Jeff Phelps

• Provide visitors with first class customer service experience
• Present contract and tender documents to clients, Including detailed explanations of HIA contracts particularly plans and specifications
• Raise post contract variations (PCV's) and building variations (BV's) with Estimating Dept and where applicable ensure sign off prior to completion of appointment
• Update contractual arrangements and ensure customer satisfaction and sign off once plans have been updated based on variation, review to ensure amendments are correct, based on discussion/s held during appointment
• Perform all day-day-day duties accurately and efficiently
• Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
• Successfully work within tight deadlines and fast-paced atmosphere
• Use critical thinking to break down problems, evaluate solutions and make decisions
• Participate in team-building activities to enhance working relationships.

• Provide visitors with first class customer experience
• Generate leads by engaging prospective customers within display and through all means
• Develop and maintain network of industry partners, stakeholders such as land developers
• Manage high volume display visitors, following up leads and achieving sales targets
• Demonstrate product knowledge through visual guidance of floor plans explaining existing benefits and accommodating variety of company approved variations to standard plans if required
• Coordinate technical requirements, scheduling and solution development
• Estimate quantities and cost of materials, equipment and labour to determine variation feasibility

• Prepare contracts & tender documents, including HIA contract preparation, Contract Specifications, Contract Plans and any other documents as required.
• Present contract and tender documents, Including detailed explanations of HIA contracts particularly plans and specifications
• Raise post contract variations (PCV's) and building variations (BV's) with Estimating and where applicable, ensure sign off prior to completion of appointment
• Update contractual arrangements and ensure customer satisfaction once plans have been updated based on variation,
• Review to ensure amendments are correct, based on discussion held during the appointment
• Manage the client experience through a positive and informative contract signing process, measurable via customer feedback surveys
• Provide administrative support to the Operations Team as required
• Identify improvements to the contract presentation process and feed recommendations back to the relevant management team for review
• High work ethic with a professional approach to all obligations
• Improvised live interviews and guest phone calls.

• Develop new business and manage new and existing clients
• Generate leads by engaging clients within display homes
• Manage high volume display visitors, following up leads achieving sales targets
• Develop and maintain network of industry partners, such as land developers
• Market and sell house and land packages
• Demonstrate product knowledge through visual guidance of floor plans explain the existing benefits accommodating any alterations that may be required
• Site house design onto client's allotment
• Redesign existing floor plans to suit individual needs of clients
• Source vacant land for clients with dimensions appropriate to desired house design
• Develop polished and successful sales presentations to highlight product benefits, quality and advantages.

• Recruit, hire and train initial personnel
• Provide customers with first-class experience, exceeding customer service expectations
• Manage day to day run of the business including all back of house details
• Promote the business through excellent customer service
• Enhance operational efficiency and productivity by managing budgets
• Train and motivate employees to perform daily business functions efficiently
• Prepare shift rosters full time, part time & casual staff
• Monitor timesheets
• Adhere to food handling safety practices & ensure staff trained & fully comply
• Develop and maintain a network of industry partners, food suppliers

• Generate new business through effective prospecting, telemarketing, territory planning and relationship building
• Evaluate client's needs and plan of action to provide solutions
• Exceed customer requirements with accurate and deliverable solutions
• Perform numerous marketing calls per day to establish weekly appointments
• Explain important information regarding features and functions of properties for sale
• Identified prospects through cold calling, social media and trade publications
• Build and cultivate relationships with customers and turned prospective leads into clients

• Generate new business through effective prospecting, telemarketing, territory planning and relationship building
• Evaluate client's needs and plan of action to provide solutions
• Exceed customer requirements with accurate and deliverable solutions
• Perform numerous marketing calls per day to establish weekly appointments
• Explain important information regarding features and functions of properties for sale
• Identified prospects through cold calling, social media and trade publications
• Build and cultivate relationships with customers and turned prospective leads into clients