Jeffrey Peter Baker
Sydney,NSW
Summary
Using interpersonal and customer focused skills to offer exceptional customer service and to work in a team environment.
Highly motivated
Safety focused
Overview
43
43
years of professional experience
1
1
Certification
Work History
Flight Training Co-Ordination
QantasLink
03.2013 - Current
- Self-motivated
- Proven ability to learn quickly and adapt to new situations.
- Worked well in all team settings, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with and strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Crew Rostering and Suppliers Co-Ordinator
QantasLink
10.2000 - 03.2013
- Skilled at working collaboratively
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Providing support and guidance to other team members
- Provided training outcomes in line with company policy, safely and efficiently.
Crewing Officer
QantasLink
10.1998 - 10.2000
- Worked well with the team to achieve outcomes safely and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Manager Operations and Crewing Support
Ansett Airlines
03.1981 - 10.1998
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Customer focused with both internal and external customers
Education
Bespoke Course in Business Administration - Business Administration
UTS
Sydney, NSW2010
Skills
- Flight Training Coordinator Planning and delivering training events
- Civil Celebrant working with couples to plan and conduct wedding ceremonies
- First Aid qualified
- Justice of the Peace
Certification
- Appointed by the Australian Governor General's department in 2018 as a qualified Marriage/Civil Celebrant
- Attained St John's first Aid certificate in 2023
Timeline
Flight Training Co-Ordination
QantasLink
03.2013 - Current
Crew Rostering and Suppliers Co-Ordinator
QantasLink
10.2000 - 03.2013
Crewing Officer
QantasLink
10.1998 - 10.2000
Manager Operations and Crewing Support
Ansett Airlines
03.1981 - 10.1998
Bespoke Course in Business Administration - Business Administration
UTS