Viviana Bernal

As an Administrative assistant at Will Fix, I ensured smooth operational flow by managing communication, coordinating tasks, and supporting overall business efficiency

• Coordinated job schedules with mechanics to ensure timely completion and customer satisfaction
• Communicated effectively with customers and suppliers, ensuring clear and timely exchanges of information
• Managed emails, correspondence, and invoicing to streamline operations and improve payment processing accuracy
• Successfully resolved operational challenges, leading to continuous service delivery and improved customer satisfaction
• Streamlined invoicing processes, reducing payment-processing time by 15%
• Maintained a highly organized office environment, boosting team productivity and efficiency

As a Team Leader, I oversaw daily operations, led a team, and ensured excellent customer service and efficient store performance

• Supervised and trained staff, fostering a positive and collaborative work environment
• Streamlined food preparation processes to enhance service speed and quality
• Processed customer orders and payments efficiently, ensuring seamless transaction flow
• Maintained consistently high standards of customer service, contributing to positive feedback and repeat business
• Optimized food preparation processes, reducing service times by 20%

Responsible for managing financial records, supporting business decisions, and optimizing cash flow through efficient accounting practices

• Executed bank reconciliations to ensure the accuracy and integrity of financial records, identifying discrepancies and ensuring compliance
• Produced detailed financial reports to support strategic decision-making, providing valuable insights for business planning and growth
• Streamlined invoice processing, improving cash flow management and enhancing overall financial efficiency
• Colombia
• Achieved timely GST refunds, optimizing cash flow and contributing to financial efficiency and operational effectiveness
• Regularly participated in meetings with management and stakeholders to review cash flow and project updates, ensuring financial alignment with business objectives and identifying areas for improvement