021 - 06.2022
Console Operator
BP Jasbe
02.2020 - 12.2021
Hospitality
Kingsford International Institute
BBA - Human Resources Management
East West University