Jeffrey HAWKINS

• Maintaining service during meal times, recreation periods, and other daily activities to ensure needs are met.
• Facilitating safe transportation of inmates between facilities or during off-site appointments, minimizing potential risks during transit.
• Collaborating with medical staff to address inmate health concerns promptly, ensuring appropriate care is received as needed.
• Following instructions and procedures to complete assigned tasks whilst adhering to strict policies, procedures and legislation.
• Conduct routine and emergency head counts.
• Loading, unloading, and moving material to and from storage and production areas.
• Maintaining work areas by cleaning and organising for maximum productivity and safety.
• Provide support to fellow staff in crisis situations, leading to successful conflict/incident resolution and improved teamwork.
• Conducting inventory counts and stocking of merchandise.
• Conduct routine inspections of equipment, ensuring timely maintenance or replacement when necessary for optimal functionality and safety at all times.
• Receive and account for personal possessions.
• Prepare, process and maintain forms, reports, logs, records, and activity journals.
• Enforce rules and regulations to maintain order.
• Promote a respectful environment through fair treatment of all inmates and staff regardless of background.

• Customer service point of call.
• Exclusion of people for disruptive, offensive and threatening language/behaviour.
• The management of people experiencing a mental health crisis or drug induced psychosis.
• Responding to various emergencies that require quick thinking under stressful circumstances and short timeframes such as regularly conducting evacuation procedures.
• Directing motorised traffic and enforcing infringements.
• Landing and escort procedures for emergency helicopter transports.
• Act quickly during emergency situations to mitigate damage and injury.
• Prevent unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintain a safe environment for employees and visitors through continuous risk assessment and appropriate action.

During this period I took advantage of my financial situation from the sale of my business to pursue personal goals in my life.

Obtained qualification to become a licenced carpenter and completed numerous projects to develop property I own.

Achieved a number one ranking in Jiu-jitsu for Queensland, New South Wales, Victoria, Australia and Pan Pacific numerous times in several divisions and weight classes. I also achieved two top 10 world rankings. I coached my own team of athletes to help them to achieve their personal goals of winning State, National, Pan Pacific and World titles.

My favourite part of this time was my ability to work from home and significantly engage in the lives and education of my 4 daughters.

This period demonstrates my strong work ethic and ability to motivate myself whilst working autonomously. I utilised my skills and experience in leading and mentoring small teams of athletes to achieve exceptional outcomes. It also demonstrates my commitment to personal health and fitness that is essential in a role requiring physical exertion.

In 2015 I had the opportunity to purchase a failed business. It was a childrens' playcentre and 110 seat restaurant that was open 7 days per week. My success in this role showcases the knowledge and skills I have to be an exceptional passenger services supervisor.

Leadership and Mentoring:

• Led a team of 23 staff members, implementing strategies that increased efficiency and team cohesion, resulting in a boost to customer satisfaction. Ensured high customer service standards were consistently met, contributing to an 800% increase in new and repeat customers.
• Regularly monitored and provided feedback to staff fostering a collaborative environment and promoting career growth with 3 team members advancing to managerial roles under my guidance.
• Demonstrated substantial skills in the management of personnel by overseeing recruitment, training and performance evaluations.

Skill in providing a high standard of customer service

• Ensured high customer service standards were consistently met, contributing to a 800% increase in revenue.
• Developed a loyalty program that increased repeat business by 30% within six months.

Strong work ethic:

• Consistently demonstrated a strong work ethic by working extended hours during periods of increased work load and staff shortages, ensuring all customer needs were met and operational targets were exceeded. I worked a standard 70 hour week with this increasing to 110 hours during busy periods.
• Took the initiative to improve operational process, showcasing my commitment to business growth and willingness to go the extra mile for the team and customers alike.

Conflict management

• Successfully managed conflicts between staff members by implementing mediation strategies and holding regular team-building sessions, leading to a more harmonious work environment. Showcased substantial interpersonal skills in diffusing tensions and fostering positive interactions.
• Handled customer complaints with professionalism, resolving issues promptly and effectively, which improved the overall customer experience and retention rates. Utilised strong problem-solving and decision-making skills to address conflicts objectively.

Thriving under pressure and responding to the unexpected

• Quickly reorganising staff roles and responsibilities during unexpected busy periods, maintaining high levels of service quality without compromising on standards. Displayed substantial skills in managing stressful situations and ensuring smooth operations.
• Demonstrated the ability to think on my feet by developing contingency plans for various scenarios, ensuring business continuity during unexpected challenges such as equipment failures or staff shortages. Consistently displayed exceptional problem-solving and decision-making capabilities.

Written and Verbal Communication Skills

• Demonstrated substantial interpersonal and communication skills in facilitating team coordination and customer satisfaction.
• Utilised strong written communication skills to draft comprehensive staff manuals and training guides, which streamlined onboarding processes and reduced training times. Communicated effectively with team members to ensure clear understanding and execution of tasks.
• Employed effective verbal communication skills in daily briefings and customer interactions, ensuring clarity, understanding, and a positive atmosphere.

Computer skills

• Demonstrated substantial skills in adopting and utilising technology to improve business performance.
• Leveraged computer skills to implement a new point-of-sale system which improved transaction efficiency and provided valuable business insights through detailed reporting.
• Managed various software tools to enhance operational efficiency and support data driven decision making

• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
• Answered emergency calls for help from citizens and business owners.
• Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
• Secured crime scenes, gathered evidence, and questioned witnesses.
• Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
• Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
• Testified effectively in court, contributing to successful prosecutions of offenders.
• Enforced traffic laws diligently, promoting road safety and reducing accident rates.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
• Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
• Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
• Conducted preliminary investigations at scenes of major crimes.
• Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
• Apprehended offenders and conducted interviews and interrogations.
• Enforced traffic laws and ordinances through visual observation and radar speed detection.
• Mentored junior officers on the importance of ethical behaviour, accountability, and professionalism in their role as public servants.
• Developed strong cooperative relationships with coworkers and managers.