Summary
Overview
Work History
Education
Skills
References
Professional Development Certificates
Timeline
Generic

Jeetha Mayakrishnan

Wembley,Australia

Summary

Dynamic professional with a proven track record at the Federal Government, excelling in stakeholder relations and compliance. Adept at managing conflicting priorities while delivering exceptional results. Strong analytical skills complemented by effective communication abilities, ensuring successful program delivery and client satisfaction. Committed to achieving organizational goals through collaboration and innovative problem-solving.

Overview

24
24
years of professional experience

Work History

Front of House Server

The Wembley Hotel
Wembley, WA
01.2025 - Current
  • Assisted in training new front-of-house staff on proper service techniques and procedures.
  • Replenished water glasses throughout the meal period as needed.
  • Maintained accurate daily records of sales totals, labor costs and other pertinent information.
  • Processed payments at the end of each meal including cash, debit and credit transactions.
  • Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
  • Organized takeout orders for dine-in or pick-up customers.
  • Followed up with guests after their meal experience to ensure satisfaction was achieved.
  • Greeted guests upon arrival, provided menus and answered questions regarding menu items.
  • Promoted specials or upcoming events within the restaurant.
  • Prepared drinks for customers according to recipes or special orders.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Ensured compliance with food safety regulations and maintained a safe working environment.
  • Conducted regular inventories of supplies needed to ensure adequate stock levels were maintained.
  • Monitored restaurant operations such as seating arrangements and reservations.
  • Checked identification when necessary for age restricted products or services.
  • Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
  • Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
  • Demonstrated superior product knowledge by accurately describing menu items to guests.
  • Adhered to all company policies concerning alcohol service standards while serving alcoholic beverages.
  • Maintained cleanliness of dining area, including tables, chairs, floors and counters.
  • Assisted other servers with table bussing during peak periods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Set up tables in between patrons to reduce wait times.
  • Presented menus and answered questions regarding items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Filled condiments and napkin containers during slack periods.
  • Informed customers of daily specials and signature menu items.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Responded to ad hoc cleaning duties at end of shift.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.

APS 5 Case Management: Incapacity New Claims – Permanent

Federal Government – Department of Veteran Affairs
07.2023 - Current
  • The management of a caseload of claims under the Military Rehabilitation and Compensation Act 2004 (MRCA), the Veterans’ Entitlements Act 1986 (VEA), and the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA), including:
  • Commencement of claims in accordance with established policies and procedures.
  • Requesting information necessary to finalise each claim.
  • Maintenance of claim records in DVA computer systems.
  • Follow-up and consideration of information.
  • Seeking input from Senior Delegates, Medical Advisers and Triage and Connect staff, as required.
  • Discussion of adverse findings with clients and advocates.
  • Finalisation of claims.
  • Completion of Needs Assessments and Treatment Path Determinations.
  • Provide operational support and advice to Team Leaders.
  • Contribute to business planning, evaluation, and reporting on organisational goals and objectives.

House and Pet Sitting

Self-Employed
Western Australia, WA
02.2022 - Current
  • Walked dogs regularly according to client instructions; monitored dog's behavior carefully when outside for signs of aggression towards people or other animals.
  • Organized and maintained detailed records of pets' dietary needs, medical history, exercise schedules, and other important information.
  • Provided daily care for clients' pets including feeding, exercising, grooming, administering medications, and providing companionship.
  • Visited local veterinarians and groomers with clients' pets as required; transported animals safely between locations using appropriate equipment.
  • Kept accurate records of visits with detailed notes on activities performed during each visit.
  • Assisted in training basic commands such as sit, stay, come to all pets in care.
  • Greeted clients upon arrival to discuss pet and house sitting requirements.
  • Ensured safety of pets by monitoring their behavior and responding quickly to any signs of distress or illness.
  • Cared for special needs animals requiring extra attention due to age or disability.
  • Maintained contact with pet owners through regular phone calls and emails regarding the status of their pets' well-being.
  • Monitored pet's health closely and alerted owners promptly if any changes were observed.
  • Responded quickly to owner inquiries about their pet's condition or behavior when necessary.
  • Observed animals for signs of illness or injury; administered first aid as needed; contacted veterinarian immediately if serious injuries occurred.
  • Performed light household tasks such as cleaning litter boxes or cages, washing dishes, taking out the trash, watering plants, and sweeping floors.
  • Completed daily reports on animal behaviors which included details such as eating habits, energy levels, interaction with humans and other animals.
  • Followed specific instructions from clients regarding how they would like their home cared for while they are away.
  • Provided loving attention to all animals in care while maintaining a safe environment for them at all times.
  • Checked premises regularly for security purposes; reported suspicious activity immediately.
  • Completed regular household maintenance and chores.
  • Maintained yard by watering plants and trimming hedges.
  • Collected mail and packages for homeowners and stored in secure location.
  • Fed, watered, walked and exercised dogs or other pets.
  • Reported concerns directly to homeowners via phone or text.
  • Used strong verbal and written communication skills to convey messages by phone, email or text to homeowners.
  • Checked home's windows and doors for secured and locked entry points.
  • Turned on lights at dusk and locked first floor doors and windows upon leaving.
  • Communicated with clients by sending updates and photos.
  • Maintained confidentiality of homeowners' information and security codes.
  • Managed the care of indoor plants, including watering, pruning, and ensuring adequate sunlight exposure.
  • Coordinated with landscapers and gardeners to ensure outdoor areas were well-maintained.
  • Handled emergency situations promptly by contacting appropriate services and the homeowner.
  • Conducted daily inspections of property to identify and address any signs of break-ins or damage.
  • Managed pet care for various animals, including feeding, walking, and administering medications as required.
  • Oversaw maintenance works and coordinated with service providers to ensure timely repairs and upkeep.
  • Adapted quickly to different home environments and routines, ensuring a seamless experience for homeowners.
  • Conducted regular pool maintenance tasks, including cleaning, chemical balance checks, and equipment inspections.
  • Arranged for trash and recycling to be taken out on designated days.
  • Provided regular updates to homeowners regarding the status of their property and any issues encountered.
  • Prepared detailed reports on property condition at the end of the sitting period for homeowner review.
  • Ensured compliance with all homeowner association rules and regulations during the house-sitting period.
  • Monitored and adjusted irrigation systems to ensure efficient water use and plant health.
  • Performed light cleaning duties to maintain property cleanliness and hygiene.
  • Took responsibility for the collection and safekeeping of mail and packages, preventing theft and weather damage.
  • Assisted with household tasks and errands as requested by homeowners, such as grocery shopping.
  • Operated and maintained household systems such as heating, cooling, and plumbing to ensure functionality.
  • Maintained security of properties, ensuring doors and windows remained locked and security systems were activated.
  • Implemented energy-saving measures to reduce utility bills during extended absences of homeowners.
  • Administered medication and medical treatments, following physician orders.
  • Monitored vital signs and medication under supervision of registered nurse.
  • Consulted with team caring for patient to evaluate needs and plan for healthcare services.
  • Identified health scenarios that required more skilled care or knowledge.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Kept patient health and personal information private and confidential.
  • Participated in care coordination conferences and staff meetings to improve skills set.
  • Supported families during periods of disruption providing client help in adjusting to new lifestyles.
  • Followed standard infection control protocols to avoid illness or contamination.
  • Handled household chores to assist patients and families with cooking, cleaning and laundry.
  • Reported major concerns or deterioration in client's mental or physical condition to supervisor immediately.
  • Assisted families in planning and preparing nutritious meals.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Submitted reports to and reviewed reports with supervisor.
  • Transported clients to physician offices or on outings.
  • Trained family members to provide hygienic bedside care.
  • Completed basic administrative work and managed household accounts.
  • Accompanied clients to appointments and arranged transportation.
  • Documented key information from each service visit into detailed reports.
  • Prepared records of client progress and services performed under care.

Administrator, Team Leader utilities

BP Portfolio – Compass Group
12.2022 - 06.2023
  • Cleaning - Housekeeping & mine site cleaning
  • Lead a team to accomplish daily task within allocated timeframes
  • Assist with language translation
  • Stock and re-stock maintenance
  • Manage allocated areas and time management
  • Coordinate daily task and groups within pre-start
  • Assist various teams to accomplish task of the day
  • Coordinate night shift shutdowns and communicate with contractors, managers and Supervisors
  • Kitchen hand - prepping food, cleaning the dining room, restocking the buffet and food handling
  • Bar & Retails - serving residents bar items and shop items
  • Admin - managing flight bookings, managing arrivals and departures, address complaints, maintenance request, stock orders, logistics and assist Managers with ad hoc duties
  • Front of house face-to-face contact
  • Telephone calls and email correspondence to various contracting companies, flight plan changers, accommodation scheduling between four difference sites and internal travelling organisation between sites

Investigations/Compliance/Research/Customer Service/Financial Documents

Federal Government
04.2022 - 12.2022
  • Program delivery, including assessing eligibility and/or merit of applications for program support, in accordance with legislation and guidelines
  • Justify program delivery recommendations using appropriate evidence
  • Negotiate and manage contracts with organisations across programs
  • Manage and process reports and grant payments
  • Engage with different teams across the department and external partners
  • Provide input to program briefing and Government reporting
  • Maintain and effectively use grant management, data management, reporting and customer relationship management tools.

Prison Officer – Case Management, Intelligence

SERCO Australia Pty Limited
Woroloo, WA
06.2021 - 05.2022
  • Company Overview: Justice, WA – ACACIA PRISON
  • Assess individual case management files of inmates
  • Coordinate programs for release and integration into the community
  • Organised work locations and daily job requirements
  • Perform various intel reports and assessments
  • First Response Officer
  • Coordinate the daily routine of the prison
  • Write various reports and use various system’s to record daily routine work
  • Justice, WA – ACACIA PRISON
  • Promoted within three months of serving as a Case Officer to Special Operations
  • Call upon for various task and responsibilities
  • Call upon to negotiate with inmates where required to deescalate issues or matters
  • Inmates seek my value and opinions on various programs and work choices
  • Coordinated and developed more efficient ways to accomplish required task and processers
  • Flexible and adaptive to changes, requirements and roles when called upon by General Manager

Specialist Grants and Subsidies Officer

Department of Finance, State Revenue, WA
01.2016 - 12.2021
  • Perform daily eligibility checks for property settlements and assess applications relating to First Home Owner Grants, Disability Trusts, Family Trusts, Court Order consents, Public Trustee purchases under court order, and confirm eligibility against the Act and relevant legislation to determine compliance and approval or rejection
  • Provision of secretary duties for quarterly department meetings including agenda preparation, minute taking and chairing meetings between various states on FHOG matters, coordinating and organising meeting rooms, calendar invites and following up on various action items before next meeting
  • Provide collaborative support to team members to assist with language interpretation for customers from non-English speaking backgrounds and assist with enquiries from people with disabilities, including the use of basic Auslan to communicate with those hard of hearing
  • Respond to various enquiries via telephone, counter, email and through the website and resolve customer problems through the application of expert customer service, and communication, interpersonal and negotiation skills to reach satisfactory conclusion
  • Engage with internal staff from compliance investigations, the review department for objections received, and the recovery team on various overdue taxes requiring repayment plans
  • Interpretation and application of legislation and provision of advice to stakeholders, including banks, settlement agents, brokers and customers
  • Review and improve policies and procedures for internal and external stakeholders, including external website forms for Revenue WA
  • Compilation of research and reports for written approval and determination on building grants and subsidy eligibility
  • Provision of team leadership, including training and mentoring to new staff members

Project and Recovery Officer (secondment)

Department of Finance, State Revenue, WA
01.2019 - 12.2020
  • Conducting investigations on all tax lines for the Recovery Branch by working with a team of five officers to deal with insolvencies, payment arrangements under relevant legislation, processing caveats on properties to secure the Commissioner’s interest against a liability, liaising with insolvency companies to recoup liability, attending settlement on property sales and actioning required steps to ensure liability from an individual or company was addressed and repaid
  • Determination of individual liability amounts for payout accuracy, finalisation of accounts against individuals or companies and addressing cheques with Customer Service Officers to ensure payments were entered against the correct client
  • Effective processing of payment plan requests as per legislative requirements, making determinations, where allowed, regarding payment arrangements and liaising with settlement agencies, lawyers and bailiffs
  • Liaison with Landgate, Baycorp, solicitors, recoupment agencies and settlement agents to finalise property transfers, and follow up on outstanding matters and complex liabilities for best course of action to be taken
  • Representing the Department with courts, Bailiffs, solicitors, taxpayers and business on various matters arising, including attendance at settlement of properties
  • Reconciliation of outstanding debts against an individual or company and managing insolvencies

Building Services Officer | Building Officer | Building and Health Information Officer

City of Armadale, WA
01.2009 - 12.2016
  • Provision of customer service excellence by providing information and advice to community members in a team environment through the interpretation and application of legislation, policies, procedures and precedents, and demonstrated critical thinking, analysis and judgement to solve problems
  • Maintenance, provision, arrangement and determination of information and advice on the Building Act 2021, Council Local Laws, planning matters, health regulations, policies, procedures and programmes via multiple channels, including public counter, telephone and in writing
  • Provision of administrative and human resources support to the Building Services Manager, senior staff members and management, including recruitment of administrative staff, building surveys, compliance officers and swimming pool inspectors
  • Coordination and development of processes, procedures and documents for Building Services, including spreadsheets, monthly reports, website content, advertising materials and information sheets
  • Performed research on property information for compliance matters, sale of property, application acceptance and grant approvals to make informed determinations
  • Performed review of contracts and tenders, maintained contractual agreement and ensured all contracts were current
  • Provision of support to Administration Officers across the City of Armadale
  • Commencing my career with the City of Armadale as a Building and Health Information Officer, my natural leadership qualities were soon recognised, and I quickly progressed to Building Officer and then onto Building Services Officer, where I was leading a team of 48 staff

Information Officer, University Information Management (contract)

Curtin University of Technology, Bentley Campus WA
01.2008 - 12.2009
  • Managed a database system containing records of all IT equipment purchased by the company.
  • Researched current topics related to the field of information technology to inform decision-making processes.
  • Developed and implemented communication strategies to promote the organization's mission and objectives.
  • Collaborated with internal teams in developing marketing plans for upcoming events or initiatives related to information technology.
  • Investigated possible solutions to problems identified during routine maintenance checks.
  • Assisted with creating user manuals for newly installed software applications.
  • Analyzed feedback from stakeholders to identify areas for improvement in existing systems and procedures.
  • Designed training programs for new employees on how to use various software applications effectively.
  • Prepared project proposals outlining costs associated with implementing new IT projects or initiatives.
  • Conducted surveys and interviews with users to assess satisfaction levels with systems and services provided by the organization.
  • Monitored industry news related to emerging technologies that could benefit the organization's operations.
  • Created, edited, and distributed content for newsletters, webpages, press releases, and other publications.
  • Maintained an up-to-date inventory list of all IT assets owned by the company.
  • Organized seminars and workshops aimed at increasing awareness of available technologies among staff members.
  • Led public information and outreach campaigns to connect with specific groups.

Executive Office Administrator | Personal Assistant to the Director

Asia Evangelistic Fellowship International and Topend Ceilings, WA
01.2006 - 12.2008
  • Created and maintained relationships with key stakeholders.
  • Created reports summarizing progress against organizational goals and objectives.
  • Conducted market research and analysis to identify potential business opportunities.
  • Established relationships with key partners and vendors to ensure successful project outcomes.
  • Organized and facilitated regular meetings with senior management teams.
  • Coordinated cross-functional teams to deliver high quality results within tight timelines.
  • Developed and implemented strategies to increase executive efficiency.
  • Led initiatives to improve customer service levels throughout organization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided administrative support to management team including preparing reports and presentations.
  • Developed effective communication strategies between departments within the organization.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Developed and implemented office policies and procedures.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained confidential records relating to personnel matters.
  • Maintained filing system for records, correspondence and other documents.
  • Organized company events including holiday parties, team building activities .
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Supervised staff members, organized schedules and delegated tasks.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Analysed data from various sources to identify trends and make recommendations for improvement.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed office inventory and placed new supply orders.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Managed office budget to handle inventory, postage and vendor services.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Used judgment and initiative in handling confidential matters and requests.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

Event Management Staff Member

College WA
Welshpool, WA
06.2001 - 12.2004
  • Maintained inventory of supplies needed for various types of events including decorations or equipment.
  • Provided customer service support during events by responding promptly to inquiries or complaints.
  • Ensured compliance with local health and safety regulations when planning events.
  • Monitored event progress against established goals and objectives to ensure successful outcomes.
  • Assisted in developing marketing materials such as flyers, posters, brochures, and presentations to promote events.
  • Organized and coordinated event activities including catering, registration, transportation, and other logistics.
  • Managed guest lists for each event ensuring accuracy of contact information provided.
  • Provided support for the event planning process by researching venues, creating timelines, and managing budgets.
  • Developed and maintained relationships with vendors to ensure quality services for events.
  • Resolved any issues that may arise during the course of an event in a timely manner.
  • Processed invoices from vendors in a timely fashion according to company policies.
  • Developed procedures for tracking expenses associated with each type of event hosted.
  • Created detailed reports summarizing event results such as attendance figures and financial data.
  • Utilized social media platforms such as Facebook or Twitter to market upcoming events.
  • Collaborated with internal stakeholders on strategies to increase attendance at upcoming events.
  • Coordinated communication between staff members regarding event-related tasks and responsibilities.
  • Identified potential risks associated with hosting certain types of events and developed mitigation plans accordingly.
  • Conducted post-event evaluations to determine areas needing improvement for future occurrences.
  • Supervised onsite operations of events to ensure all aspects are running smoothly.
  • Performed administrative duties related to organizing events such as booking travel arrangements or processing payments.
  • Generated promotional materials such as banners or signs for various types of occasions.
  • Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations.
  • Organized materials, cleaned facilities and set up equipment to prepare for events.
  • Provided immediate response to guest inquiries, offering information and resolving issues promptly.
  • Maintained cleanliness and orderliness of event areas before, during, and after events.
  • Collaborated with security personnel to address any safety concerns or emergencies.
  • Sought guidance from senior team members to resolve issues.
  • Compiled and distributed event materials, such as programs, name tags, and promotional items.
  • Assisted in the promotion of events through social media and other marketing channels.
  • Conducted pre-event briefings for volunteers and staff, ensuring clarity on roles and responsibilities.
  • Assisted in coordinating logistics with vendors, ensuring timely delivery and setup of equipment and supplies.
  • Participated in post-event evaluations to discuss successes and areas for improvement.
  • Documented event proceedings through photos or notes for post-event reports.
  • Monitored event activities to ensure compliance with safety regulations and venue policies.
  • Facilitated smooth guest flow within venues, directing attendees to their seats or designated areas.
  • Coordinated setup and breakdown of event spaces, ensuring timely readiness for guests.
  • Managed inventory of event supplies, ensuring adequate stock for activities.
  • Set up and tore down equipment for large scale events, conferences and graduations.
  • Supported catering team with setup, service, and cleanup of event food and beverages.
  • Assisted in managing event budgets, tracking expenses and supplies.
  • Supported event planners in executing detailed event schedules and programs.
  • Operated audio-visual equipment to support event presentations and entertainment.
  • Managed registration tables, efficiently processing attendee check-ins and distributing materials.
  • Assisted guests with determining seat location, escorting guests to assigned seating.
  • Engaged with attendees, creating a welcoming and positive event experience.
  • Provided feedback to event organizers on attendee experiences and potential improvements.
  • Set up and packed up event equipment, leaving area clean and tidy.
  • Managed crowds and monitored safety during performances.
  • Communicated directions to patrons for points in or outside of facility.
  • Monitored, maintained or secured inventory to reduce loss.
  • Recorded details of attendance or sales activities.
  • Searched for lost articles or for parents of lost children.
  • Tended to patrons with special needs by offering additional assistance.
  • Announced or described attractions to patrons, enticing customers to games and other entertainment.
  • Answered questions about game rules and establishment policies.
  • Inspected gaming equipment prior to operation to verify working order.
  • Refused admittance to unwelcome persons or persons without tickets or passes.
  • Managed inventory and sale of merchandise.
  • Greeted or assisted patrons entering or exiting facility.
  • Settled disputes or helped solve other customer concerns.
  • Purchased, rented or requisitioned entertainment or gaming necessities.
  • Distributed equipment and kept records of item status.
  • Guided patrons to exits or provided instructions in emergency situations.
  • Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.

Education

Barista Basics -

Barista HQ
Perth
01.2022

Certificate III in Corrective Services -

SERCO
Western Australia
01.2022

Certificate III in Investigative Services -

Paragon Training
Northbridge, WA
01.2021

Advanced Diploma of Christian Ministries - Cross Cultural

Bible College of Western Australia
Welshpool, WA
01.2008

Certificate II in Music Industry Certificate IV in Creative Arts -

Bible College of Western Australia
Welshpool, WA
01.2006

Some College (No Degree) - Criminal Justice

International Career Institute
Online Monash University

Some College (No Degree) - Event Management And Wedding Planner

Online Courses Australia
Online

Skills

  • Proven ability to collaborate, negotiate, and manage internal and external stakeholder relations
  • Strong initiative to work independently and collaboratively to achieve business objectives
  • Capacity to meet tight deadlines in an environment of conflicting priorities
  • Sound judgment and decision-making capabilities to solve problems
  • Highly developed research, analytical, and conceptual thinking skills
  • Exceptional written and verbal communication skills

References

Stephanie Fernance, Team Leader, (08) 9366 8287 Ext 488287, Stephanie.Fernance@dva.gov.au

Professional Development Certificates

  • Local Government Act – The Essential Reading / Activity
  • Trim Basic – Refresher Course
  • Managing Multiple Projects, Objectives and Deadlines
  • Writing Business Procedures
  • Communication and Conflict Resolution Training
  • Managing Multiple Projects
  • De-Escalating Difficult Behaviours Training
  • Effective Business Writing
  • The Administrative Assistant Conference
  • Code of Conduct Training
  • Staff Performance Review and Training
  • Provide Team Leadership
  • Performance Management Procedures
  • Armed Robbery Training
  • Business Writing and grammar Skills
  • Customer Service Skills
  • Follow OHS Policies and Procedures
  • Disability Awareness
  • People with Disability Awareness
  • Security Procedure
  • Effective Communication Skills
  • Defensive Driving

Timeline

Front of House Server

The Wembley Hotel
01.2025 - Current

APS 5 Case Management: Incapacity New Claims – Permanent

Federal Government – Department of Veteran Affairs
07.2023 - Current

Administrator, Team Leader utilities

BP Portfolio – Compass Group
12.2022 - 06.2023

Investigations/Compliance/Research/Customer Service/Financial Documents

Federal Government
04.2022 - 12.2022

House and Pet Sitting

Self-Employed
02.2022 - Current

Prison Officer – Case Management, Intelligence

SERCO Australia Pty Limited
06.2021 - 05.2022

Project and Recovery Officer (secondment)

Department of Finance, State Revenue, WA
01.2019 - 12.2020

Specialist Grants and Subsidies Officer

Department of Finance, State Revenue, WA
01.2016 - 12.2021

Building Services Officer | Building Officer | Building and Health Information Officer

City of Armadale, WA
01.2009 - 12.2016

Information Officer, University Information Management (contract)

Curtin University of Technology, Bentley Campus WA
01.2008 - 12.2009

Executive Office Administrator | Personal Assistant to the Director

Asia Evangelistic Fellowship International and Topend Ceilings, WA
01.2006 - 12.2008

Event Management Staff Member

College WA
06.2001 - 12.2004

Barista Basics -

Barista HQ

Certificate III in Corrective Services -

SERCO

Certificate III in Investigative Services -

Paragon Training

Advanced Diploma of Christian Ministries - Cross Cultural

Bible College of Western Australia

Certificate II in Music Industry Certificate IV in Creative Arts -

Bible College of Western Australia

Some College (No Degree) - Criminal Justice

International Career Institute

Some College (No Degree) - Event Management And Wedding Planner

Online Courses Australia

Similar Profiles

CREATE PROFILE
Jeetha Mayakrishnan