Jeffrey Tzouvelis
Melbourne,Victoria
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Supercheap Auto
Melbourne, VIC
01.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Assistant Restaurant Manager
Grill'd
Melbourne, VIC
08.2021 - 11.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Store Manager
Sportsmart
Melbourne, VIC
03.2021 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Shift Supervisor
McDonald's
Melbourne, VIC
09.2017 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Delivery and Ordering Manager; 3 years: Processes the order for the entire store every Tuesday and
Friday for 3 years, the ability to maintain and order the correct amount of stock each week, whilst also
placing all stock into its right place and rotating to maximize lifespan.
Education
High School Diploma -
St Josephs College
Ferntree Gully, VIC09.2016
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Staff Supervision
- Store operations
- Team Management
- Stock management
- POS Systems
- POS systems operations
- Hiring and Training
- Staff Management
- Work Planning and Prioritization
- Goals and performance
- Loss Prevention
- Sales expertise
- Sales Techniques
- Shift Scheduling
- Strategic Merchandising
- Inventory counting
- Stock Rotations
- Business Development
- Incident Reports
- Vendor Management
Timeline
Assistant Store Manager
Supercheap Auto
01.2023 - Current
Assistant Restaurant Manager
Grill'd
08.2021 - 11.2022
Store Manager
Sportsmart
03.2021 - 08.2022
Shift Supervisor
McDonald's
09.2017 - 03.2021
High School Diploma -
St Josephs College