Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Generic

JEEVA LAM

Sydney,NSW

Summary

Business Analyst with strong analytical and stakeholder engagement skills. With 9 years of extensive experience in project coordination, Quality Analysis, and data analysis have been effectively communicating in a complex, cross-functional environment that included geographically dispersed stakeholders. Being an ITSM enthusiast with strong business analysis knowledge, who brings people, processes and product together to deliver digital transformation to the business I am seeking for an opportunity in your organisation that utilises my skillset and motivates me to excel in my career.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Analyst

Woolworths Group
11.2022 - Current
  • Collaborated with stakeholders to provide requirements to the development team for new initiatives.
  • Analysed, actively communicated and validated requirements for changes to Bunch's' website and community by writing clear user stories.
  • Worked in a tribe on projects and/or continuous improvement enhancements.
  • Cleaned up by prioritising the backlog ensuring user stories are groomed.
  • Developed Business process documentation, As-Is documentation and user stories with acceptance Criteria.
  • Tested Acceptance Criteria (UAT) and also involved in business verification testing (BVT).
  • Established strong working relationships and had an opportunity to communicate with a wide range of stakeholders from the management level to the offshore level.
  • Worked with agile frameworks, such as Scrum in various initiatives.
  • Facilitated ceremonies and motivated new team members in ways of working.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Prioritised ad-hoc requests and generated a plan of action to evaluate specific business requirements.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Actively collaborated with different squads to bring out the best of the enhancements for the Bunch community.

Business Analyst

Aldi
01.2022 - 11.2022
  • Maintain and refine Special Buy's program reporting and dashboards for the planning of the program
  • Present insights to stakeholders to influence commercial decision making Provide process improvement recommendations to relevant stakeholders Ensure the delivery and maintenance of end-to-end solutions
  • Interpreted data of logistics elements, including managing the supply chain, supplier management, strategic distribution, availability, and reliability
  • Produced high quality reports with a goal of conveying information rapidly and accurately to stakeholders
  • Worked with 3PL and EDI to ensure that root cause issues are correct and that corrective actions are in place and are working as expected
  • Developed dashboard communication regarding supply planning, and delivery performance across multiple stakeholders using KPIs to measure ERP system and supplier performance
  • Identified process inefficiency through gap analysis
  • Forecasted long-term quarterly demand of products based on the historical sales summary and presented the accurate information to various management team
  • Translated business knowledge and information into the forecast
  • Reviewed procedures on a regular basis to ensure distribution and inventory management were at maximum efficiency while remaining within budget.
  • Performed gap analysis to identify areas of improvement.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Deployed predictive analytics models to forecast future trends.

Junior Business Analyst

STC Consultancy
02.2021 - 12.2021
  • Specialized in making Use Cases and technical diagrams and IT-landscape for complex IT transformation programs for better understanding to cover all functional scenarios.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Analyzed open orders, backlog, and sales data to provide sales team with insights.
  • Solely responsible for User Acceptance testing (UAT).

Technical Analyst/Senior Project Engineer

Ventia
01.2018 - 12.2020
  • Awarded for highest number of designs requirements completed in the financial year 2018-2019 , have always met the monthly KPI for monthly deliverables.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis to identify areas of improvement.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Collaborated with teams in product line transition to streamline manufacturing footprint.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Planned and implemented large-scale engineering changes to achieve team objectives.
  • (NBN Team) and construction team which played a crucial role in fetching the project approval
  • The project was a huge success
  • Engaged various stakeholders to gather requirements and minted collaborative working relations
  • Lead smaller teams in eliciting and analysing business requirement
  • Lead the definition, elicitation, prioritisation and validation of requirements and design of business processes to meet the needs of the organisation
  • Reviewed and revised documentation in light of any new information and/or changes to initial assumptions, including implications for project time, cost, quality and risk
  • Managed requirements lifecycle from tracing, maintaining, prioritising to assessing and approving
  • Conducted workshops with new joinees to explain the tool functionality
  • Conducted design review sessions engaging multiple vendors
  • Facilitated design sessions with design and process team to identify the acceptable solution for technical and functional deliverables
  • Analysing the quality of construction plan based on the nearest technology available
  • Administered several internal surveys, tabulated/analysed the results, and reported the results to senior leaders to increase visibility and make improvements where needed
  • Coached and mentored new Engineers until an acceptable level of proficiency was achieved
  • Took ownership of projects, escalated situations that needed to be handled cautiously and efficiently due to the potential impact on customer satisfaction and NBN.CO's brand image
  • Incurring a profit of one million dollars within a short span of three months
  • Awarded for highest number of small projects handled.

Project Co-ordinator / Data Analyst

Ventia Pty Ltd
01.2016 - 12.2017
  • Captured all existing functional components from the legacy system and delivered all of them via ServiceNow and made it available from the day of go-live
  • Coordinated all business requirements gathering from various teams such as Service Desk, Support teams, Data analytics, GRC teams, etc
  • Designed unique catalog items workflow which supports and facilitates various department fulfillment processes
  • Conducted user training sessions to end users demonstrating the delivered functionalities and their usage to assist them with better utilisation of the application
  • Engaged Business stakeholders to review the RTM and gathered feedback
  • SME in identifying and closing the gaps across ITSM modules to fulfill the audit compliance and requirements
  • Capturing new product features delivered and conducting end-user training to the Service Delivery, Service Desk team, and application support teams
  • Conducted monthly business prioritization meetings with the stakeholders to identify features to be scheduled for the upcoming release
  • Involved in documentation of the requirements to prepare the business requirement
  • Analyzed and evaluated clients' specific business requirements and modified the designs accordingly
  • Coordinating with the internal team, construction team, accounting team, and external client team (NBN Co) management for a smooth construction and efficient business
  • Preparing survey packs and organise meetings to get approvals.

Quality Data Analyst

Google India
06.2014 - 12.2015
  • Coordinated all business requirements gathering efforts with the Project Manager
  • Data Analyst for Google child safety team
  • Performed product QA to ensure safety of child exposure on Google
  • Monitored child exposure to mature content which mitigated 10% of less parental supervision
  • Involved in flagging obscene images that needed to be monitored before publishing on Google
  • Collaborated with engineering, policy, and legal teams to ensure quality of content and that all laws and regulations were upheld
  • Assisted in crafting training materials and running on-boarding sessions to help incoming team members
  • Tested the data solution as per the business requirements.

Education

Masters of Business Administration - Business Analytics

Western Sydney University
Sydney, NSW

Bachelors of Technology
SNIST University

Skills

  • Power BI
  • Miro
  • Requirement Gathering
  • Agile and SCRUM Framework Framing User Stories
  • IT Asset Management ITIL
  • Data Analytics Project Management
  • Reports and Dashboard Presentation
  • End User Training
  • Interpersonal and consultative Skills
  • Quality Assurance UML diagram
  • MS Office /Excel
  • E2E Test Case Documentation Retail
  • Digital transformation 3PL and EDI
  • JIRA - Project Management
  • Confluence documentation
  • Facilitating Agile ceremonies
  • SQL
  • Tableau

Certification

ITIL 4 FoundationAXELOS Dec 2021

Hobbies

Photography, Fitness Training, Travelling, Volunteering in NGOs.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual

Timeline

Business Analyst

Woolworths Group
11.2022 - Current

Business Analyst

Aldi
01.2022 - 11.2022

Junior Business Analyst

STC Consultancy
02.2021 - 12.2021

Technical Analyst/Senior Project Engineer

Ventia
01.2018 - 12.2020

Project Co-ordinator / Data Analyst

Ventia Pty Ltd
01.2016 - 12.2017

Quality Data Analyst

Google India
06.2014 - 12.2015

Masters of Business Administration - Business Analytics

Western Sydney University

Bachelors of Technology

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JEEVA LAM