Jeff Koehn
Rushcutters Bay,NSW
Summary
Dedicated and results-oriented professional transitioning into systems and applications, offering exceptional attention to detail and a strong commitment to process improvement. Proven ability to foster teamwork and maintain clear communication, ensuring seamless operations in dynamic environments. Eager to contribute to organisational goals while promoting a culture of encouragement and positivity. Strong advocate for adapting workflows to enhance efficiency and drive success, ready to leverage skills in a new capacity.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Payroll Coordinator
HammondCare
07.2025 - Current
- Payroll processing for 3000+ EA employees
- Time & attendance management through UKG Pro
- Award interpretation - including processing of all employee loadings, allowances & overtime
- Processing fortnightly pay close including data upload from UKG Pro to iChris
- Processing historical corrections and backpays
- Maintaining employee positions, changes, and details within iChris
- Manual tax calculations & adjustments
- Maintaining correct data integration between Workday, iChris, and UKG Pro - troubleshooting data warehouse exceptions within the systems team
- Resolving employee enquiries & complaints
- Partnering with HR and Recruitment to maintain compliance, best practice, and employee satisfaction
- Partnering with service-level teams to ensure timecard accuracy and timely processing
- Processing of garnishee orders while maintaining protected earnings
- Processing of employee salary packaging deduction
- Processing of both casual & permanent terminations - including ETP payments
- Running RGT reports into iChris for batch tasks
- Providing system support for integration between iChris & UKG - ensuring correct employee profiles are maintained for the calculation of loadings, hourly rates, and shift allocation amongst various locations & departments
- Providing regular feedback striving for process improvement as well as strengthened system knowledge and customisation
- Seeking closer cross-portfolio communication and support
- Promoting organisation Mission from a corporate level
- Providing informal technical support to UKG Pro users for functionality, EA-compliance, and reporting
Administration Support Officer
HammondCare
04.2023 - 07.2025
- Employee shift rostering
- Food, equipment, and supplies procurement
- Invoice processing
- Use of UKG Pro, Leecare, Epicor, Coupa, MS Office, Learning Hub, and LogIt applications
- Maintaining of employee timecards
- Entering employee leave
- Implementation of awards and legislative requirements
- Creation of timecard reports
- Finalisation and approval of employee timecards during end of pay period process
- Keeping and updating of resident and next of kin records
- Maintaining cohesion and clear presentation of documentation
- Mailing
- Hazard and incident reporting
- Reception service - Taking phone calls and managing meeting rooms
- Conducting CRC and VEVO checks
- Document archiving
- Employee contract drafting
- Rostering employee education
- Partnering in care with resident next of kin
- Consultation with management to ensure policies and procedures are actively adhered to
- Implementation of the organisational model of care within an indirect care role
- Liaising with external health services
- Prioritisation of employee wellbeing
- Timely responsiveness to internal and external enquiries
- Handling and escalation of feedback from all stakeholders
- Consistently maintaining efficiency, attention to detail, and creativity during task completion
Specialised Dementia Carer
HammondCare
02.2021 - 04.2023
- Assisting with personal care and activities of daily living
- Responding appropriately to dementia-related behaviours of concern
- Seeking to resolve resident unmet needs through an individualised approach
- Working within the model of care, ensuring that resident needs are prioritised while supporting them to live within their home independently
- Development of resident care plans
- Use of manual handling equipment
- Domestic duties
- Maintaining accurate and timely documentation
- Maintaining close rapport and communication with next of kin
- Upholding mandatory reporting requirements
- Advocating for residents as needed
Duty Manager
The Colombian Hotel
03.2016 - 11.2019
- RSA/RCG procedures
- Bar and Gaming staff management
- Security guard management
- DJ and Entertainment management
- Opening and closing of venue
- Function setup
- Stock control
- Pokie machine clearance and troubleshooting
- Till balancing
Education
Diploma of IT - Database and Data Management
TAFE NSW
Digital 02.2025 - Current
Cert IV - Ageing Support
TAFE NSW
St Leonards 07.2020 - 06.2021
Skills
- Meticulous attention to detail
- Workflow improvement
- Strong understanding of system use and capabilities
- Flexible in workflow adjustments
- Clear communication across stakeholder groups
- Portfolio collaboration
- Talent for enhancing team morale and enthusiasm
- Active listening and constructive feedback
- Enthusiasm for continuous improvement
Timeline
Payroll Coordinator
HammondCare
07.2025 - Current
Diploma of IT - Database and Data Management
TAFE NSW
02.2025 - Current
Administration Support Officer
HammondCare
04.2023 - 07.2025
Specialised Dementia Carer
HammondCare
02.2021 - 04.2023
Cert IV - Ageing Support
TAFE NSW
07.2020 - 06.2021
Duty Manager
The Colombian Hotel
03.2016 - 11.2019