JEGAM RIJAL
Sydney,Australia
Summary
Highly skilled and results-driven Network and System Administrator with over 3 years of experience in Azure, M365, and Windows environments. Proficient in system administration, network security, virtualization, and database management. Demonstrated ability to manage and maintain network infrastructure, ensure network availability, and collaborate with third-party vendors to meet business objectives. Adept at troubleshooting complex systems, ensuring high availability, and implementing cybersecurity measures to protect critical business systems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Systems Analyst
Health and Safety Institute
Sydney, New South Wales
02.2023 - Current
- Administer and maintain Microsoft Operating Systems and essential network services, including DHCP, DNS, DFS, and IPAM, ensuring smooth network operations.
- Utilize System Center Configuration Manager (SCCM) for efficient software deployment, patch management, and generating detailed inventory reports.
- Monitor and resolve issues related to network applications and system performance, maintaining high availability and optimal reliability across all platforms.
- Implement and manage antivirus solutions, ensuring protection against evolving security threats and maintaining the integrity of the system.
- Perform routine patching and system updates, adhering to security policies and ensuring compliance with industry best practices.
- Provide timely and effective technical support to users, addressing issues with MS Office and other network applications, ensuring minimal downtime.
- Collaborate with cross-functional teams on IT projects, sharing knowledge and fostering a positive, team-oriented environment.
- Develop and maintain comprehensive documentation for system configurations, procedures, and policies, supporting consistent system management.
Systems Officer
NSW Education Standards Authority
08.2022 - 02.2023
- Administered Windows Server environments and network services, including DNS, DHCP, and Active Directory.
- Led patch management processes using SCCM and ensured that systems were up-to-date and secure.
- Troubleshot and resolved system and network issues, collaborating with end users and other IT teams to resolve tickets efficiently.
- Maintained antivirus solutions and assisted in the detection and mitigation of security threats.
- Assisted in creating and updating system documentation and procedures for operational continuity.
Business Technology Analyst
Teachers Health Fund
11.2021 - 07.2022
- Provided technical support for end-users across Windows and Linux systems, troubleshooting hardware and software issues to ensure continuous operation.
- Assisted in the setup, configuration, and maintenance of network infrastructure, including firewalls, switches, routers, and VPN configurations.
- Performed regular backups and disaster recovery procedures to maintain business continuity.
- Monitored system logs and performance metrics to identify potential issues before they impacted operations.
- Supported the administration of Microsoft Active Directory, Exchange, and Office 365 environments.
- Contributed to system upgrades and patch management, ensuring systems remained secure and up-to-date.
- Managed the configuration and support of VoIP systems, ensuring clear and reliable communication channels for the organization.
- Assisted in the planning and implementation of IT infrastructure projects, ensuring adherence to timelines and budget constraints.
Education
MASTERS OF INFORMATION SYSTEMS -
University of Southern Queensland
Toomwomba, QLD08.2021
BACHELORS DEGREE IN INFORMATION TECHNOLOGY -
Sharda Univeristy
Greater Noida, India09.2015
Skills
- Microsoft Operating Systems (Windows Server, Windows OS)
- Network Services (DHCP, DNS, DFS, IPAM)
- SCCM (Software Deployment, Patch Management, Inventory Reporting)
- Antivirus Solutions (Implementation and Management)
- System Monitoring & Troubleshooting (Network Applications & Performance)
- System Patching & Security Compliance
- Technical Support (MS Office and Network Applications)
- Team Collaboration (Knowledge Sharing, Project Support)
- Documentation & Process Development (System Configurations, Procedures)
Certification
- Azure 900
- Azure 104
- CCNA
- ITIL
Timeline
Systems Analyst
Health and Safety Institute
02.2023 - Current
Systems Officer
NSW Education Standards Authority
08.2022 - 02.2023
Business Technology Analyst
Teachers Health Fund
11.2021 - 07.2022
- Azure 900
- Azure 104
- CCNA
- ITIL
MASTERS OF INFORMATION SYSTEMS -
University of Southern Queensland
BACHELORS DEGREE IN INFORMATION TECHNOLOGY -
Sharda Univeristy
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