JEFFREY CRUZ
Store Manager
Katoomba
Summary
- I am a hardworking person who is highly motivated, trustworthy and versatile. I have exceptional interpersonal skills with team members. I will have a positive effect within my role and contribute to a positive and productive work environment. Other attributes include:
- Ability to work in a team.
- Excellent attention to detail.
- Ability to set goals and multitask.
- Ambitious.
- Reliable and able to meet deadlines.
- Fast learner.
- Self-motivated and Proactive.
- Friendly personality.
- Tactful.
- Punctual and flexible.
- Open minded attitude.
- Effective listening skills.
- Problem solving skills.
- Decision making ability.
- Work well under pressure.
- Clear communicator.
- Strategic Planner.
- Innovative thinking.
- Seeks challenges based on career development.
- Self-directed professional dedicated to the excellence in service and performance.
Overview
20
20
years of professional experience
Work History
Store Manager
Mycar Tyre&auto
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Beaurepaires
08.2021 - 05.2024
- Conduct sales and services in a friendly, professional ‘can do’ manner and in accordance with our Customer Service Guarantee.
- Resolve customer complaints in a professional and courteous manner and in accordance with company policy and training.
- Coach and adhere to the Beaurepaires Way, working closely with the Operational Excellence Specialist to identify areas of operational improvement.
- Adhere to company pricing and selling policies and processes at all times.
- Ensure store sales are at or above budget levels or any special target levels and, if not, take corrective action.
- Implement a business plan aimed at achieving revenue and market share.
- Supervision and training of support staff.
- Perform and undertake tyre fitting and wheel alignments when necessary.
- Establish and enforce security procedures to safeguard the premises after hours and to limit access to authorised individuals.
- Carry out banking weekly.
- Communicate, collaborate and support the Sales Representative – Beaurepaires (SR-B) in obtaining and maintaining account business
- Undertake regular checks and adjustments to remedy discrepancies between physical and computer counts after advising Operations Leader of stock errors.
- Create planning schedules that link staffing levels to anticipated work volumes including annual leave.
- Recruit associate in accordance with our company policy.
- Appraise associates annually
- Conduct regular weekly meeting to convey information, discuss store safety.
Customer Service Assistant
Centennial Park Cycles Pty Ltd
08.2017 - 07.2021
- Assist in the daily operation and development of the Bicycle Hire Business.
- Customer relations in the hire and sales duties, including bicycles and accessories.
- Assembly and servicing of Hire Bicycles.
- Maintenance of the hire fleet, consisting of bicycles and pedal cars.
- Maintain hire fleet maintenance records.
- Ordering of parts and accessories for business.
- Customer liaison- telephone, emails etc.
- Active participation of the companies business ventures.
- Supervision and training of support staff.
Customer Service Coordinator
Nick Scali Furniture
09.2016 - 07.2017
- Answering enquiries from customers and internal staff regarding after-delivery issues
- Trouble shoot, problem solve and offer the best possible solution to customer queries
- Coordinate and manage customer service jobs for Service Technicians and provide administrative support
- Assist both dispatch and service departments if and when required as directed by the National Service Manager
Customer Service Agent
SERCO
12.2015 - 07.2016
- Manage and log all the customer calls and e-mails
- Handle dissatisfied customers in a polite and professional fashion
- Track and follow-up all customer requests in a timely manner
- Set up new customer accounts
- Maintain broad knowledge of company products and services
- Greet, address and thank customers during the business transaction
Branch In Charge / Service Advisor
Division: Tyreplus - Michelin Tires | Central Trading Company Al Rostamani Group - Al Garhoud DUBAI
01.2012 - 07.2015
- Manage 4 staff in the branch
- In charge of promoting service contracts, explaining warranty coverage and up selling to customers.
- Responsible in receiving clients, understanding their needs & wants and suggest the best possible solution.
- In charge of monitoring store inventory and verifying allocation of items in job card.
- Promptly address customer complaints and offer solution to resolve the issue.
Customer Service / Order-Entry Representative
Emerson Electric (Asia) Ltd. ROHQ - Philippines
05.2009 - 10.2011
- Company Overview: Category: Instrument and valve services (Oil & Gas Industry Support)
- Responsible in filing trouble tickets with system errors.
- Responsible for the data order entry from field service request to billing the job order.
- Track & validate order information using spreadsheets & update it in a timely manner.
Customer Service / Order-Entry Representative
SYKES ASIA
09.2007 - 04.2009
- Company Overview: Category: Instrument and valve services (Oil & Gas Industry Support)
- Responsible in filing trouble tickets with system errors.
- Responsible for the data order entry from field service request to billing the job order.
- Track & validate order information using spreadsheets & update it in a timely manner.
Customer Service / Order-Entry Representative
SYKES ASIA
04.2005 - 04.2007
- Company Overview: Category: Home and Mobile Internet Services
- Makes outbound calls particularly when filing trouble tickets on system errors.
- Calls & coordinates to different departments such as 911, Translations & Helpdesk regarding order resolutions.
- Tracks & validates order information by using spreadsheets & updates it in a timely manner.
Education
Bachelor of Science - Computer Science
Centro Escolar University
Manila, Philippines 04.2001 -
Skills
Customer relation skills
Training
- Michelin Discover Passenger Car April 22-24, 2013 (Dubai, UAE)
- Michelin SOP Training | June 10-14, 2012 (Dubai, UAE)
- Story Telling Workshop | December 3 – 4, 2007 (Philippines)
- Personality Development and Communication Skills | January 14, 2003 (Philippines)
- Introduction to Linux | August 28, 2002 (Philippines)
- Basic PC Assembly | November 29, 2001 (Philippines)
Timeline
Store Manager
Mycar Tyre&auto
05.2024 - Current
Store Manager
Beaurepaires
08.2021 - 05.2024
Customer Service Assistant
Centennial Park Cycles Pty Ltd
08.2017 - 07.2021
Customer Service Coordinator
Nick Scali Furniture
09.2016 - 07.2017
Customer Service Agent
SERCO
12.2015 - 07.2016
Branch In Charge / Service Advisor
Division: Tyreplus - Michelin Tires | Central Trading Company Al Rostamani Group - Al Garhoud DUBAI
01.2012 - 07.2015
Customer Service / Order-Entry Representative
Emerson Electric (Asia) Ltd. ROHQ - Philippines
05.2009 - 10.2011
Customer Service / Order-Entry Representative
SYKES ASIA
09.2007 - 04.2009
Customer Service / Order-Entry Representative
SYKES ASIA
04.2005 - 04.2007
Bachelor of Science - Computer Science
Centro Escolar University
04.2001 -
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