Jeelkumar Patel
Melbourne
Summary
Enthusiastic computer technician proudly offering several years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.
Overview
7
7
years of professional experience
4
4
International Certifications in IT
7
7
Local Certifications in IT
Work History
Technical Support Assistant
Hygiclean Pty Ltd
Laverton, VIC
01.2024 - Current
- Provided technical assistance to customers and employees with computer hardware and software issues.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Provided technical support by troubleshooting and coordinating hardware repairs with service providers.
- Delivered Tier 1 IT support for both hardware and software to employees.
Bar Supervisor
La Madonna Bar
Melbourne CBD, VIC
02.2023 - 11.2023
- Developed and implemented innovative strategies to increase customer satisfaction.
- Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
- Enforced health and safety regulations in the bar area.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Assisted with ordering supplies and restocking items as needed.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Staff Supervisor/Assistant Duty Manager
The Emerson Rooftop bar and night club
Prahan, VIC
04.2022 - 01.2024
- Set expectations and coordinated with team members in achieving their targets.
- Analyzed balance sheets to ensure budget conformity was maintained.
- Executed recruitment process by adhering to company policies and conducting interviews.
- Enhanced communication channels between upper management and staff through effective liaison role.
- Managed team of 15 employees, ensuring productivity and quality met.
- Managed and oversaw staff to maintain compliance with company policies and procedures.
- Maintained close observation on employee performance, delivering constructive criticism and mentoring for continuous development.
IT Technical Support Specialist
MahaRudra InfoTech
WFH, VIC
12.2021 - 02.2023
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Created detailed reports detailing customer interactions that were shared with senior staff members.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Verified accuracy of data entry into company database system.
Lead Software Engineer
SITA GEM Consultancy
Vijapur, Gujarat,India
06.2020 - 11.2021
- Conducted comprehensive analysis, evaluation, and client interaction to discern business requirements and adeptly developed software solutions.
- Demonstrated proficiency in architecting, designing, and implementing application code aligned with client business needs.
- Played a pivotal role in developing prototypes, user interfaces, and designs while coordinating effectively with clients.
- Conducted thorough research to identify and integrate optimal technologies, ensuring seamless solutions within specified client timelines.
- Resolved, troubleshooted, and debugged application code complexities, seamlessly integrating patches and fixes while maintaining superior quality and performance standards.
Software Engineer
Bajrangi Sarjan Private Limited
Vijapur, Gujarat, India
01.2019 - 03.2020
- - Collaborated effectively with the Development Team and stakeholders to analyses project requirements and develop comprehensive specification documents for the company's sophisticated multi-state foreclosure
processing application. - Formulated and executed a meticulous project plan to monitor progress, track deliverables, and ensure project adherence to specified requirements and timelines.
- Demonstrated adeptness in gathering requirements, performing analysis, and coding new programs tailored to prescribed specifications for application creation.
- Played a pivotal role in designing, encompassing feasibility analysis, estimation, requirement validation, and integration testing.
- Engaged in Research & Development for application development, UI enhancement, and internal software creation in collaboration with management.
Software Engineer
SAI Placement & Services
Jamnagar, Gujarat, India
07.2017 - 12.2018
- Architecting, developing, and implementing software programs aligned with business and user requirements.
• Troubleshooting and debugging intricate problems to ensure seamless operations.
• Collaborating with clients to discern their requirements and preferences.
• Crafting user interfaces, client displays, and prototypes for project evaluation.
• Identifying and resolving reported defects and issues, devising patches and defect fixes.
• Executing routine network startup and shutdown procedures while maintaining meticulous control records.
• Monitoring network operations, diagnosing hardware, software problems, and operating systems to provide recommendations for system and network enhancements.
Education
Advanced Diploma - Hospitality Management
GEN Institute
Melbourne, VIC07-2023
Masters of Information Technology -
Charles Sturt University
Melbourne, VIC06-2023
Bachelor of Computer Applications - Information Technology
Sunrise University
India05-2017
Skills
- Security management
- Inventory procurement
- Facility Inspection
- Personnel Oversight
- Help Desk Support
- Incident Management
- Network Administration
- Hardware Installation
- Product Troubleshooting
Certification
- International Certifications
> Certified Secure Computer User
> CompTIA IT Fundamental
> CompTIA Network+
> Cisco Certified Network Associate (Routing & Switching)
> Ethical Hacking Expert
• Other Certifications
> Red Hat System Administration
> Computer Hardware & Network Administrator
> Licensed RSA - 2023
> Advance RSA for late night operations-2023
> First Aid level 1
> CPR
Accomplishments
- Employee of the Year (2020): Awarded for outstanding performance and dedication.
- Project Success: Led a project that finished 20% ahead of schedule and under budget.
- Promotion: Promoted to Supervisor within six months for strong performance and leadership.
- Innovation Award: Created a machine learning algorithm that boosted system efficiency by 30%.
- Team Excellence: Part of a team recognized for implementing a major network upgrade with zero downtime.
Affiliations
Aside from my technical skills, I enjoy various activities that keep me balanced and grounded:
- Community Involvement: I mentor at local coding bootcamps, helping aspiring developers.
- Hobbies: I love photography and hiking, which help me relax and stay creative.
- Learning: I regularly take online courses on topics like machine learning and cybersecurity.
- Fitness: I play cricket and practice yoga to stay fit and disciplined.
- Travel: Experiencing new cultures through travel broadens my perspective and adaptability.
These interests not only enrich my personal life but also enhance my professional skills, making me a well-rounded individual.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Punjabi
Limited
Timeline
Technical Support Assistant
Hygiclean Pty Ltd
01.2024 - Current
Bar Supervisor
La Madonna Bar
02.2023 - 11.2023
Staff Supervisor/Assistant Duty Manager
The Emerson Rooftop bar and night club
04.2022 - 01.2024
IT Technical Support Specialist
MahaRudra InfoTech
12.2021 - 02.2023
Lead Software Engineer
SITA GEM Consultancy
06.2020 - 11.2021
Software Engineer
Bajrangi Sarjan Private Limited
01.2019 - 03.2020
Software Engineer
SAI Placement & Services
07.2017 - 12.2018
Advanced Diploma - Hospitality Management
GEN Institute
Masters of Information Technology -
Charles Sturt University
Bachelor of Computer Applications - Information Technology
Sunrise University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
References
References available upon request.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Career advancementCompany CultureWork from home optionTeam Building / Company RetreatsSoftware
Microsoft office
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