Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JEESUN LEE

Epping,NSW

Summary

Driven Operations Manager with a proven track record at TRIPSHOP09, enhancing operational efficiency and team accountability. Excelled in problem-solving and team leadership, significantly boosting performance outcomes. Skilled in MS Office and adept at fostering customer service excellence, demonstrated through streamlined operations that increased profit margins. Seasoned Operations Manager and talented leader with 1 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

9
9
years of professional experience

Work History

Operations Manager

TRIPSHOP09
03.2023 - 04.2024
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed and maintained relationships with external vendors and suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased profit by streamlining operations.

FOH Manager

THE COFFEE CLUB
09.2015 - 11.2020
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.


  • Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Maximized table turnover rate through effective floor plans and strategic server assignments.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.


Education

Certificate III - English For Further Study

TAFE
Lidcombe, NSW
07.2021

Certificate II - Spoken And Written English

TAFE
Lidcombe, NSW
06.2020

Diploma - Early Childhood Education

FUTURE ACADEMY
Bankstown, NSW
06.2018

Bachelor - Bachelor of Information And Communications (IT)

Nazareth University
Republic Of Korea
02.2009

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Management
  • MS Office
  • Schedule Management
  • Negotiation
  • Program Administration

Languages

Korean
Native or Bilingual
English
Full Professional

Timeline

Operations Manager

TRIPSHOP09
03.2023 - 04.2024

FOH Manager

THE COFFEE CLUB
09.2015 - 11.2020

Certificate III - English For Further Study

TAFE

Certificate II - Spoken And Written English

TAFE

Diploma - Early Childhood Education

FUTURE ACADEMY

Bachelor - Bachelor of Information And Communications (IT)

Nazareth University

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JEESUN LEE