Jeff Phillis
North Rockhampton,QLD
Summary
Devoted Merchandiser knowledgeable about products and eye-catching display strategies. Organized, hardworking and focused on driving sales through optimized merchandising. Proven success in planning and multitasking to accomplish challenging targets. Diligent and reliable filler, successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
37
37
years of professional experience
Work History
Merchandising Supervisor
Bunnings Warehouse
11.2008 - 11.2023
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Established strong vendor relationships to maintain and support business.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Facilitated resolution of vendor disputes and discrepancies.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
Stock Person
Woolworths Supermarket
09.2000 - 11.2008
- Maintained effective team member communication.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
- Maintained fitness in order to move merchandise efficiently and safely.
- Managed inventory storage in clean and organized fashion.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Processed and packaged stock items for customer purchases.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves to match planogram images and instructions, end caps and displays.
- Operated equipment such as manual pallet jacks, electric pallet jacks and hand trucks to move heavy boxes.
- Transported merchandise pallets and stock pallets to and from trucks and around warehouse with walkie stackers to stay on top of demanding schedules.
Rental Sales Officer
Network Rentals
01.2000 - 03.2000
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Placed sales calls and handled sales for incoming customer calls.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Worked effectively in fast-paced environments.
Music (2IC) and Electrical Sales
Chandlers
11.1990 - 01.2000
- Stocked merchandise, clearly labeling items, and arranging according to artist/genre.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Music Controller/Supervisor of Operations
Chandlers
10.1998 - 05.1999
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
Driveway Attendant
Ampol
03.1990 - 07.1990
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Stationery Sales
Sisley & Sons
02.1988 - 08.1989
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Selling and ordering of Stationery items
- Collating/processing of orders
Customer Service Assistant
Coles Supermarket
07.1987 - 11.1987
- Filling shelves and trolley collection
Customer Service Assistant
Woolworths Supermarket
01.1987 - 07.1987
- Filling shelves and trolley collection
Education
High School Diploma -
Rockhampton High School
Rockhampton12.1984
Skills
- Promotional Strategies
- Visual Merchandising
- Time Management
- Decision Making
- Inventory Management
- Merchandise Planning
- Team Leadership
- Stock Control
- Stock Replenishment
- Store Maintenance
- Stock Rotation
Additional Information
References-
Holly Johns
Store Manager
Bunnings, Byron Bay
0438313787
byronbaymgr@bunnings.com.au
Sharisse Lidstone
Department Manager
Bunnings, North Rockhampton
0437665592
Timeline
Merchandising Supervisor
Bunnings Warehouse
11.2008 - 11.2023
Stock Person
Woolworths Supermarket
09.2000 - 11.2008
Rental Sales Officer
Network Rentals
01.2000 - 03.2000
Music Controller/Supervisor of Operations
Chandlers
10.1998 - 05.1999
Music (2IC) and Electrical Sales
Chandlers
11.1990 - 01.2000
Driveway Attendant
Ampol
03.1990 - 07.1990
Stationery Sales
Sisley & Sons
02.1988 - 08.1989
Customer Service Assistant
Coles Supermarket
07.1987 - 11.1987
Customer Service Assistant
Woolworths Supermarket
01.1987 - 07.1987
High School Diploma -
Rockhampton High School
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