Jeewanjot Kaur
Canberra,ACT
Summary
Customer Service Representative experienced in order processing and customer relationship management. Enhanced customer satisfaction through proactive issue resolution and effective communication, contributing to repeat business and team success. Managed high volumes of inbound calls while maintaining strong customer relationships and utilizing CRM systems.
Overview
3
3
Languages
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Representative
Satwinder Singh Jassar
Canberra , ACT
08.2022 - 09.2026
- Maintained detailed records of customer interactions and transactions to enhance future service quality.
- Facilitated issue escalation to ensure timely resolution by the right department
- Followed company policies for service quality and confidentiality
- Coordinated daily customer service tasks with team members
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with other departments to resolve complex problems and deliver tailored solutions for customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Shoewarehouse Canberra outlet
Canberra , ACT
02.2022 - 01.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Strengthened customer retention by offering discount options.
Education
Masters of Social Work - Health And Wellness
Australian College of Applied Psychology
Sydney , NSW 02.2022 - 03.2024
Skills
- Quality assurance
- Team coordination
- Order processing
- Billing systems
- Ticketing systems
- Customer relationship management
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Proficient (C2)
C2
References
References available upon request.
Timeline
Customer Service Representative
Satwinder Singh Jassar
08.2022 - 09.2026
Customer Service Representative
Shoewarehouse Canberra outlet
02.2022 - 01.2023
Masters of Social Work - Health And Wellness
Australian College of Applied Psychology
02.2022 - 03.2024