Jeff Francis

National Sales Support: Providing comprehensive sales support across 100 stores.

Strategic Tender Management: Collaborating with Business Development Managers to craft strategically priced quotes for large B2B tenders, ensuring competitiveness and maximizing business opportunities.

Sales Optimization: Empowering sales 800 staff in 100 stores with tailored strategies and resources to effectively close deals, driving revenue growth and customer satisfaction.

Cross-functional Collaboration: Fostering seamless communication and collaboration between sales, marketing, and operational teams to align sales strategies with overall business objectives.

Market Analysis and Insights: Leveraging market research and customer insights to provide data-driven recommendations, enabling the sales team to make informed decisions and stay ahead of market trends.

Training and Development: Developing and conducting training programs to enhance the sales team’s skills, product knowledge, and negotiation abilities, ensuring continuous professional development.

Client Relationship Management: Building and nurturing strong relationships with key clients, understanding their unique needs, and providing tailored solutions to enhance client satisfaction and loyalty.

• Started in the company as a warehouse storeman, jumped on the opportunity to join the sales team after 6 months and became the Assistant Manager of my store after 4 months of being in sales.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Checked packages and merchandise for damage and notified vendors.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Stocked shelves, racks, and cases with new or transferred merchandise.

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• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

• Unloaded materials and goods at designated locations for best project availability.
• Removed orders from storage, wrapped and staged for shipments.
• Transported goods between warehouse locations according to shipment and storage needs.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
• Loaded warehouse trailers using counter balance forklift.
• Used strapping and bracing techniques combined with proper balancing to prevent load shifting.

• Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor.
• Checked items against documentation for accuracy.
• Manually counted Number of picked and packaged orders for any loss.
• Moved pallets of merchandise using electric forklifts and electric pallets.
• Communicated with floor managers to determine merchandise placement.
• Worked in team environment to maintain high levels of productivity.
• Changed out forklift batteries and connected batteries to battery charger.
• Loaded transfer truck with front end loader.
• Received cargo by removing it from trucks by hand.
• Completed daily forklift safety checklists.
• Removed plastic and straps from pallets to facilitate unloading.
• Shrink-wrapped average of 30 pallets per day.

• Operate high reach forklift,Operate Gas forklift - Transfer product and packaging around the plant.
• Load out office clerk:prepare documentation for shipments or delivery's and verify that documentation sent to customers and corporate sales Office is correct.
• Stack pallets,Scan/Stamp pallets,Wrap pallets.
• Load trucks.
• Stock take.
• Check product temperatures, Trained in LOTO procedures.