Summary
Overview
Work History
Education
Skills
Training
Timeline
AdministrativeAssistant

JEFFREY CRUZ

Store Manager
Katoomba

Summary

  • I am a hardworking person who is highly motivated, trustworthy and versatile. I have exceptional interpersonal skills with team members. I will have a positive effect within my role and contribute to a positive and productive work environment. Other attributes include:
  • Ability to work in a team.
  • Excellent attention to detail.
  • Ability to set goals and multitask.
  • Ambitious.
  • Reliable and able to meet deadlines.
  • Fast learner.
  • Self-motivated and Proactive.
  • Friendly personality.
  • Tactful.
  • Punctual and flexible.
  • Open minded attitude.
  • Effective listening skills.
  • Problem solving skills.
  • Decision making ability.
  • Work well under pressure.
  • Clear communicator.
  • Strategic Planner.
  • Innovative thinking.
  • Seeks challenges based on career development.
  • Self-directed professional dedicated to the excellence in service and performance.

Overview

20
20
years of professional experience

Work History

Store Manager

Mycar Tyre&auto
05.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Store Manager

Beaurepaires
08.2021 - 05.2024
  • Conduct sales and services in a friendly, professional ‘can do’ manner and in accordance with our Customer Service Guarantee.
  • Resolve customer complaints in a professional and courteous manner and in accordance with company policy and training.
  • Coach and adhere to the Beaurepaires Way, working closely with the Operational Excellence Specialist to identify areas of operational improvement.
  • Adhere to company pricing and selling policies and processes at all times.
  • Ensure store sales are at or above budget levels or any special target levels and, if not, take corrective action.
  • Implement a business plan aimed at achieving revenue and market share.
  • Supervision and training of support staff.
  • Perform and undertake tyre fitting and wheel alignments when necessary.
  • Establish and enforce security procedures to safeguard the premises after hours and to limit access to authorised individuals.
  • Carry out banking weekly.
  • Communicate, collaborate and support the Sales Representative – Beaurepaires (SR-B) in obtaining and maintaining account business
  • Undertake regular checks and adjustments to remedy discrepancies between physical and computer counts after advising Operations Leader of stock errors.
  • Create planning schedules that link staffing levels to anticipated work volumes including annual leave.
  • Recruit associate in accordance with our company policy.
  • Appraise associates annually
  • Conduct regular weekly meeting to convey information, discuss store safety.

Customer Service Assistant

Centennial Park Cycles Pty Ltd
08.2017 - 07.2021
  • Assist in the daily operation and development of the Bicycle Hire Business.
  • Customer relations in the hire and sales duties, including bicycles and accessories.
  • Assembly and servicing of Hire Bicycles.
  • Maintenance of the hire fleet, consisting of bicycles and pedal cars.
  • Maintain hire fleet maintenance records.
  • Ordering of parts and accessories for business.
  • Customer liaison- telephone, emails etc.
  • Active participation of the companies business ventures.
  • Supervision and training of support staff.

Customer Service Coordinator

Nick Scali Furniture
09.2016 - 07.2017
  • Answering enquiries from customers and internal staff regarding after-delivery issues
  • Trouble shoot, problem solve and offer the best possible solution to customer queries
  • Coordinate and manage customer service jobs for Service Technicians and provide administrative support
  • Assist both dispatch and service departments if and when required as directed by the National Service Manager

Customer Service Agent

SERCO
12.2015 - 07.2016
  • Manage and log all the customer calls and e-mails
  • Handle dissatisfied customers in a polite and professional fashion
  • Track and follow-up all customer requests in a timely manner
  • Set up new customer accounts
  • Maintain broad knowledge of company products and services
  • Greet, address and thank customers during the business transaction

Branch In Charge / Service Advisor

Division: Tyreplus - Michelin Tires | Central Trading Company Al Rostamani Group - Al Garhoud DUBAI
01.2012 - 07.2015
  • Manage 4 staff in the branch
  • In charge of promoting service contracts, explaining warranty coverage and up selling to customers.
  • Responsible in receiving clients, understanding their needs & wants and suggest the best possible solution.
  • In charge of monitoring store inventory and verifying allocation of items in job card.
  • Promptly address customer complaints and offer solution to resolve the issue.

Customer Service / Order-Entry Representative

Emerson Electric (Asia) Ltd. ROHQ - Philippines
05.2009 - 10.2011
  • Company Overview: Category: Instrument and valve services (Oil & Gas Industry Support)
  • Responsible in filing trouble tickets with system errors.
  • Responsible for the data order entry from field service request to billing the job order.
  • Track & validate order information using spreadsheets & update it in a timely manner.

Customer Service / Order-Entry Representative

SYKES ASIA
09.2007 - 04.2009
  • Company Overview: Category: Instrument and valve services (Oil & Gas Industry Support)
  • Responsible in filing trouble tickets with system errors.
  • Responsible for the data order entry from field service request to billing the job order.
  • Track & validate order information using spreadsheets & update it in a timely manner.

Customer Service / Order-Entry Representative

SYKES ASIA
04.2005 - 04.2007
  • Company Overview: Category: Home and Mobile Internet Services
  • Makes outbound calls particularly when filing trouble tickets on system errors.
  • Calls & coordinates to different departments such as 911, Translations & Helpdesk regarding order resolutions.
  • Tracks & validates order information by using spreadsheets & updates it in a timely manner.

Education

Bachelor of Science - Computer Science

Centro Escolar University
Manila, Philippines
04.2001 -

Skills

Customer relation skills

Training

  • Michelin Discover Passenger Car April 22-24, 2013 (Dubai, UAE)
  • Michelin SOP Training | June 10-14, 2012 (Dubai, UAE)
  • Story Telling Workshop | December 3 – 4, 2007 (Philippines)
  • Personality Development and Communication Skills | January 14, 2003 (Philippines)
  • Introduction to Linux | August 28, 2002 (Philippines)
  • Basic PC Assembly | November 29, 2001 (Philippines)

Timeline

Store Manager

Mycar Tyre&auto
05.2024 - Current

Store Manager

Beaurepaires
08.2021 - 05.2024

Customer Service Assistant

Centennial Park Cycles Pty Ltd
08.2017 - 07.2021

Customer Service Coordinator

Nick Scali Furniture
09.2016 - 07.2017

Customer Service Agent

SERCO
12.2015 - 07.2016

Branch In Charge / Service Advisor

Division: Tyreplus - Michelin Tires | Central Trading Company Al Rostamani Group - Al Garhoud DUBAI
01.2012 - 07.2015

Customer Service / Order-Entry Representative

Emerson Electric (Asia) Ltd. ROHQ - Philippines
05.2009 - 10.2011

Customer Service / Order-Entry Representative

SYKES ASIA
09.2007 - 04.2009

Customer Service / Order-Entry Representative

SYKES ASIA
04.2005 - 04.2007

Bachelor of Science - Computer Science

Centro Escolar University
04.2001 -
JEFFREY CRUZStore Manager