Jel
Sydney,NSW
Summary
Experienced professional with a diverse background in the cultural industry and service. Demonstrates patience, focus, and professionalism in all interactions. Proficient in research and creative planning.
Overview
5
5
years of professional experience
Work History
Business Partner's Service Agent (Hotel Bookings)
Trip.com
Shanghai, China
03.2023 - 08.2024
- Handled phone inquiries from hotels and promptly resolved issues with bookings or contacted customers.
- Delivered exceptional business partner service and top-notch customer service by handling a wide range of booking-related inquiries.
- Providing resolutions to our customers and the hotel business partners via Call, Chat, and Email.
- Diffused difficult customer and business partner situations through calmness and understanding.
- Attending regular team huddles.
- Conducted training for interns and newly hired staff.
- Assisted with other teams as required for business needs.
Teacher
Youth Centre Urumqi
Urumqi, China
03.2021 - 12.2022
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Taught English to children in kindergarten and primary grades.
- Effectively coordinated and developed engaging English exercises.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Art Gallery Assistant
Gaotai Gallery
Urumqi, China
12.2019 - 02.2021
- Carried out multiple administrative duties within the scope of curatorial programs.
- Liaised with artists and external parties for the production of artworks and exhibitions.
- Coordinated with curators to allocate exhibitions and provided assistance throughout the process.
- Managed the content creation and editing duties for exhibition-related news essays, reviews on WeChat public account.
- Translated and edited exhibition and collection texts across languages (English, Chinese, Uyghur).
- Managed updates of online art market platforms including Artsy and Ocula
- Offered courteous and informative guidance to visiting individuals
Restaurant Trainee
Shangri-la Hotels and Resorts Group
Beijing, China
06.2019 - 12.2019
- Arranged tables to align with reservation schedule.
- Provided professional meet and greet services to guests.
- Oversaw the collection and analysis of restaurant reviews on a weekly basis.
- Actively hosted the Michelin rating team and Confrérie de la Chaîne des Rôtisseurs while interning.
Education
BHM - Hospitality & Tourism Management
Xinjiang University
China07-2022
Master of Arts - Curating And Cultural Leadership
University of New South Wales
Skills
- Complaint Handling
- Stress Tolerance
- Customer Service
- Customer Relationship Management
- Content Strategy
- Researching
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Uyghur/Uzbek
Native/ Bilingual
Timeline
Business Partner's Service Agent (Hotel Bookings)
Trip.com
03.2023 - 08.2024
Teacher
Youth Centre Urumqi
03.2021 - 12.2022
Art Gallery Assistant
Gaotai Gallery
12.2019 - 02.2021
Restaurant Trainee
Shangri-la Hotels and Resorts Group
06.2019 - 12.2019
BHM - Hospitality & Tourism Management
Xinjiang University
Master of Arts - Curating And Cultural Leadership
University of New South Wales
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