Jeff McNeil
Tarneit
Summary
I have been working primarily in the customer service field for 30 years, and during that time I have developed many attributes that have led to a successful and rewarding customer service career. Those attributes are listed throughout my resume.
Overview
37
37
years of professional experience
Work History
Senior Customer Service Representative
Vic Roads
Werribee, VIC
09.2013 - Current
- Conducting driving tests, working on counter, issuing licences and conducting appointments at Werribee office
- Processing customer licencing and registration transactions at Hoppers Crossing office
- Test Route Auditor and Designer
- LTO quality checking
- LTO Development trainer
HR Coordinator
Defence Bank
Melbourne, VIC
10.2011 - 07.2012
- Induction workshops
- Training Material Development
- E-Learning Development
- Learning Management System Development
- Compliance training
- Tier 2 qualifications
- Training Teleconferences Australia wide
Systems Training Consultant
Police Credit / Bank Vic
Carlton, VIC
11.2006 - 10.2011
- Induction Training
- Compliance Training
- E-learning development
- Manual Development
- Learning Management System (LMS)
- Staff Quality checking and reviews
- Coaching
Member Response Consultant
Police Credit
Carlton, VIC
05.2006 - 11.2006
- Providing high levels of customer service in phone Contact Centre
- Ensuring optimum accuracy and efficiency when dealing with clients enquiries
- To achieve personal targets set by my employer
- Dealing with enquiries in regards to account maintenance, credit cards, general banking, insurance needs, all lending products, investments, fees, customer complaints
Officer in Charge
Commonwealth Bank of Australia, CBA
Numurkah, VIC
01.2004 - 05.2006
- Providing high levels of customer service within a management position
- Ensuring optimum accuracy and efficiency when dealing with clients enquiries
- Achieving personal targets set by my employer
- Dealing with enquiries in regards to account maintenance, credit cards, general banking, insurance needs, all lending products, investments, fees, customer complaints
- Probing clients to ascertain their financial needs and goals, to ensure we are offering them the most suitable banking products and services
- Providing support and training for staff
- Devising team and branch sales plans
- Providing feedback and coaching to my team to help assist them in growing their skill levels, and also to achieve their targets on a consistent basis
Teller and Customer Service Officer
Commonwealth Bank of Australia, CBA
Footscray And Geelong Area, Vic
01.1988 - 01.2004
- Teller Footscray branch
- Card Services South Melbourne
o Help desk
o Lost / Stolen
o Debt Collection - Branch network Geelong area
o Telling Services
o Customer Service
o Relief Officer - BTS Project - installation of new telling system in CBA branches Australia wide.
Education
Cert IV Training & Assessment - Training
AIM Victoria
St Kilda, VIC06.2010
Train The Trainer - Training
Aim Victoria
St Kilda, VIC2006
High School Diploma -
Geelong East Technical School
Geelong, VIC1986
Skills
- Customer Service
- Problem solving
- Identifying outcomes
- Complaint handling
- Critical thinking and analaysis
- Active listening
- Data entry
- Cash handling
- Computer software proficiency
References
Laura Farrugia - District Manager Vic Roads
Mobile: 0438 260 183
Rebecca Vake - Team Leader / Manager Vic Roads Hoppers Crossing office
Mobile: 0451 664 134
Amanda Fernandez - Team Leader / Manager Vic Roads Sunshine office
Mobile: 0431 720 708
Hobbies and Interests
- Genealogy
- Cooking
- Volunteer- Find a Grave
- Volunteer - Customs puppy carer
Timeline
Senior Customer Service Representative
Vic Roads
09.2013 - Current
HR Coordinator
Defence Bank
10.2011 - 07.2012
Systems Training Consultant
Police Credit / Bank Vic
11.2006 - 10.2011
Member Response Consultant
Police Credit
05.2006 - 11.2006
Officer in Charge
Commonwealth Bank of Australia, CBA
01.2004 - 05.2006
Teller and Customer Service Officer
Commonwealth Bank of Australia, CBA
01.1988 - 01.2004
Cert IV Training & Assessment - Training
AIM Victoria
Train The Trainer - Training
Aim Victoria
High School Diploma -
Geelong East Technical School