Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jelena Spalevikj

Brighton-Le-Sands,NSW

Summary

Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.Skilled in processing transactions, handling cash, using registers and arranging merchandise. Able to handle work under pressure and stressful situations, also energetic Crew Member offering outstanding skills in customer service.Adept Medical Laboratory Technician and Phlebotomist, I excel in specimen collection and phlebotomy techniques, ensuring over 99% accuracy in test results and specimen handling. Competent in counting the cells in prepared samples as wells as microorganisms including bacteria or parasites.

Overview

7
7
years of professional experience

Work History

Crew Member

McDonald's
09.2016 - 02.2017


  • Delivered excellent customer service, resulting in increased member retention rates.
  • Assisted and motivated associates to deliver excellent customer service daily.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Supermarket Cashier

Vero Market
03.2017 - 08.2017
  • Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
  • Increased sales by suggesting additional products or services based on customer needs and preferences.
  • Reduced wait times for customers through swift transaction processing and multitasking abilities.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Managed high-pressure situations with composure, efficiently handling long queues during peak hours and maintaining customer satisfaction.

Retail Sales Associate

Zara
08.2017 - 01.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Phlebotomist

Private Health Institution-Biotek Laboratory
02.2018 - 10.2020
  • Enhanced patient experience through compassionate care and communication during blood draw procedures
  • Collected test specimens either directly swabbing patients via shallow anterior nasal swab or supervising patient self-swabbing
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
  • Centrifuged blood samples as outlined in clinical protocols
  • Using techniques such as venipuncture and capillary puncture for adults and pediatric patients.
  • Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods

Medical Laboratory Technician

Private Health Institution-Biotek Laboratory
02.2020 - 08.2023
  • Maintained a high level of accuracy in test results by following strict quality control procedures
  • Cleaned and sterilized tools and equipment to maximize purity of specimens
  • Performed testing and quality control using approved laboratory procedures and instrumentation
  • Prepared reagents, media and solutions to use for laboratory testing and analysis
  • Assisted in the identification of microorganisms by performing accurate gram staining and microscopy techniques
  • Documented and verified patient information using laboratory information system.

Education

Medical High School
North Macedonia-Skopje
06.2016

Skills

  • Customer Service and Support
  • Fast Learner
  • Retail Sales
  • Problem-Solving
  • Phlebotomy Techniques
  • Quality testing
  • Equipment testing and calibration
  • Specimen Collection
  • Teamwork and Collaboration
  • Microsoft Office Word

Languages

English
Serbian
Macedonian

Timeline

Medical Laboratory Technician

Private Health Institution-Biotek Laboratory
02.2020 - 08.2023

Phlebotomist

Private Health Institution-Biotek Laboratory
02.2018 - 10.2020

Retail Sales Associate

Zara
08.2017 - 01.2018

Supermarket Cashier

Vero Market
03.2017 - 08.2017

Crew Member

McDonald's
09.2016 - 02.2017

Medical High School

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Jelena Spalevikj