JEFFREY CRUZ
Store Manager
Katoomba
Summary
- I am a hardworking person who is highly motivated, trustworthy and versatile. I have exceptional interpersonal skills with team members. I will have a positive effect within my role and contribute to a positive and productive work environment. Other attributes include:
- Ability to work in a team.
- Excellent attention to detail.
- Ability to set goals and multitask.
- Ambitious.
- Reliable and able to meet deadlines.
- Fast learner.
- Self-motivated and Proactive.
- Friendly personality.
- Tactful.
- Punctual and flexible.
- Open minded attitude.
- Effective listening skills.
- Problem solving skills.
- Decision making ability.
- Work well under pressure.
- Clear communicator.
- Strategic Planner.
- Innovative thinking.
- Seeks challenges based on career development.
- Self-directed professional dedicated to the excellence in service and performance.
Overview
20
20
years of professional experience
Work History
Store Manager
Mycar Tyre&auto
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Beaurepaires
08.2021 - 05.2024
- Conduct sales and services in a friendly, professional ‘can do’ manner and in accordance with our Customer Service Guarantee.
- Resolve customer complaints in a professional and courteous manner and in accordance with company policy and training.
- Coach and adhere to the Beaurepaires Way, working closely with the Operational Excellence Specialist to identify areas of operational improvement.
- Adhere to company pricing and selling policies and processes at all times.
- Ensure store sales are at or above budget levels or any special target levels and, if not, take corrective action.
- Implement a business plan aimed at achieving revenue and market share.
- Supervision and training of support staff.
- Perform and undertake tyre fitting and wheel alignments when necessary.
- Establish and enforce security procedures to safeguard the premises after hours and to limit access to authorised individuals.
- Carry out banking weekly.
- Communicate, collaborate and support the Sales Representative – Beaurepaires (SR-B) in obtaining and maintaining account business
- Undertake regular checks and adjustments to remedy discrepancies between physical and computer counts after advising Operations Leader of stock errors.
- Create planning schedules that link staffing levels to anticipated work volumes including annual leave.
- Recruit associate in accordance with our company policy.
- Appraise associates annually
- Conduct regular weekly meeting to convey information, discuss store safety.
Customer Service Assistant
Centennial Park Cycles Pty Ltd
08.2017 - 07.2021
- Assist in the daily operation and development of the Bicycle Hire Business.
- Customer relations in the hire and sales duties, including bicycles and accessories.
- Assembly and servicing of Hire Bicycles.
- Maintenance of the hire fleet, consisting of bicycles and pedal cars.
- Maintain hire fleet maintenance records.
- Ordering of parts and accessories for business.
- Customer liaison- telephone, emails etc.
- Active participation of the companies business ventures.
- Supervision and training of support staff.
Customer Service Coordinator
Nick Scali Furniture
09.2016 - 07.2017
- Answering enquiries from customers and internal staff regarding after-delivery issues
- Trouble shoot, problem solve and offer the best possible solution to customer queries
- Coordinate and manage customer service jobs for Service Technicians and provide administrative support
- Assist both dispatch and service departments if and when required as directed by the National Service Manager
Customer Service Agent
SERCO
12.2015 - 07.2016
- Manage and log all the customer calls and e-mails
- Handle dissatisfied customers in a polite and professional fashion
- Track and follow-up all customer requests in a timely manner
- Set up new customer accounts
- Maintain broad knowledge of company products and services
- Greet, address and thank customers during the business transaction
Branch In Charge / Service Advisor
Division: Tyreplus - Michelin Tires | Central Trading Company Al Rostamani Group - Al Garhoud DUBAI
01.2012 - 07.2015
- Manage 4 staff in the branch
- In charge of promoting service contracts, explaining warranty coverage and up selling to customers.
- Responsible in receiving clients, understanding their needs & wants and suggest the best possible solution.
- In charge of monitoring store inventory and verifying allocation of items in job card.
- Promptly address customer complaints and offer solution to resolve the issue.
Customer Service / Order-Entry Representative
Emerson Electric (Asia) Ltd. ROHQ - Philippines
05.2009 - 10.2011
- Company Overview: Category: Instrument and valve services (Oil & Gas Industry Support)
- Responsible in filing trouble tickets with system errors.
- Responsible for the data order entry from field service request to billing the job order.
- Track & validate order information using spreadsheets & update it in a timely manner.
Customer Service / Order-Entry Representative
SYKES ASIA
09.2007 - 04.2009
- Company Overview: Category: Instrument and valve services (Oil & Gas Industry Support)
- Responsible in filing trouble tickets with system errors.
- Responsible for the data order entry from field service request to billing the job order.
- Track & validate order information using spreadsheets & update it in a timely manner.
Customer Service / Order-Entry Representative
SYKES ASIA
04.2005 - 04.2007
- Company Overview: Category: Home and Mobile Internet Services
- Makes outbound calls particularly when filing trouble tickets on system errors.
- Calls & coordinates to different departments such as 911, Translations & Helpdesk regarding order resolutions.
- Tracks & validates order information by using spreadsheets & updates it in a timely manner.
Education
Bachelor of Science - Computer Science
Centro Escolar University
Manila, Philippines 04.2001 -
Skills
Customer relation skills
Excellent customer service
Ability to adapt to changing situations
Decisive and able to execute plans effectively and rapidly
Ability to build good working relationships with both clients and customers
Always strive to achieve desired outcome at a high standard
Customer service management
Store merchandising
Team development
Retail inventory management
Store operations
Shift scheduling
Problem-solving
Operations management
Staff management
Friendly and positive
Cash management
Store displays
POS systems
Store opening and closing
Customer service
Training
- Michelin Discover Passenger Car April 22-24, 2013 (Dubai, UAE)
- Michelin SOP Training | June 10-14, 2012 (Dubai, UAE)
- Story Telling Workshop | December 3 – 4, 2007 (Philippines)
- Personality Development and Communication Skills | January 14, 2003 (Philippines)
- Introduction to Linux | August 28, 2002 (Philippines)
- Basic PC Assembly | November 29, 2001 (Philippines)
Timeline
Store Manager
Mycar Tyre&auto
05.2024 - Current
Store Manager
Beaurepaires
08.2021 - 05.2024
Customer Service Assistant
Centennial Park Cycles Pty Ltd
08.2017 - 07.2021
Customer Service Coordinator
Nick Scali Furniture
09.2016 - 07.2017
Customer Service Agent
SERCO
12.2015 - 07.2016
Branch In Charge / Service Advisor
Division: Tyreplus - Michelin Tires | Central Trading Company Al Rostamani Group - Al Garhoud DUBAI
01.2012 - 07.2015
Customer Service / Order-Entry Representative
Emerson Electric (Asia) Ltd. ROHQ - Philippines
05.2009 - 10.2011
Customer Service / Order-Entry Representative
SYKES ASIA
09.2007 - 04.2009
Customer Service / Order-Entry Representative
SYKES ASIA
04.2005 - 04.2007
Bachelor of Science - Computer Science
Centro Escolar University
04.2001 -