Jeffrey Miles
Booragoon,WA
Summary
I am a very dynamic hard working person whom I believe would be an asset to your organisation.
I believe that my experience in both dealing with diverse pockets of the community and running a successful small Business would put me in good steed to be an achiever in the ATO.
I have good interpersonal skills and fully understand the importance of working within a team and have always fostered this skill in any position I have ever held in my working career.
My exposure to Small Business would, I belive, be an asset to your organisation and I have had good exposure to Superannuation both as an Employer and an Employee , lately moving to better understanding options available as people move from a working environment to navigating retirement.
I am currently the Secretary of a Strata Council and am involved in the set up and day to day decision making associated with a building containing 124 Apartments.
Overview
17
17
years of professional experience
Work History
TAB Manager
Osborne Park Hotel
12.2023 - Current
- Managed daily operations of a large TAB outlet to ensure efficient service delivery and customer satisfaction.
- Supervised staff performance, providing training and support to enhance team productivity.
- Developed schedules to optimize workforce utilization and operational efficiency.
- Daily contact with a diversified section of the Public
- I have always worked towards fostering a positive work environment through effective communication and conflict resolution strategies.
- Achieved Principal's KPI's by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement..
TAB Small Business Owner
Self Employed
09.2008 - 12.2023
Performed the same role as I currently do at the Osborne Park Hotel.
This TAB Agency was owned in partnership and I had 3 staff working there.
I was responsible for all aspects of running the Business and ensuring all taxation and Superannuation requirements for the employees were adhered to.
Education
No Degree - Telephone Technicians Certificate
Polytechnic New Zealand
Wellington New Zea;land03-1980
Skills
- Customer service
- Team leadership
I pride myself on providing a very high level of Customer Service
I am always prepared to go "that extra mile" to ensure a satisfactory outcome to any customer I come in contact with
A very necessary skill when running your own Small Business I have always held the opinion that people in positions of responsibility should lead by example
- Time management
- Decision-making
Time management is critical to ensure that tasks are completed in a timely manner and meets the needs of our customers
I pride myself on my ability to analyse situations and problems and to bring them to clear conclusions This was the backbone of running my own Business for 15 years
Accomplishments
I grew my TAB Business in the online environment when there was a significant downturn in Retail exposure .
I maintained my same staff for the 15 years I operated the TAB Business, this was largely due to understanding their needs and working closely with them through any issues that were presented during their employment
I was President of the TAB Agents Association in WA ensuring the needs of our 70 Agency network was well represented to Racing and Wagering WA. I held this role for 7 years an elected post I sought reelection for annually.
I have been involved in National TAB conferences around Australia as President of our Association and understand fully the value of Networking.
Languages
English
Timeline
TAB Manager
Osborne Park Hotel
12.2023 - Current
TAB Small Business Owner
Self Employed
09.2008 - 12.2023
No Degree - Telephone Technicians Certificate
Polytechnic New Zealand