Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeevika Gurusamy

Maylands,WA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results

Overview

4
4
years of professional experience

Work History

Customer Service Team Member

Vodafone
07.2023 - Current
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Streamlined communication channels for improved customer interactions and faster issue resolution.
  • Proven customer retention rates through exceptional problem-solving skills and personalized support.

Customer Service Representative

Bluedart Services
01.2022 - 06.2023
  • Learnt about products and services and completed training in short period of time.
  • Managed to solve average of 60 inbound and outbound customer enquiries per day.
  • Collaborated with other teams to improve efficient communication with clients
  • Suggested improvement ideas for fellow team members to optimize time and give efficient solutions.


Call Center Executive

Jio Customer Service
03.2020 - 11.2021
  • Resolved customer issues in various platforms like calls, mails and messages.
  • Maintained track om excel on unsolved issues and followed up. Used various cloud tools and Microsoft softwares for analysing.
  • Strengthened relationships with key clients by proactively following up on feedback, fostering trust, and enhancing long-term customer relationship.

Education

Master of Science - Predictive Analytics

Curtin University
Perth, WA
05.2025

Skills

  • Data entry
  • Microsoft applications
  • Effective communication
  • Documentation
  • Digital marketing
  • Paperwork Processing
  • Customer Relationship Management (CRM)

Languages

English
Native or Bilingual

Timeline

Customer Service Team Member

Vodafone
07.2023 - Current

Customer Service Representative

Bluedart Services
01.2022 - 06.2023

Call Center Executive

Jio Customer Service
03.2020 - 11.2021

Master of Science - Predictive Analytics

Curtin University

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Jeevika Gurusamy