Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Visa
References
Timeline
Generic
JEENA SARA VIJU

JEENA SARA VIJU

Dayton,WA

Summary

Experienced Project Administrator and Document Management Specialist proficient in managing Compliance operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. , providing general administrative back-up and other duties. More than 4 years of records management support. Familiar and experienced with electronic filing systems, various document management technologies and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Multi-tasks well and efficiently manages changing priorities. Excellent organizational and analytical skills, with attention to detail.

Overview

10
10
years of professional experience

Work History

Retail Store Manager

Zone Communication Group - Optus Yes Store
11.2023 - Current
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.

Retail Sales Associate

Zone Communication Group - Optus Yes Store
05.2023 - 11.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.

Senior Project Administrator & Document Controller

NAAC Accredation - MACFAST
02.2019 - 02.2023
  • Engaging with Stakeholders to understand Business Requirements
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Optimized productivity by managing employee schedules, payroll operations and inventory transactions.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed project status updates to stakeholders and executive management.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Managing infrastructure procurement systems and processes alongside the daily data entry required for ongoing project delivery
  • Keeping track of project milestones and critical requirements
  • Developed and initiated projects, managed costs, and monitored performance.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Coordinated document exchange between departments, deans and other stakeholders.
  • Established and managed document distribution matrix and document control register.
  • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
  • Managed technical documentation flow of engineering, project management and construction activities.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
  • Created project control documentation to support needs of important projects.
  • Evaluated current document processes, suggested methods for change and implemented successful improvements.
  • Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Converted documents from one application to another.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
  • Assisted in continuous improvement activities while developing and maintaining resulting documents.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Promoted efficient document processing by maintaining orderly and clean control room.
  • Uploaded company procedures and policies to EDMS, routing for approval and training.
  • Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.
  • Managed training courses, setup and maintenance for document control systems.
  • Communicated with stakeholders on job milestones.
  • Delegated assignments based on plans, project needs, and knowledge of individual team members.
  • Executed on-time, under-budget project management on complex financial issues for senior leadership.

Assistant Professor

Mar Athanasios College For Advanced Studies Tiruvalla (MACFAST)
09.2018 - 01.2023
  • Subjects handled: Big Data Analytics, Object Oriented Analysis & Design, Machine Learning, Knowledge Management & Business Intelligence, Decision Support System
  • Mentored students undergone projects at IIIT-Allahabad
  • Assisted and guided students in Seminars & IT Projects
  • Participated in various campus memberships at each assigned school to promote academics and faculty development.
  • Collaborated with colleagues on curriculum revision, evaluation of course syllabi and lesson plans for MG University MCA curriculum.
  • Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
  • Participated in various AICTE sponsored faculty development programmers, departmental activities, and seminars
  • Worked as an editor of Journal of Science, Technology & Management (JSTM - ISSN: 0974-8334).
  • Built strong rapport with students through class discussions and academic advisement.
  • Mentored students and communicated internship and employment opportunities.
  • Contributed to campus activities to promote positive university image.
  • Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
  • Performed research to serve as basis for academic writing for publication.
  • Facilitated academic and community collaborations to increase number of community-engaged research proposal submissions to extramural funders.
  • Assisted professors and school administrators with continuous development, review, planning and outcomes evaluation to measure Information Technology program performance.
  • Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
  • Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.
  • Provided students with constructive, encouraging and corrective feedback.
  • Graded tests and assignments and uploaded to school database.
  • Identified research opportunities for students, assisting with gathering data and drawing conclusions for projects.
  • Facilitated mock job interviews for student skill-building and promoted potential networking opportunities.
  • Evaluated and supervised student activities and performance levels to provide reports on academic progress.
  • Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
  • Revised course objectives, course materials, instructional and assessment strategies for MG University MCA curriculum. courses.
  • Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
  • Conducted on-going program assessment, enrollment and retention tracking.
  • Worked with dean to assess and evaluate courses and programs in appropriate discipline.
  • Assessed students' progress and provided feedback to enhance learning.
  • Designed and implemented various educational activities and programs to meet student needs.
  • Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
  • Guided students in researching, structuring and presenting debate case.
  • Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
  • Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.

Visa Councellor & Document Controller

Blue Bird Travels
01.2014 - 02.2020
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Handled sensitive information with professionalism and discretion.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Supported applicants through visa process and helped correct different issues.
  • Helped qualified immigrants, giving advice on correct visa for experience, skills and country of origin.
  • Trained staff in visa and immigration procedures to deliver optimal support for wide range of immigrants.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Assisted clients with completion of applications and paperwork.
  • Communicated with people from various cultures and backgrounds on application process.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.

Education

Master of Technology - Computer Science And Engineering

APJ Abdul Kalam Technological University
Kerala, India
05.2018

Bachelor of Technology - Computer Science And Engineering

MAHATMA GANDHI UNIVERSITY
Kerala, India
05.2016

Skills

  • Retail Operations
  • Problem-Solving
  • Performance Monitoring
  • Sales Growth
  • Agile Project Management
  • Sales Systems - Pronto, Jarvis
  • Coding & OS Systems Proficiency : C, Java, Python, Ubuntu, Linux, MySQL
  • Project Management Tools - JIRA, Confluence, Microsoft Planner, Microsoft SharePoint (Admin & End-user), Microsoft Excel
  • Data Analytic Tools - Microsoft Power BI
  • Microsoft 365
  • Quality Control
  • Project Planning and Management
  • Creating Project Reports, Technical Specification, Communication Plans
  • Microsoft Planner
  • Regulatory Compliance
  • Standard Operating Procedures
  • Data Accuracy
  • Process Improvements
  • Compliance Controls
  • Project Support
  • Document Organization
  • Quality Assurance
  • Regulatory Controls
  • Task Prioritization
  • Process Improvement
  • Effective Communication
  • Decision Making
  • Documentation Management
  • Stakeholder Engagement
  • Resource Allocation
  • Problem Solving
  • Scope Management
  • Team Leadership
  • Business Process Mapping
  • Requirements Gathering
  • Data Analysis
  • Workflow Analysis
  • Business Planning
  • Competitive Analysis
  • Technical proficiency
  • Attention to detail

Websites

Accomplishments

  • Survey on Efficient Certificateless Access Control for Wireless Body Area Networks - JANUARY 2017 | VOL 6 ISSUE 1 | IJECS
  • SVM and Random Forest Classification Methods for Fingerprint Liveness Detection - FEBRUARY 2018 | VOL 5 ISSUE 2 | IRJET
  • Short Text Interpretation for User Classification - MARCH 2018 | VOL 6 ISSUE 3 | IJRASET
  • A parameter-based Web Service Directory with Underlying Semantics Profile - MARCH 2018 | VOL 5 ISSUE 3 | IRJET
  • Concept Interpretation by Semantic Knowledge Harvesting - MAY 2018 | VOL 6 ISSUE 5 | IJRASET

Visa

No Work Restrictions.

References

Can be provided upon request.

Timeline

Retail Store Manager

Zone Communication Group - Optus Yes Store
11.2023 - Current

Retail Sales Associate

Zone Communication Group - Optus Yes Store
05.2023 - 11.2023

Senior Project Administrator & Document Controller

NAAC Accredation - MACFAST
02.2019 - 02.2023

Assistant Professor

Mar Athanasios College For Advanced Studies Tiruvalla (MACFAST)
09.2018 - 01.2023

Visa Councellor & Document Controller

Blue Bird Travels
01.2014 - 02.2020

Master of Technology - Computer Science And Engineering

APJ Abdul Kalam Technological University

Bachelor of Technology - Computer Science And Engineering

MAHATMA GANDHI UNIVERSITY

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