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Experienced digital marketing person with over 9 years of experience in advertising and media. Excellent reputation for resolving problems and improving customer satisfaction.
• Lead strategic development of existing client’s business and new business on both agencies and direct clients
• Drive and increase revenue by upselling existing clients and hunting new business
• Managing overall profitability for office
• Working with cross teams on performed world class service and work for clients
• Accountable on development and career progression on direct reports
• Working closely with media agencies (Group M, Starcom, Zenith, Carat, OMD); Got 3 new resellers onboard in 6 months
• Leading both Account Management Team & Operations Team (Total of 12 staffs) on providing world class service and problem solving skills to clients
• Develop strategies and lead Account Management team to hit and exceed company target (Overachieve company target by 150%)
• Develop best practices and lead Campaign Management team to build up efficiency (Increase productivity and performance by 150% on develop automation work)
• Drive revenue growth on existing key clients (i.e Wynn, IFC, Hang Seng, HK Landmark)
o 200% revenue growth on Hang Seng
o 70% revenue growth on Wynn
• Identify revenue opportunities and develop strategic plans to drive new businesses to client’s senior decision makers
• Work closely with cross teams ( technology, creative, engineers) to deliver on time and quality work for clients
• Lead a team as a team leader to mentor managers and executives on digital knowledge and professional account servicing skills
• Achieving team’s revenue and GP target (Continuously meet at least 90% of the target)
• Increase company’s product adaptation rate by upselling to existing and potential clients in Hong Kong/China/Taiwan
• Continually develop soft and hard skills and transfer know how to Account Managers and executives to help them further growth
• Key Account Management from media strategy, planning and buying (100% retention rate and 300% increase on annual spend)
• Responsible to develop on small to medium accounts to key accounts (Successfully turn 5 medium accounts into top 20 key accounts for the company)
• Handle all paid media channels and responsible for WIP on insights and optimization strategies to clients
Account Management
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