Jeeviny Satkunam
Melbourne,Australia
Summary
Dedicated professional with six years of experience in office administration and customer service. Skilled in multitasking and thriving in fast-paced environments while maintaining high service standards. History of optimising office workflows and achieving customer satisfaction goals. Looking for a stable position that supports personal and professional development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Australian Taxation Office
Melbourne, Victoria
06.2024 - 06.2025
- Specialized in Australian taxation, including Income Tax, GST, PAYG, and HELP.
- Processed tax lodgments and payments while ensuring ATO compliance.
- Utilised CRM systems such as Siebel and MS Office to manage client interactions.
- Exceeded KPIs in fast-paced environments through effective problem-solving.
- Reviewed appeals and referred fraud cases to appropriate authorities.
- Delivered exceptional customer service, fostering positive client relationships.
- Maintained confidentiality of sensitive information throughout all processes.
Data Entry Clerk and Office All-Rounder
Ipsos
South Yarra, VIC
05.2019 - 07.2021
- Managed inbound and outbound calls while addressing client queries efficiently.
- Performed administrative tasks and ensured accurate data entry.
- Processed applications and formatted data for easy access.
- Sorted and distributed mail and correspondence to appropriate departments.
- Ensured data accuracy by correcting errors promptly.
- Typed at 60 WPM, demonstrating strong word processing skills.
- Oversaw office closure, ensuring all protocols were followed.
- Updated spreadsheets and created reports to track progress.
Childcare Educator Assistant
Kiddie Garden Childcare & Preschool
Parramatta, NSW
01.2018 - 04.2019
- Monitored child development and identified specific needs for personalized support.
- Collaborated with parents to address concerns and enhance child growth.
- Supported literacy and numeracy development through engaging, interactive activities.
- Provided comprehensive care for infants and toddlers to ensure well-being.
- Managed center operations, including opening and closing procedures.
- Ensured adherence to licensing regulations and care standards consistently.
- Participated in professional development workshops focused on early childhood education.
Retail Sales Representative
Windsor Smith
Melbourne Central, Vic
06.2017 - 12.2017
- Organised merchandise to enhance sales performance.
- Contributed to sales growth and profit enhancement.
- Provided exceptional customer service and resolved complaints efficiently.
- Processed cash transactions and managed POS operations accurately.
- Maintained a clean and presentable sales floor for optimal customer experience.
- Restocked inventory regularly to ensure product availability.
Retail Sales Representative
General Pants Co.
Fountain Gate, Vic
01.2016 - 06.2017
- Executed accurate transaction processing while managing cash register operations.
- Upheld store cleanliness and maintained detailed daily sales records for operational efficiency.
- Developed engaging visual marketing strategies and styled window displays to boost appeal.
- Optimized order fulfillment by efficiently picking and packing customer orders.
- Provided prompt solutions to customer issues, enhancing service reputation.
- Assisted customers in locating items and ensured a welcoming shopping atmosphere.
Crew Member
McDonalds
Hampton Park
11.2014 - 12.2015
- Achieved cleanliness and health code compliance throughout kitchen environment.
- Supplied all stations with essential items to facilitate operations.
- Followed safety guidelines while operating kitchen equipment.
- Supported counter stations as required, enhancing customer service.
- Processed payments and orders efficiently to streamline service flow.
- Engaged in cross-training for enhanced role flexibility within team.
- Prepared food to meet safety and quality standards consistently.
- Handled customer complaints effectively, ensuring satisfaction.
Education
Year 12 VCE Completion -
Nazareth College
Noble Park NorthSkills
- Microsoft Office and CRM proficiency
- Fast typing (60 WPM)
- Call center operations
- Social media management
- Conflict resolution and negotiation
- Payment processing and scheduling
- Research and troubleshooting expertise
- Taxation law and invoicing knowledge
- Data entry and administrative support
- Tax compliance
- De-escalation techniques
Certification
- Certificate 3 in Early Childhood Education & Care
- Working with children check
- Year 12 VCE Completion
Languages
English Proficient (C2), Tamil Advanced (C1)
Volunteer Experience
Balloon Football League, Springvale, Victoria, 2015-01, 2015-11, managed scheduling and event bookings, designed eye-catching balloon displays, monitored client health and well-being, assisted with shopping, meal prep and cleaning, supported clients in wheelchair activities, adapted communication to client needs
Language
English
Full Professional
Tamil
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Specialist
Australian Taxation Office
06.2024 - 06.2025
Data Entry Clerk and Office All-Rounder
Ipsos
05.2019 - 07.2021
Childcare Educator Assistant
Kiddie Garden Childcare & Preschool
01.2018 - 04.2019
Retail Sales Representative
Windsor Smith
06.2017 - 12.2017
Retail Sales Representative
General Pants Co.
01.2016 - 06.2017
Crew Member
McDonalds
11.2014 - 12.2015
Year 12 VCE Completion -
Nazareth College
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