Summary
Overview
Work History
Skills
Websites
Certification
Interests
Timeline
Generic

Jedda Casserly

Hunter Valley,NSW

Summary

Award-winning real estate agent with over a decade of experience in residential, lifestyle, and rural property sales. Recognised for consistently exceeding sales benchmarks, cultivating strong client relationships, and generating high referral rates. Skilled in lead generation, personalised sales presentations, and effective negotiation, fostering long-term customer loyalty and revenue growth. Proficient in CRM software and market trend analysis, with a commitment to continuous professional development. Dependable, adaptable team collaborator valued for reliability and effective communication, with a proven ability to train, mentor, and coach team members to excel. Dedicated to delivering superior customer service, enhancing client satisfaction, and creating innovative solutions for increased customer retention and growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Agent

Ray White Real Estate
11.2014 - Current
  • Built and maintained strong client relationships through exceptional service, timely follow-ups, and proactive communication, resulting in high referral rates and customer loyalty.
  • Expanded client base by consistently generating and nurturing leads, effectively managing the entire sales cycle from initial outreach to settlement.
  • Achieved top-performer status continuously by consistently exceeding sales targets and driving substantial revenue growth.
  • Delivered personalised, engaging presentations tailored to individual client needs, demonstrating a deep understanding of their goals and preferences.
  • Continuously enhanced industry expertise and product knowledge, positioning myself as a trusted advisor in a competitive marketplace.
  • Expertly negotiated pricing, terms, and agreements to achieve optimal outcomes for both clients and the company.
  • Collaborated effectively with the sales team to meet shared targets, while consistently meeting or exceeding individual quotas.
  • Fostered client trust and confidence through a composed, professional demeanour aligned with company brand values.
  • Proactively identified and pursued new business opportunities through cold calling, networking, and a well-managed prospective leads database.
  • Maintained up-to-date knowledge of market trends, company offerings, and evolving industry changes, ensuring clients received the latest insights and recommendations.

Hospitality Worker

Coffee Bean Cafe
01.2009 - 06.2013
  • Prepared high-quality food and beverages, ensuring strict adherence to food safety and handling standards.
  • Welcomed guests with a warm, professional demeanor to build rapport and enhance their overall experience.
  • Resolved guest complaints swiftly and professionally, fostering positive experiences and repeat business.
  • Trained and mentored new staff on customer service protocols, hospitality standards, and company policies.
  • Streamlined operations during peak hours with effective time management strategies, resulting in reduced wait times and increased guest satisfaction.
  • Coordinated diverse events and functions, tailoring services to meet unique client requirements.
  • Promoted a safe, organised work environment by maintaining cleanliness and adhering to risk-reduction practices.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Executed opening and closing procedures to ensure smooth transitions and seamless daily operations.
  • Skilled in barista duties consistently meeting demands during high-volume periods.

Hospitality Trainee

Best Western Motel
10.2007 - 12.2009
  • Collaborated with team members to maintain cleanliness and organisation of public spaces, creating a welcoming atmosphere for guests.
  • Supported food and beverage operations, delivering exceptional dining experiences across property outlets.
  • Enhanced guest satisfaction through outstanding customer service and prompt resolution of concerns.
  • Coordinated with security personnel during emergencies to ensure guest safety.
  • Conducted room inspections to ensure accommodations met hotel standards before guest arrivals.
  • Participated in training sessions to develop essential hospitality skills and adapt to various roles within hotel operations.
  • Managed reservation inquiries via phone and email, providing accurate information on availability and rates.
  • Welcomed guests, addressed complaints, and offered effective solutions to improve their experience.
  • Efficiently handled check-ins and engaged guests in pleasant conversations at the front desk.

Skills

  • Enthusiastic and Strong Work Ethic – Known for a positive attitude, high energy, and commitment to excellence
  • Dependable and Punctual – Reliable and manages time effectively
  • Professional Presentation – Always immaculately presented to maintain a polished and approachable image
  • Quick Learner with Attention to Detail – Fast to adapt with a keen eye for detail, ensuring accuracy in all tasks
  • Collaborative and Independent Worker – Effective team player and self-starter, adaptable to both collaborative and solo work
  • Proficient in Computer Skills and CRM Software – Experienced in CRM platforms and skilled in technology, supporting seamless client management
  • Customer Relations Expert – Skilled in building rapport and maintaining positive client relationships
  • Presentation and Networking Skills – Competent in delivering engaging presentations and establishing professional networks
  • Negotiation and Objection Handling – Strong negotiator with techniques to handle objections and close deals effectively
  • Marketing Savvy – Skilled in identifying marketing opportunities and creating compelling strategies
  • Sales Strategies and Lead Generation – Experienced in developing sales strategies, managing lead pipelines, and driving revenue
  • Paperwork Processing and File Auditing – Detail-oriented in document management, ensuring thorough and accurate record-keeping

Certification

  • Licensed Real Estate Agent | Stock and Station Agent
  • Certificate II in Hospitality
  • Current Drivers License

Interests

  • Rural Living: Embracing the serenity and charm of farm life with surrounded by livestock and amazing views
  • Nature Enthusiast: Passionate about exploring the outdoors and finding joy in cultivating greenery and flowers
  • Outdoor Recreation: Thrive on activities like hiking, camping, beach days and horseback riding
  • Yoga: Committed to holistic wellness through yoga practice, fostering mindfulness and physical well-being
  • Interior Design: Inspired by creating harmonious and stylish living spaces that reflect personality and functionality
  • Music Lover: Appreciating diverse genres and live performances, with a passion for discovering new artists
  • Fashion Aficionado: Enthusiastic about fashion trends and personal style, viewing clothing as a form of self-expression
  • Shopping Enthusiast: Enjoying the thrill of exploring local boutiques and discovering unique finds

Timeline

Sales Agent

Ray White Real Estate
11.2014 - Current

Hospitality Worker

Coffee Bean Cafe
01.2009 - 06.2013

Hospitality Trainee

Best Western Motel
10.2007 - 12.2009

Similar Profiles

CREATE PROFILE
Jedda Casserly