Jeffrey Ingersole
Brisbane,QLD
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Supercheap Auto
03.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Crew Member Cook
Mcdonalds
03.2016 - 01.2019
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Collaborated with team members to provide seamless customer service during peak hours.
- Contributed to overall team success by proactively seeking opportunities for improvement and offering assistance to colleagues when needed.
- Enhanced overall dining experience by consistently delivering high-quality dishes prepared in adherence to strict recipe guidelines.
Education
High School Diploma -
Whites Hill State College
Camp Hill, QLD12.2018
Skills
- Inventory Control
- Time Management
- Store Opening and Closing
- Customer Service Management
- Store operations
- Stock management
- Team Management
- POS Systems
- POS systems operations
- Hiring and Training
- Staff Management
- Upselling and Cross Selling
- Pricing and Markdowns
- Loss Prevention
- Sales expertise
- Sales Techniques
- Sales Growth
- Issue Resolution
- Stock Rotations
- Order Management
- Inventory counting
- Sales Strategies
- Strategic Merchandising
- Records Management
- Records Maintenance
- Database Management
- Marketing and Promotions
- Team Leadership
- Sales Tracking
- Inventory Tracking and Management
- KPI Tracking
- Hiring and Onboarding
Timeline
Assistant Store Manager
Supercheap Auto
03.2019 - Current
Crew Member Cook
Mcdonalds
03.2016 - 01.2019
High School Diploma -
Whites Hill State College
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