A highly motivated and results-driven individual with a strong passion for excellence and a proven track record in luxury retail and customer service. With a dynamic background encompassing specialized sales for exquisite brands, personalized client consultations, and a commitment to delivering exceptional results, I am dedicated to making a positive impact in a high-end fashion environment. My diverse experiences have honed my communication, problem-solving, and adaptability skills, ensuring the utmost satisfaction of every client. I am eager to leverage my expertise, embrace new challenges, and contribute to the continued success of a prestigious brand like Zimmermann.
Hi, I’m
Jeferson Santos Coelho
Wolli Creek,Australia
Summary
Overview
8
years of professional experience
Work History
David Jones
Sales Associate
01.2023 - Current
Job overview
- Designer Department Sales: Provided exceptional sales support and service within the men's designer department, gaining valuable insight into high-end fashion trends, luxury product presentation, and client preferences in a leading department store.
- Collaborative Service Excellence: Collaborated effectively with a dedicated team to coordinate seamless, synchronized service for high-end events, maintaining an elegant and harmonious atmosphere that enhanced the overall guest experience.
- Adherence to Protocol & Etiquette: Consistently adhered to and exemplified the highest standards of professional etiquette and protocol, significantly contributing to an upscale and respectful client environment.
Starboard Cruise (A LVMH Company)
Sales Associate
01.2022 - 01.2023
Job overview
- Company Overview: (onboard of Celebrity Cruises)
- Luxury Retail Specialization & Performance: Consistently exceeded sales targets by mastering advanced sales techniques for an exclusive portfolio of luxury brands, including Swarovski, high-luxury pre-loved bags, fine jewelry, high-end perfumes, and top fashion labels within a 5-star Forbes-listed cruise line environment.
- Clienteling & Relationship Building: Cultivated and nurtured enduring relationships with a discerning international clientele, providing unparalleled personalized consultations that elevated the passenger shopping experience and significantly increased customer loyalty and repeat business.
- Product Curation & Merchandising: Strategically curated unique collections and maintained impeccable visual merchandising standards across diverse luxury boutiques, enhancing product appeal and optimizing sales opportunities.
- Comprehensive Product Expertise: Developed an in-depth understanding of diverse luxury products, brand narratives, and evolving customer preferences through continuous learning and rotation across various retail spaces, enabling expert recommendations and confident value proposition communication.
- Problem Resolution & Adaptability: Proactively and discreetly resolved complex customer concerns, adapting swiftly to unexpected situations while maintaining composure under pressure, reflecting an unwavering commitment to client satisfaction and brand integrity.
KNN Idiomas
English Tutor
01.2018 - 01.2020
Job overview
- Tailored Instruction: Designed and delivered customized lesson plans to meet diverse needs and proficiency levels of students, fostering an inclusive and supportive learning environment.
- Progress Tracking & Feedback: Implemented continuous assessment techniques to monitor student progress, providing timely and constructive feedback to guide their language development journey.
Education
ILSC
from Marketing and Communication
University Overview
Royal Caribbean
from Crowd Management Training at Sea
University Overview
Floripa Maritime Training
from STCW
University Overview
Aero TD
from Flight Attendant Course
University Overview
Micromix Cursos
from Administrative Clerk Course
University Overview
Camden Idiomas
from Spanish Course
University Overview
Australis Institute of Technology & EducationParramatta, NSW
from Certificate IV in Ageing Support
07-2025
University Overview
Australis Institute of Technology & EducationParramatta, NSW
from Diploma of Community Services
11-2026
University Overview
Skills
- Luxury Sales & Clienteling
- High-End Fashion & Accessories Expertise
- Customer Relationship Management (CRM)
- Personalized Consultations & Styling
- Product Curation & Visual Merchandising
- Cross-selling & Upselling Strategies
- Brand Representation & Advocacy
- Exceptional Interpersonal & Communication (Verbal & Written)
- Strategic Problem-Solving & Adaptability
- Effective Time Management & Organization
- Creative & Critical Thinking
- Collaborative Team Player
- Independent Work Ethic
- Proficiency in Retail Technology
- Proactive & Agile Learning
Accomplishments
Accomplishments
- Consistent Career Progression: Consistently recognized for performance excellence, leading to progressive responsibilities and assignments within specialized, high-value retail environments.
- Expertise in Luxury Sales: Specifically selected and trained to represent and sell premier luxury goods, demonstrating a proven capacity to secure high-value transactions and uphold brand prestige.
- Client-Driven Success: Leveraged exceptional clienteling and relationship management skills to drive significant repeat business and foster brand loyalty, serving as a direct catalyst for personal and departmental growth.
Languages
English: Fluent
Spanish: Intermediate
Portuguese: Native
Timeline
Sales Associate
David Jones
01.2023 - Current
Sales Associate
Starboard Cruise (A LVMH Company)
01.2022 - 01.2023
English Tutor
KNN Idiomas
01.2018 - 01.2020
Royal Caribbean
from Crowd Management Training at Sea
Floripa Maritime Training
from STCW
Aero TD
from Flight Attendant Course
Micromix Cursos
from Administrative Clerk Course
Camden Idiomas
from Spanish Course
ILSC
from Marketing and Communication
Australis Institute of Technology & Education
from Certificate IV in Ageing Support
Australis Institute of Technology & Education
from Diploma of Community Services
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