JELENA MILENKOVIC
Wollert,VIC
Summary
A dedicated professional advisor with a focus on providing actionable insights and fostering collaboration. Experienced in strategic planning and conflict resolution, consistently making impactful contributions to team success. Known for adaptability and a results-driven approach, demonstrated through exceptional problem-solving skills and effective relationship management.
Overview
14
14
years of professional experience
Work History
Talent and Culture Advisor
ACCOR – MANTRA EPPING
08.2022 - Current
- Lead talent acquisition efforts, including recruitment, selection and onboarding process
- Collaborate with department managers to identify training and development needs, and facilitate training sessions
- Assisting with payroll processing and benefits administration
- Maintained employee records and ensured compliance with HR policies and procedures
- Provide advice to Department Heads regarding disciplinary action, performance management and terminations
- Act as a mediator in conflict resolution.
Resident Support Officer / Acting Team Leader
COVID QUARANTINE VICTORIA
01.2021 - 04.2022
- Provide excellent customer service to residents
- Organizing rosters and dealing with incidents
- Effectively communicate with team members and management
- Manage large teams to accomplish tasks and supervise hotel activities.
Team Leader
QANTAS
10.2013 - 01.2021
- Managing large teams to successfully accomplish tasks
- Working to meet deadlines and communicating with stakeholders to achieve best business outcomes
- Maintain WHS requirements and assist management with audits.
Quality Controller
CRYOVAC
03.2013 - 05.2015
- Product quality controller and machine operator
- Using electric equipment.
Customer Service Representative
RSH AUSTRALIA (Fashion Brands Direct)
09.2010 - 04.2012
- Handled inventory management and maintained a high level of product knowledge
- Fulfilled all retail clerk duties, including opening and closing stores and working at the cash register.
Education
Advanced Diploma of Leadership and Management -
Monarch Institute
05.2025
Diploma of Human Resource Management -
Monarch Institute
12.2022
Bachelor of Business and Tourism Management -
Nis, Serbia
12.2007
Skills
- Relationship Building
- Compliance requirements
- Teamwork and Collaboration
- Analytical Thinking
- Interpersonal Communication
- Time Management
- Organizational Skills
- Critical Thinking
- Attention to Detail
- Problem-Solving
- Conflict Resolution
- Decision-Making
Hobbies and Interests
Community work (helping elderly people in the local Serbian community)
References
Available upon request
Skillsummary
- Strong verbal and written communication skills with good knowledge of Microsoft Office Suite.
- Excellent interpersonal, multi-tasking and problem-solving skills.
- The ability to adapt quickly, make decisions, take initiative and be accountable for my actions.
- Developed leadership skills and was able to encourage teamwork as demonstrated during my extensive experience at Qantas.
- Strong organizational skills with attention to detail.
- Dedicated and result-driven in developing and implementing HR strategies to attract, retain and develop top talent.
- Adept at fostering a positive workplace culture and driving organisational success through effective talent management and employee engagement initiatives.
Timeline
Talent and Culture Advisor
ACCOR – MANTRA EPPING
08.2022 - Current
Resident Support Officer / Acting Team Leader
COVID QUARANTINE VICTORIA
01.2021 - 04.2022
Team Leader
QANTAS
10.2013 - 01.2021
Quality Controller
CRYOVAC
03.2013 - 05.2015
Customer Service Representative
RSH AUSTRALIA (Fashion Brands Direct)
09.2010 - 04.2012
Diploma of Human Resource Management -
Monarch Institute
Bachelor of Business and Tourism Management -
Nis, Serbia
Advanced Diploma of Leadership and Management -
Monarch Institute
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