JAY ALSHARI
Australia,Melbourne
Summary
Hardworking and passionate candidate with strong organizational skills eager to secure mortgage broker position. Ready to help team achieve common goals.
Overview
7
7
years of professional experience
Work History
Senior Banking Consultant
HSBC
01.2023 - Current
- .Resolved customer issues reducing complaints by 30%
- Implemented new customer feedback system
- Managed relationships with over 200 customers maintaining 95% satisfaction rate
- Updating and communicating audit requirements to the branch.
- Playing role in training and coaching personal banking consultants
- Support branch manager
- Manage customer feedback and enquiries effectively
- Daily maintenance and reconciliation of system audit reports
- Offer private banking solutions to high net worth customers
Banking Consultant
ANZ
07.2020 - 01.2023
- Identified customers' financial need, goals and objectives and offered appropriate products to suit their need
- Managed customer expectations with patience and positive attitude
- Received award ( champion of the month ) three times for exceptional customer service
- Encouraged customers to be proactive with their banking. connecting them with finance managers and loan brokers.
Maintenance Facility Team Member
Moreland City Council
01.2020 - 03.2021
- Knowledge of and compliance with all governing safety rules and regulations
- Giving verbal directions and assigning daily tasks to team members
- All maintenance and renovation work including painting and flooring
- Landscaping
- Operation of hand held equipment and machinery
- Liaising with the Project Manager and tradesmen on a daily basis to understand roles and responsibilities
- Meeting the demands of various stakeholders to ensure timely completion of tasks at a high standard
- Informing the Project Manager of inventory requirements
- Assisting in the resolving of team disputes.
Assistant Manager
Blue Star Logistics and Supply Chain
01.2018 - 01.2019
- Responsible for data entry and stock inventory
- Managing communication between freight companies and parcel recipients
- Processing all inbound and outbound paperwork, including POP and POD
- Managing all payroll and staff leave processes
- Carrying out inductions
- Managing petty cash and reconciling receipts
- Preparing and generating reports as and when required
- General office and staff management.
Education
Bachelor of Business/International Commerce -
Melbourne Polytechnic
Australia01.2016
Skills
- Dependable and Responsible
- Good Telephone Etiquette
- Task Prioritization
- Teamwork and Collaboration
- Customer Relations
Languages
Fluent in English (ESL)
Arabic
Timeline
Senior Banking Consultant
HSBC
01.2023 - Current
Banking Consultant
ANZ
07.2020 - 01.2023
Maintenance Facility Team Member
Moreland City Council
01.2020 - 03.2021
Assistant Manager
Blue Star Logistics and Supply Chain
01.2018 - 01.2019
Bachelor of Business/International Commerce -
Melbourne Polytechnic
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