JEEVAN KUMAR DHARAVATH
Homebush,NSW
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level graduate position. Ready to help team achieve company goals. Engineering student versed in reviewing plans, writing reports, researching solutions and implementing company procedures. Willingness to learn, follow instructions and work cooperatively within team environments. Computer competencies include various CAD programs and MS Office applications. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inventory Manager
Woolworths Supermarket
09.2020 - Current
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Monitored inventory levels to confirm compliance with company policy.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Created and enforced detailed organization processes to increase quality and service standards.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Night Shift Manager
Coles Supermarket
03.2018 - Current
- Prepared materials for following shift.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Completed routine store inventories.
- Trained and mentored new and existing staff to achieve best practices.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
Customer Service Agent
Ampol
10.2019 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Facilitated communications through management of inbound and outbound customer calls.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Quality Supervisor
Oporto
07.2018 - 11.2020
- Maintained QA programs.
- Established inspection equipment to meet quality control standards.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Directed and supervise employees involved in product inspection and quality control procedures.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Master of Science - MASTER OF INFORMATION TECHNOLOGY AND SYSTEMS
VICTORIAN INSTITUTE OF TECHNOLOGY
Sydney, NSW07.2021
Bachelor of Technology - Mechanical Engineering
Vaagdevi College of Engineering
WARANGAL05.2017
Skills
- Closing Procedures
- Financial Accounting
- Selling Techniques
- Proper Storage Procedures
- Quality Standards
- Team Leadership
- Budget Controls
- Time Management
- Staff Management
- Inbound Customer Service
- Customer Service
- Microsoft Office
Languages
English
Professional Working
Hindi
Professional Working
Telugu
Professional Working
Certification
- Certified Mechanical Engineer, Engineers Australia - 25 july 2023
Timeline
Inventory Manager
Woolworths Supermarket
09.2020 - Current
Customer Service Agent
Ampol
10.2019 - 05.2023
Quality Supervisor
Oporto
07.2018 - 11.2020
Night Shift Manager
Coles Supermarket
03.2018 - Current
Master of Science - MASTER OF INFORMATION TECHNOLOGY AND SYSTEMS
VICTORIAN INSTITUTE OF TECHNOLOGY
Bachelor of Technology - Mechanical Engineering
Vaagdevi College of Engineering
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