Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JEENA THAPA

Melbourne

Summary

Motivated individual committed to providing customer service and client-centered skills in fast-paced working environment, seeking to transition into new field. Possessing strong abilities in communication and teamwork, along with ability for problem-solving and aiming to leverage these transferable skills to excel in new professional setting.

Overview

2
2
years of professional experience

Work History

Personal Care Assistant

TLC Clifton Views Residential Aged Care
02.2024 - 04.2025
  • Assisted clients with daily living activities, promoting independence and personal well-being.
  • Monitored client health and reported changes to healthcare professionals for timely interventions.
  • Provided emotional support, fostering positive relationships and enhancing client quality of life.
  • Maintained accurate records of client progress and care activities for effective communication with team members.
  • Implemented personalized care plans in collaboration with families and healthcare providers to meet individual needs.
  • Coordinated transportation for clients to medical appointments, facilitating access to necessary health services.
  • Trained new staff on best practices in client care, ensuring high standards of service delivery.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.

Waitress

Australian Venue Company (Trinket)
07.2023 - 02.2024
  • Provided excellent customer service by promptly addressing guest inquiries and needs.
  • Managed multiple tables efficiently during peak hours to ensure timely service.
  • Collaborated with kitchen staff to relay orders accurately and maintain food quality.
  • Upsold menu items, enhancing customer dining experience and increasing sales.
  • Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
  • Handled cash transactions accurately while balancing daily sales reports.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Bachelors of Science - Nursing

Yeti Health Science Academy
01.2021

Skills

  • Strong customer service skills
  • Excellent communication skills
  • Ability to work in a fast-paced environment
  • Good organizational skills
  • Attention to detail
  • Ability to work well in a team
  • Client rapport
  • Client relationship management
  • Strong multitasking
  • Team collaboration

Languages

English
Professional Working

Timeline

Personal Care Assistant

TLC Clifton Views Residential Aged Care
02.2024 - 04.2025

Waitress

Australian Venue Company (Trinket)
07.2023 - 02.2024

Bachelors of Science - Nursing

Yeti Health Science Academy

Similar Profiles

CREATE PROFILE
JEENA THAPA