Qingtao Pan

• Completed more than 10 durable assemblies and subassemblies with hand and power tools per day, including mesh cutting, collecting components, metal cutting, and assembling.
• Conducted quality assurance inspections on finished components and identified issues.
• Collected material and equipment required for assembling process to determine durability of structure.
• Assembled parts correctly according to specifications, reducing quality issues by more than 75%.
• Completed tasks on time to meet quality and safety standards for more than 90% of time.
• Documented all in-process and out-of-process assembly activities.

Responsibilities

• Installed, supported and maintained company software, websites, database, physical/virtual servers and other equipment.
• Assisted the local government with troubleshooting of computers, networks and other hardware and software equipments.
• Documented actions and procedures, troubleshooting steps, guidelines and web/database-server information.
• Diagnosed network problems involving a combination of hardware, software, power and communications issues.
• Provided day-to-day technical support to users over the phone, email, remote connection or on-site assistance.
• Documented reported faults and bugs for referral to development staff's use in iterative updates.
• Tested website and software within a tightly controlled test environment prior to release to production.
• Assisted developers to complete API debugging, on-site machine testing and demonstration.

Achievement

• Led on-site technical maintenance work of Jinan 12345 Hotline and Public Opinion Research project, solved users' technical problems and realized the project contract renewal. (Feb 2017 - July 2018)
• Independently designed large-screen visualization of BI reports for Jinan Hotline data and adopted by government. (June 2018)
• Completed the migration of Jinan OA and 12345 hotline projects (including domain control, switching services, web services, and databases) from physical servers to INSPUR cloud servers, while completing failover clusters configuration. (May 2018)
• Independently designed and completed the company's project deployment (including system installation, domain control, web service, database deployment), server management, maintenance in the Dezhou Economic Development District. (Nov 2015 - Feb 2016)
• Wrote the user manual and technical maintenance manual of Liaocheng office automation system project (Jan 2015) and Dezhou Economic Development District OA project (Feb 2016), updated the user manual of Jinan 12345 hotline project (Sep 2016) and compiled the technical maintenance manual (March 2017).