Jed Gutierrez
Minchinbury
Summary
Dynamic IT Field Support Technician with Provested IT Solution, skilled in remote support / OnSite support and network configuration. Successfully enhanced Staff and Student satisfaction by efficiently resolving technical issues and optimising school's technology. Proven ability to collaborate effectively with teams while maintaining a well-organised inventory of equipment, ensuring seamless service delivery in a fast-paced environment. Knowledgeable High School Lead with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
1
1
year of professional experience
Work History
IT Field Support Technician | High School Lead
Provested IT Solution
08.2024 - Current
- Assisted in troubleshooting hardware and software issues for Staffs / Students
- Provided technical support through phone, email, and in-person interactions.
- Maintained inventory of IT equipment and supplies for efficient operations.
- Documented user issues and resolutions in ticketing system for future reference.
- Monitored IT service desk tickets, prioritizing urgent requests to ensure timely resolution of issues.
Education
Certificate IV - Certificate IV in Information Technology
Australian College of Commerce & Management
Wollongong, NSWCertificate III - Information Technology
TAFE NSW
NSW06-2024
High School Diploma -
Rooty Hill High School
Rooty Hill, NSW09-2019
Skills
- Remote support / Onsite Support
- Network configuration
- Wireless networking
- Hardware installation
- System administration
- Teamwork and collaboration
- School Website Design
Accomplishments
- Supervised team of 8 staff members that holds High Schools
- Achieved 7-10KPI by completing IT Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 7 in the development of Future Project.
- Created a website for St Clair Public School and Kirrawee High School
Timeline
IT Field Support Technician | High School Lead
Provested IT Solution
08.2024 - Current
Certificate IV - Certificate IV in Information Technology
Australian College of Commerce & Management
Certificate III - Information Technology
TAFE NSW
High School Diploma -
Rooty Hill High School
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