Jeff McNeil
Tarneit
Summary
I have been working primarily in the customer service field for 30 years, and during that time I have developed many attributes that have led to a successful and rewarding customer service career. Those attributes are listed throughout my resume.
Overview
37
37
years of professional experience
Work History
Senior Customer Service Representative
Vic Roads
09.2013 - Current
- Conducting driving tests, working on counter, issuing licences and conducting appointments at Werribee office
- Processing customer licencing and registration transactions at Hoppers Crossing office
- Test Route Auditor and Designer
- LTO quality checking
- LTO Development trainer
HR Coordinator
Defence Bank
10.2011 - 07.2012
- Induction workshops
- Training Material Development
- E-Learning Development
- Learning Management System Development
- Compliance training
- Tier 2 qualifications
- Training Teleconferences Australia wide
Systems Training Consultant
Police Credit / Bank Vic
11.2006 - 10.2011
- Induction Training
- Compliance Training
- E-learning development
- Manual Development
- Learning Management System (LMS)
- Staff Quality checking and reviews
- Coaching
Member Response Consultant
Police Credit
05.2006 - 11.2006
- Providing high levels of customer service in phone Contact Centre
- Ensuring optimum accuracy and efficiency when dealing with clients enquiries
- To achieve personal targets set by my employer
- Dealing with enquiries in regards to account maintenance, credit cards, general banking, insurance needs, all lending products, investments, fees, customer complaints
Officer in Charge
Commonwealth Bank of Australia, CBA
01.2004 - 05.2006
- Providing high levels of customer service within a management position
- Ensuring optimum accuracy and efficiency when dealing with clients enquiries
- Achieving personal targets set by my employer
- Dealing with enquiries in regards to account maintenance, credit cards, general banking, insurance needs, all lending products, investments, fees, customer complaints
- Probing clients to ascertain their financial needs and goals, to ensure we are offering them the most suitable banking products and services
- Providing support and training for staff
- Devising team and branch sales plans
- Providing feedback and coaching to my team to help assist them in growing their skill levels, and also to achieve their targets on a consistent basis
Teller and Customer Service Officer
Commonwealth Bank of Australia, CBA
01.1988 - 01.2004
- Teller Footscray branch
- Card Services South Melbourne
o Help desk
o Lost / Stolen
o Debt Collection - Branch network Geelong area
o Telling Services
o Customer Service
o Relief Officer - BTS Project - installation of new telling system in CBA branches Australia wide.
Education
Cert IV Training & Assessment - Training
AIM Victoria
St Kilda, VIC06.2010
Train The Trainer - Training
Aim Victoria
St Kilda, VIC2006
High School Diploma -
Geelong East Technical School
Geelong, VIC1986
Skills
- Customer Service
- Problem solving
- Identifying outcomes
- Complaint handling
- Critical thinking and analaysis
- Active listening
- Data entry
- Cash handling
- Computer software proficiency
References
Laura Farrugia - District Manager Vic Roads
Mobile: 0438 260 183
Rebecca Vake - Team Leader / Manager Vic Roads Hoppers Crossing office
Mobile: 0451 664 134
Amanda Fernandez - Team Leader / Manager Vic Roads Sunshine office
Mobile: 0431 720 708
Hobbies and Interests
- Genealogy
- Cooking
- Volunteer- Find a Grave
- Volunteer - Customs puppy carer
Timeline
Senior Customer Service Representative
Vic Roads
09.2013 - Current
HR Coordinator
Defence Bank
10.2011 - 07.2012
Systems Training Consultant
Police Credit / Bank Vic
11.2006 - 10.2011
Member Response Consultant
Police Credit
05.2006 - 11.2006
Officer in Charge
Commonwealth Bank of Australia, CBA
01.2004 - 05.2006
Teller and Customer Service Officer
Commonwealth Bank of Australia, CBA
01.1988 - 01.2004
Cert IV Training & Assessment - Training
AIM Victoria
Train The Trainer - Training
Aim Victoria
High School Diploma -
Geelong East Technical School
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