Jeevan Kaur
Beckenham
Summary
Dynamic Pharmacy Technician with proven expertise at Blooms The Chemist, enhancing workflow and patient satisfaction through exceptional customer service and meticulous medication dispensing. Skilled in problem-solving and workflow optimization, I consistently reduced medication errors while fostering positive relationships with patients and collaborating effectively with team members.
Overview
2024
2024
years of professional experience
Work History
Pharmacy Technician
Blooms The Chemist
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
Wizard Pharmacy
02.2023 - 12.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Optimized pharmacy operations through support in medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Developed and implemented improvements to pharmacy organization system.
Education
Master Of Business Management -
Queensland University of Technology
Brisbane, QLD2016
Master Of Pharmacy -
Punjab Technical University
India2011
Bachelor Of Pharmacy -
Punjab Technical University
India2007
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Supply restocking
- Stocking shelves
- Medication labels
- Customer service
- Attention to detail
- Prescription filling and labeling
- Cash register operations
Timeline
Pharmacy Technician
Wizard Pharmacy
02.2023 - 12.2023
Pharmacy Technician
Blooms The Chemist
Master Of Business Management -
Queensland University of Technology
Master Of Pharmacy -
Punjab Technical University
Bachelor Of Pharmacy -
Punjab Technical University
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