Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Timeline

Jeffrey Miles

Booragoon,WA

Summary

I am a very dynamic hard working person whom I believe would be an asset to your organisation.

I believe that my experience in both dealing with diverse pockets of the community and running a successful small Business would put me in good steed to be an achiever in the ATO.

I have good interpersonal skills and fully understand the importance of working within a team and have always fostered this skill in any position I have ever held in my working career.

My exposure to Small Business would, I belive, be an asset to your organisation and I have had good exposure to Superannuation both as an Employer and an Employee , lately moving to better understanding options available as people move from a working environment to navigating retirement.

I am currently the Secretary of a Strata Council and am involved in the set up and day to day decision making associated with a building containing 124 Apartments.

Overview

years of professional experience

Work History

TAB Manager

Osborne Park Hotel

12.2023 - Current

Managed daily operations of a large TAB outlet to ensure efficient service delivery and customer satisfaction.
Supervised staff performance, providing training and support to enhance team productivity.
Developed schedules to optimize workforce utilization and operational efficiency.
Daily contact with a diversified section of the Public
I have always worked towards fostering a positive work environment through effective communication and conflict resolution strategies.
Achieved Principal's KPI's by developing and executing strategic plans and performance metrics.
Mentored junior team members for career advancement..

TAB Small Business Owner

Self Employed

09.2008 - 12.2023

Performed the same role as I currently do at the Osborne Park Hotel.

This TAB Agency was owned in partnership and I had 3 staff working there.

I was responsible for all aspects of running the Business and ensuring all taxation and Superannuation requirements for the employees were adhered to.

Education

No Degree - Telephone Technicians Certificate

Polytechnic New Zealand

Wellington New Zea;land

03-1980

Skills

Customer service

I pride myself on providing a very high level of Customer Service

I am always prepared to go "that extra mile" to ensure a satisfactory outcome to any customer I come in contact with

Team leadership

A very necessary skill when running your own Small Business I have always held the opinion that people in positions of responsibility should lead by example

Time management

Time management is critical to ensure that tasks are completed in a timely manner and meets the needs of our customers

Decision-making

I pride myself on my ability to analyse situations and problems and to bring them to clear conclusions This was the backbone of running my own Business for 15 years

Accomplishments

I grew my TAB Business in the online environment when there was a significant downturn in Retail exposure .

I maintained my same staff for the 15 years I operated the TAB Business, this was largely due to understanding their needs and working closely with them through any issues that were presented during their employment

I was President of the TAB Agents Association in WA ensuring the needs of our 70 Agency network was well represented to Racing and Wagering WA. I held this role for 7 years an elected post I sought reelection for annually.

I have been involved in National TAB conferences around Australia as President of our Association and understand fully the value of Networking.