JELENA RUZIC
Doubleview,WA
Summary
Hardworking and reliable employee with background in operating cash registers, leading a team and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Woodvale Park Dental
11.2023 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collect patient and client documents and information upon referral.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Food and Beverage Supervisor
The Saint George Hotel
07.2023 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Assistant Manager
The Saint George Hotel
09.2022 - 07.2023
- Provided optimal assistance to the Venue Manager and handled a variety of tasks
- Handled all Social Media planning
- Dealt with function and event planning and ensured everything was organized and planned to the customers liking.
- Handled cash, and followed all the correct systems to ensure maximum security.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Team Leader
The Saint George Hotel
06.2022 - 09.2022
- Monitored the performance of sales team members and worked to increase team morale and motivation
- Served as a successful leader, promoting and achieving store success
- Identified and maximized sales opportunities, and increased customer retention rates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Food and Beverage Supervisor
The Saint George Hotel
04.2022 - 06.2022
- Documented all concerns and incidents and reported them to a senior supervisor.
- Placed orders for necessary goods such as food, kitchen tools, and cleaning products.
- Settled any customer disputes in a professional and pleasant manner.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Food and Beverage Attendant
The Saint George Hotel
07.2021 - 04.2022
- Recorded food and drink orders and worked to meet customer requests.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Monitored bar inventory and made notes for needed supplies when necessary.
- Acted as a support to other bartenders by creating drinks, and helping to maintain and stock the bar when necessary.
Sales Assistant
Forum Newsagency Floreat Forum
11.2020 - 10.2021
- Brought forth the ability to multitask and prioritize.
- Restocked merchandise and products in their precise place and made sure all stock was available.
- Helped customers locate products and checked store system for merchandise at other sites.
- Completed daily recovery tasks to keep areas clean and neat for maximum safety and productivity.
Education
Bachelor of Psychology And Criminology -
Edith Cowan University
Joondalup, WA10.2025
Bachelor of Psychology -
Curtin University of Technology
Bentley, WA12.2022
High School Diploma -
Churchlands Senior High School
Churchlands, WA11.2020
Skills
- Ability to Work in a Team
- Communication
- Ability to Multitask
- Fast Learner
- Ability to Work Under Pressure
- Ability to Learn Quickly
- Good time management
- Customer Service
- Leadership Skills
- Records Maintenance
- File Management
- Organization Skills
Certification
- Responsible Servicing of Alcohol
- Cert 2 in Business
- WA COVID-19 Hygiene Course
- WA Approved Manager Under Liquor Control Act 1988
Timeline
Front Office Coordinator
Woodvale Park Dental
11.2023 - Current
Food and Beverage Supervisor
The Saint George Hotel
07.2023 - Current
Assistant Manager
The Saint George Hotel
09.2022 - 07.2023
Team Leader
The Saint George Hotel
06.2022 - 09.2022
Food and Beverage Supervisor
The Saint George Hotel
04.2022 - 06.2022
Food and Beverage Attendant
The Saint George Hotel
07.2021 - 04.2022
Sales Assistant
Forum Newsagency Floreat Forum
11.2020 - 10.2021
Bachelor of Psychology And Criminology -
Edith Cowan University
Bachelor of Psychology -
Curtin University of Technology
High School Diploma -
Churchlands Senior High School
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