Jeff Winter

In late 2017 I was involved in opening a new TRP Truck & Trailer Parts store in Wendouree, Victoria.

Due to being in the industry I was able to diversify and setup as a critical breakdown support centre with avg stock inventory of 800k.

My daily duties would involve Inventory control, Staff management, Customer Service and safety advisor all in one.

It was a very challenging role in which I enjoyed the pressure of starting a all new venture which was greatly received as the figures showed there was definitely a demand and success on our departments work ethics.

• Supervised and performed human resource management functions for three subordinates.
• Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Used transport industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established team priorities, maintained schedules and monitored performance.
• Trained three personnel in TRP equipment maintenance and enforced participation in exercises focused on developing the team.
• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
• Recognized areas needing improvement and implemented programs, enhancing productivity and figures +30%pa.

Whilst my position at Kenworth Daf Melbourne I carried out counter sales, workshop and new truck sales thru out the dealership and regional areas until the transfer to the new opportunity at TRP.

Greatest Achievement would be in 2016 creating and running a charity truck show with $10,000 dollars going to Beyondblue.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Developed and delivered engaging sales presentations to convey product benefits.
• Identified client needs, built relationships and overcame objections to drive sales.
• Resolved issues that impacted sales and business outcomes.
• Retained excellent client satisfaction ratings through outstanding service delivery.

Starting at Brown & Hurley I began as a delivery driver / warehousing then moving into a spareparts career. During that time I had some great teachers which helped me to become the best i could be in the transport industry.

I covered the CQ area travelling and calling in on customers and catering to their needs as promptly as required.

• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Built business by hosting and attending events, launching special promotions and reaching out to local experts.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
• Fostered relationships with customers using account management skills to bolster future sales opportunities.
• Built strong rapport with clients by understanding needs and clearly explaining products.

My first job out of high school which helped me gain real world experience and which led me to pursue a rewarding career.

• Used steam cleaning equipment to remove dirt from engine and engine compartment.
• Completed vehicle inspections prior to service and after completion to assess damage.
• Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
• Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
• Shined vehicle windows and windshields to remove water spots.