Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Languages
Timeline
Generic

JEERAS MALLA

Sydney,NSW

Summary

Enthusiastic student with strong skills in both team-based and independent work environments. Bringing a solid work ethic and excellent organizational abilities to any role. Eager to apply advanced user skills in information technology and social media. Self-directed work-study student motivated to leverage education and experience in a professional setting. An excellent listener, comfortable with a variety of tasks to ensure smooth operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Helpdesk Support (Internship)

Trucell
Paramatta, NSW
06.2024 - Current
  • Provide technical troubleshooting and support for hardware, software, and network issues
  • Assist users with setting up devices, installing software, and configuring systems
  • Log, track, and escalate issues using a ticketing system
  • Promote and enforce IT security policies and practices
  • Ensure regular updates and patches are applied to systems
  • Deliver responsive and courteous customer service to users.

A Duty Manager

Ritchies IGA
Spit Junction, NSW
02.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities
  • Completed store opening and closing procedures and securing alarm
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Responded to and resolved customer questions and concerns
  • Helped store management meet standards of service and quality in daily operations
  • Conducted routine inspections to check quality and compliance with established specifications.

Team Member

Woolworth's
Kingsgrove, NSW
08.2022 - 02.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Contributed to team success by completing jobs quickly and accurately
  • Learned all required tasks quickly to maximize performance
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Crew Team Member

Manoosh Pizza
Waterloo, NSW
11.2019 - 02.2021
  • Worked well with teammates and accepted coaching from the management team
  • Collaborated with team members to complete orders
  • Took orders, prepared meals, and collected payments
  • Greeted customers friendly and took food orders
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Education

Bachelor of Information Technology: Network And System Support - Information Technology

King’s Own Institute
Sydney, NSW
08.2022

Skills

Technical Skills

  • Operating System Knowledge (proficiency with windows and macOS)
  • Hardware Troubleshooting (PCs, printers, networking equipment)
  • Software Support (Office Suite, email clients)
  • Networking Basic (IP addressing and common networking issues)
  • Security Awareness (Security practices, malware and other threats)
  • Remote Troubleshooting Tools (Any Desk, Team Viewer and N-able)
  • Ticketing System (HaloPSA)

Interpersonal Skills

  • Ability to explain technical issues in simple terms to non-technical users
  • Patience and empathy when dealing with users who are frustrated or stressed
  • Analytical skills to diagnose and resolve issues efficiently
  • Working well with other IT professionals and departments to solve complex problems
  • Satisfying our customer performance goals and service level requirements

Websites

Certification

  • Learning Cloud Computing Core Concept
  • Cisco Networking Foundations Switching and Routing
  • Outlook Essential Training (Microsoft 365)
  • Wireless Networking Advanced Troubleshooting

Languages

  • Nepali, Native or Bilingual
  • Hindi, Elementary
  • English, Professional Working

Languages

English
Professional
Hindi
Limited
Nepali
Native/ Bilingual

Timeline

IT Helpdesk Support (Internship)

Trucell
06.2024 - Current

Team Member

Woolworth's
08.2022 - 02.2024

A Duty Manager

Ritchies IGA
02.2020 - Current

Crew Team Member

Manoosh Pizza
11.2019 - 02.2021

Bachelor of Information Technology: Network And System Support - Information Technology

King’s Own Institute

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JEERAS MALLA