Jeff Tu
Hotel Front Desk
Brisbane,QLD
Summary
Experienced front desk agent with excellent customer service. Considerate, highly organized and efficient. Able to adapt and multitask in a fast-paced environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front desk agent
Holliday Inn
07.2023 - Current
- Processing finalized transactions.
- Checking guest preferences and preparing everything in advance to ensure a pleasant customer experience.
- Fluent in Opera system to provide professional service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Banquet Attendant (Part-Time Job)
Queena Plaza Hotel
03.2022 - 10.2022
- Assisted customers with information regarding menu offerings and nutrition information.
- Delivered food to guest tables with timeliness and efficiency.
- Enhanced guest satisfaction by providing exceptional service during banquet events.
Houseman
Holliday Inn
07.2022 - 09.2022
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
Education
Hotel Management
Tainan University of Technology
Skills
- Opera PMS system
- Guest Relations
- Problem-solving skills
- Hospitality services
Certificates And Skills
Opera PMS System, Customer Service, Class C skill category of Food & Beverage Service, English Certificate, Toefl Ibt Test (Score:87), Spanish certificate, DELE A1
Hobbies and Interests
- Playing Bowling
- Listening to Various Kind of Music
- Reading books
Certification
- Class C skill category of Food & Beverage Service License
- Spanish certificate: DELE A1
- English Certificate: Toefl Ibt Test (Score:87)
Intersets
● Playing Bowling
● Listening to Various Kind of Music
● Reading books
Languages
Spanish
Limited Working
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Front desk agent
Holliday Inn
07.2023 - Current
Houseman
Holliday Inn
07.2022 - 09.2022
Banquet Attendant (Part-Time Job)
Queena Plaza Hotel
03.2022 - 10.2022
Hotel Management
Tainan University of Technology
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