Summary
Overview
Work History
Education
Skills
TECHNICAL PROFICIENCIES
ADDITIONAL INFORMATION
Timeline
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JEEVA BHARATHI

Sydney,Australia

Summary

Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry. Resourceful Desktop Support Technician known for high productivity and efficiently completing tasks. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring smooth IT operations and user satisfaction.

Overview

10
10
years of professional experience

Work History

Desktop Support Technician

EBSCO International
North Sydney, Australia
10.2018 - Current
  • Diagnosed hardware failures; replaced faulty parts; installed and upgraded system components
  • Identified and resolved issues with Windows OS, MS Office Suite, Outlook, Active Directory
  • Provided technical support for desktop and laptop hardware, software, and peripherals
  • Strong understanding of ITSM processes and tools (ServiceNow)
  • Maintained inventory of all IT assets; monitored license compliance for software applications
  • Interacted with vendors for ordering parts and supplies necessary for repairs and upgrades of equipment
  • Cloud service deployment and management
  • Deployed images using EBSCO One Site or other imaging tools on multiple machines simultaneously
  • Developed an automated process to reduce manual intervention while deploying patches and updates
  • Set up workstations with required hardware components like monitors, keyboards, mice
  • Configured new users in the domain environment with appropriate permissions and access rights
  • Monitored remote connections used by employees working from home or other locations remotely
  • Ensured proper operation of printers via installation of drivers or maintenance of existing ones
  • Hired, supervised and directed workers engaged in special project work, problem-solving, monitoring and installation of data communication equipment and software

IT Technical Support Specialist

Clixpert PTY LTD
Parramatta, Australia
02.2015 - 10.2018
  • Developed training materials and procedures, and train users in proper use of hardware and software
  • Installed and maintained operating systems including Windows 10, 8, 7, Mac OS X, iOS, Linux and Android
  • Performed regular maintenance tasks such as virus scans, disk defragmentation and backups
  • Developed training materials related to common technical issues encountered by users
  • Resolved technical issues related to website hosting, domain names, and other infrastructure elements
  • Provided technical support for Internet services such as email and website hosting
  • Coordinated with IT personnel for troubleshooting any technical issues related to website hosting or development
  • Provided technical support for clients regarding website hosting, domain registration, email setup, FTP access

Education

Master of engineering - Telecommunications Technology

University of Western Sydney
Kingswood

Post graduate diploma - Information Technology

University Of Western Sydney
Parramatta

Skills

  • IT Support & Troubleshooting
  • Active Directory Management
  • Windows, Linux, and macOS Administration
  • Ticketing System & ITSM (ServiceNow)
  • Network Monitoring & Troubleshooting
  • Security Patching & System Updates
  • Hardware & Software Installation
  • Remote Desktop Support
  • Process Improvement (LEAN & AGILE)
  • Scripting (Bash, PowerShell, Python)
  • Cloud Computing & Software Licensing
  • Technical Documentation

TECHNICAL PROFICIENCIES

  • Operating Systems: Windows 10/11, Linux (Ubuntu, CentOS, RedHat), macOS
  • Networking: TCP/IP, VLANs, Firewalls, VPN, DNS, DHCP
  • Tools & Platforms: Active Directory, Google Suite, Microsoft Teams, ServiceNow, SCCM
  • Scripting: Bash, PowerShell, Python
  • Cloud Technologies: Azure, AWS, Office 365 Administration
  • Hardware: Workstations, Servers, Printers, Peripherals

ADDITIONAL INFORMATION

  • Available for on-call and after-hours support as required.
  • Strong ability to work independently and within a team.
  • Passionate about technology, automation, and process improvements.
  • References available upon request.

Timeline

Desktop Support Technician

EBSCO International
10.2018 - Current

IT Technical Support Specialist

Clixpert PTY LTD
02.2015 - 10.2018

Master of engineering - Telecommunications Technology

University of Western Sydney

Post graduate diploma - Information Technology

University Of Western Sydney

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JEEVA BHARATHI