Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey Lum

Marsfield,NSW

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with trade projects and workflow optimisation. Eager to bring knowledge to support business and customer needs. Highly experienced forklift operator in well established fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Hardworking and passionate job seeker with detail-oriented strong organisational skills to secure position. Ready to help team achieve business goals.

Overview

21
21
years of professional experience

Work History

Team Member

Bunnings Warehouse
07.2013 - 06.2023
  • Kept work areas clean, organised and safe to promote and team safety.
  • Contributed to team success by completing tasks quickly and safely.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to cover during work break absences and busy periods.
  • Worked different sub-departments to provide optimal coverage and meet best customer service goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of packaging in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimised customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected cut shop area to verify proper equipment operation.
  • Collected, arranged, and input information into database system.
  • Cultivated positive relationships with vendors to deliver timely and quantity supply of services and materials.

Manager on Duty

World Auto Parts
06.2012 - 05.2013
  • Responded to customer enquires and sales by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Maintained clean and well-organised production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Achieved results by working with staff to meet established targets.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Maintained positive customer relations by addressing parts availability head-on and implementing successful supply actions.
  • Identified and communicated customer needs to supply chain capacity and quality assurance.

Auto Parts Manager

Prestige Motorsport (Aust) P/l
11.2005 - 06.2012
  • Ordered parts for customers, repair shops, and service departments for use in high performance grey imports.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Located new suppliers with better costs per unit and set up favourable terms and pricing structures to reduce company expenses.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Ordered parts for customers, repair shops and service department for use in automotive and workshops.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and fitting issues.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Sales Assistant

Just Jap Auto Imports
02.2003 - 10.2004
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.

Assistant Store Manager

Nippon Sydney International Pty Ltd
03.2002 - 02.2003
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new and used auto parts.
  • Walked through warehouse areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Education

Bachelor of Landscape Architecture -

University of Canberra
Canberra, ACT

Certificate Engineering Drafting

TAFE
Sydney Institute Of Technology

Skills

  • Forklift & EWP Operator
  • Timber & Fixings Expertise
  • Customer Order Fulfilment
  • Safe Work Practices
  • Hazardous Chemicals Handling
  • Automotive Parts Interpreter
  • SDA Union Delegate

Timeline

Team Member

Bunnings Warehouse
07.2013 - 06.2023

Manager on Duty

World Auto Parts
06.2012 - 05.2013

Auto Parts Manager

Prestige Motorsport (Aust) P/l
11.2005 - 06.2012

Sales Assistant

Just Jap Auto Imports
02.2003 - 10.2004

Assistant Store Manager

Nippon Sydney International Pty Ltd
03.2002 - 02.2003

Bachelor of Landscape Architecture -

University of Canberra

Certificate Engineering Drafting

TAFE

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Jeffrey Lum