Summary
Overview
Work History
Education
Skills
Additional Information - References
Timeline
Generic

Jeff Boltersten

Sydney,Australia

Summary

Highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Focused and successful at multi-tasking and delivering prompt and friendly service to all customers. Maintain a positive attitude and a great sense of humor during peak hours.

Overview

13
13
years of professional experience

Work History

Section Waiter

Manta Restaurant
08.2023 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
  • Maintained a clean and organized dining area for guests'' comfort and enjoyment.
  • Collaborated with kitchen staff to accommodate special dietary requests and allergy concerns.

Supervisor

Woodcut Restaurant
01.2022 - 08.2022
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Supervisor

Tequila Daisy
04.2019 - 02.2022
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Manager

Essen Restaurant & Beer Cafe
08.2015 - 01.2018
  • Quick problem solver Up-selling capability Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Trained staff on operating procedures and company services.

Senior Waiter

Aqua Dining
06.2015 - 07.2016
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Senior Waiter

O Bar and Dining
05.2011 - 06.2015
  • Set dining tables according to type of event and service standards
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Education

High School Diploma -

NARRABEEN SPORTS HIGH SCHOOL
North Narrabeen, NSW

Skills

  • Thrives in fast-paced environment
  • Committed team player
  • Courteous, professional demeanor
  • Flexible schedule capability

Additional Information - References

  • Rebecca Lines 0424301825

Sarah Biswas 0430211538

Erez Gordon 0411048072

Timeline

Section Waiter

Manta Restaurant
08.2023 - Current

Supervisor

Woodcut Restaurant
01.2022 - 08.2022

Supervisor

Tequila Daisy
04.2019 - 02.2022

Manager

Essen Restaurant & Beer Cafe
08.2015 - 01.2018

Senior Waiter

Aqua Dining
06.2015 - 07.2016

Senior Waiter

O Bar and Dining
05.2011 - 06.2015

High School Diploma -

NARRABEEN SPORTS HIGH SCHOOL

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Jeff Boltersten