Jefferson Palma de la Cruz
Sydney,Australia
Summary
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize several years of guest service experience to bring immediate value to the team. Friendly guest service professional bringing several years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Services Manager
Hawkesbury Marina River
Brooklyn, NSW
07.2023 - Current
- Provided assistance and support to approximately 70 customers on a daily basis.
- Maintained maximum levels of cleanliness and adhered to food handling safety regulations.
- Maintained a timely cleaning and organization routine for each unit after every service.
Speacilalist
Ministry of Tourism from Ecuador
Quito, Pichincha
03.2018 - 05.2023
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Training, licenses inspection, quality service award
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Housekeeping Floor Manager
Wynham Hotel
Quito, Pichincha
01.2020 - 01.2021
- Provided guidance to employees regarding job duties or other related topics as needed.
- Developed plans for maintenance projects such as carpet shampooing or painting walls.
- Managed budgeting activities related to housekeeping operations while striving for cost-efficiency.
Education
Leadership and management - Business Administration
Greystone College
Sydney, NSW09-2024
Hospitality And Tourism Management - Hospitality Administration And Management
University of The Americas
Quito08-2019
High School Diploma -
Vicente Leon
Latacunga08-2012
Some College (No Degree) - Cookery
Culinary Art School
QuitoSkills
- Customer service
- Attention to detail
- Food safety and hygiene
- Teamwork and collaboration
- Endurance and efficiency
- Multitasking
- Interpersonal skills
- Food safety knowledge
- Meeting planning
- Revenue management
- Facility Maintenance
- Property Management
- Task Delegation
Certification
- Police Check
- RSA
- White Card
- PWDL
- WWC
Languages
- Spanish (Native)
- English (Advanced)
References
References available upon request.
Timeline
Hospitality Services Manager
Hawkesbury Marina River
07.2023 - Current
Housekeeping Floor Manager
Wynham Hotel
01.2020 - 01.2021
Speacilalist
Ministry of Tourism from Ecuador
03.2018 - 05.2023
Leadership and management - Business Administration
Greystone College
Hospitality And Tourism Management - Hospitality Administration And Management
University of The Americas
High School Diploma -
Vicente Leon
Some College (No Degree) - Cookery
Culinary Art School
- Police Check
- RSA
- White Card
- PWDL
- WWC
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