Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic
Jeff Maricar

Jeff Maricar

Perth,WA

Summary

Dynamic and results-driven professional with extensive experience at Virgin Australia, excelling in safety protocol adherence and customer service excellence. Proven track record in leadership development and effective communication, successfully implementing training programs that enhanced team performance and customer satisfaction. Recognized for conflict resolution skills and operational compliance in high-pressure environments.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Regional Cabin Crew

Virgin Australia
Perth, WA
06.2022 - Current
  • Ensure the Safety and security of passengers on board by following established protocols and procedure.
  • Provide excellent customer service anticipating and exceeding customer expectations.
  • Endorsed in A320 and F100 aircraft.
  • Manage essential communication with flight crew and cabin crew.

Police Constable

WA Police
Perth, WA
08.2021 - 05.2023
  • Attended Basic Police Academy training.
  • Trained in Criminal Investigation and interviewing Techniques (Level 1 Investigator).
  • Trained in Police Prosecutions.
  • Well versed with Criminal Investigation Act, Criminal Code Act, and other State Legislations.
  • Performed General Police duties.
  • Utilized communication systems for effective coordination during operations.
  • Observed court proceedings related to cases involving police work performed by self or others on the force.
  • Performed searches of suspects, vehicles, residences, and businesses, ensuring compliance with established search protocols.
  • Analyzed data collected from various sources for trends in criminal behavior which could be used in developing preventative measures.

Cabin Supervisor

QantasLink
05.2014 - 08.2021
  • Manage and Supervise In-Flight Safety Standard and procedures.
  • Manage and Supervise In-Flight Cabin Service.
  • Provide Leadership and Coaching to Crew members and support in carrying out their duties in accordance with Company procedures and policies.
  • Ensure all Customer expectations and demands are met according to Qantas Service standards.
  • Maintain constant communication with flight crew on flight safety and security.
  • Uphold Qantas Core Values and Customer Satisfaction thought the flight.

Product and Service Consultant

QantasLink
Perth
05.2015 - 11.2020
  • Appointed as a QantasLink Product and Service Consultant for B717, F100 and A320.
  • Collaborated with Service Design team and implemented service initiatives and Service Design.
  • Worked with different part of the business including Business Class Lounge and Qantas Loyalty to understand the role of a Product and Service Consultant.
  • Acted as an Ambassador to the Qantas Brand representing Perth base.

Customer Experience Facilitator

QantasLink
Perth
06.2014 - 11.2020
  • Designed, developed, and implement first self-lead Inflight training modules for 150 Cabin crew members.
  • Provided in-dept business case to cabin crew Management with regards to implementation of Cabin Crew In-flight Training.
  • Developed and trained Customer Experience Facilitators to conduct Customer Experience Training.
  • Facilitate interview for Customer Experience Trainer with Deputy Cabin Crew Manager.
  • Provided Training and support to newly appointed Customer Experience Trainers.
  • Designed, developed, and implemented Cabin Supervisor Program. (2016).
  • Roll-out Cabin Supervisor Leadership Program to newly appointed Cabin Supervisor.
  • Designed and developed Regional Customer Experience Training for Qantas International cabin crew during their secondment period.

FAAA Lead Union Delegate

QantasLink
Perth
05.2014 - 11.2020
  • FAAA Lead union delegate representing QantasLink.
  • Participated in EBA Negotiation for the introduction of the first EBA at QantasLink.
  • Union representative for the JCC at QantasLink.
  • Participate in regular meeting between Management and the FAAA.
  • Represent Union members on work related matters and disagreement.
  • Schedule or coordinate the details of disciplinary hearing or other meetings and mediate discussions between members and management in attempt to reconcile difference.
  • Review employer practices or compliance with management following EBA agreements on matters such as wages, hours of work and conditions covering the Enterprise Bargaining Agreement.

Cabin Crew Inflight Manager/ Check Training Supervisor

Singapore Airlines
Singapore
11.1996 - 11.2010
  • Performed the role of an In-Flight Manager on board B747,B777, A330 and A340.
  • Managing and supervising 11 to 21 Crew members.
  • Ensure Safety and Service standards are met in all classes of travel.
  • Conduct Pre-flight briefing prior to flight departure for 21 crew members.
  • Communicate and coordinate with Supervisors on their roles and responsibility.
  • Provide Leadership and assistance to all class including First and Business.
  • Resolve and mitigate any Customer Experience issues during the duration of the flight.
  • Operated and Managed In-flight Management System and ACARS system. Maintain communication with pilots on the Safety operation of the flight.

Education

GCE "0" Levels -

DIPLOMA -

Tourism Studies

Skills

  • Safety protocol adherence
  • Customer service excellence
  • In-flight communication
  • Conflict resolution
  • Crew coordination
  • Customer relationship management
  • Operational compliance
  • Time management
  • Leadership development
  • Problem solving
  • Effective communication
  • Training facilitation
  • Data analysis
  • Team building
  • Employee interaction
  • Emergency equipment assessment
  • Company culture and values
  • Meetings and presentations
  • Aircraft emergency evacuations
  • Meal service
  • Multilingual proficiency
  • Food and beverage service
  • Equipment operation
  • Complaint handling
  • Relationship management
  • Conflict mediation
  • Radio etiquette
  • Training and mentoring
  • Reliability and punctuality
  • Vehicle checklists and audits
  • Cultural sensitivity

Certification

  • WA Police Constable Training
  • WA Police Investigator Training
  • Train the Trainer, Qantas, 11/01/18
  • Product and Service Consultant, Qantas, 02/01/16
  • Mary Gober International, Qantas, 09/01/14

References

  • Senior Constable Angie STUDD, Training Management Supervisor, Western Australia Police, Angie.STUDD@police.wa.gov.au, 0437522559
  • Sergeant Randall WORTHINGTON, Squad Supervisor, Randall.WORTHINGTON@police.wa.gov.au, 0400721151
  • Lyn Wheeler, Cabin Crew Manager, QantasLink, lyn.wheeler@networkaviation.com.au, 0400943399

References

References available upon request.

Timeline

Regional Cabin Crew

Virgin Australia
06.2022 - Current

Police Constable

WA Police
08.2021 - 05.2023

Product and Service Consultant

QantasLink
05.2015 - 11.2020

Customer Experience Facilitator

QantasLink
06.2014 - 11.2020

Cabin Supervisor

QantasLink
05.2014 - 08.2021

FAAA Lead Union Delegate

QantasLink
05.2014 - 11.2020

Cabin Crew Inflight Manager/ Check Training Supervisor

Singapore Airlines
11.1996 - 11.2010

GCE "0" Levels -

DIPLOMA -

Tourism Studies

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Jeff Maricar