Summary
Overview
Work History
Education
Skills
Timeline
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Jelena Verney

Jelena Verney

Molendinar,Queensland

Summary

Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.

Overview

4
4
years of professional experience

Work History

Guest Services

Village Roadshow Theme Parks
11.2023 - Current
  • Delivered excellent guest services by answering inquiries from visitors.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Show Stockman

Village Roadshow Theme Parks
06.2023 - Current
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Interacted with guests in friendly and knowledgeable way.
  • Managed live audience interactions, ensuring smooth transitions between segments and maintaining energy levels throughout the show.
  • Navigated unexpected technical issues or unscripted moments during live broadcasts with grace and adaptability.
  • Enhanced horse health by providing regular grooming, exercise, and proper nutrition.
  • Monitored horse behavior for signs of stress or illness, promptly addressing any concerns with veterinary professionals.
  • Enhanced customer satisfaction by providing safe and enjoyable pony rides for visitors of all ages.
  • Maintained high safety standards through regular equipment inspections and proper pony care.
  • Improved cow milking efficiency by implementing proper milking techniques and maintaining clean equipment.
  • Enhanced milk quality by closely monitoring the health and well-being of cows and reporting any abnormalities to supervisors.

Track Work Rider

Gillian Heinrich
01.2021 - 06.2023
  • Improved horse and rider communication by implementing personalized training programs tailored to individual needs.
  • Enhanced stable cleanliness by performing regular mucking and disinfecting tasks.
  • Ensured horse safety with diligent observation and prompt reporting of injuries or illnesses.
  • Collaborated with veterinarians to administer treatments, vaccinations, and monitor ongoing medical conditions in horses.
  • Assisted with transportation arrangements for horses traveling to off-site events or veterinary appointments.
  • Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
  • Kept records of vaccinations, worming and shoeing to maintain animal health.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.

Working Student

Lyle Equestrian
01.2020 - 01.2021
  • Improved horse training techniques by incorporating modern methods and equipment.
  • Enhanced equestrian facility safety by conducting regular inspections and maintenance.
  • Managed stable operations and ensured proper care for all resident horses, maintaining a healthy environment.
  • Supervised barn staff, ensuring efficient daily operations and adherence to high standards of care for all equine residents.
  • Cultivated positive relationships with clients, addressing concerns promptly and providing exceptional customer service.

Stablehand

Edmonds Racing
01.2024 - Current
  • Enhanced horse care by implementing efficient grooming and feeding routines.
  • Maintained clean stables for optimal horse health and safety standards.
  • Assisted in the rehabilitation of injured horses with proper exercise and medication administration.
  • Promoted a safe working environment, adhering to all necessary protocols and procedures.
  • Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
  • Collaborated with veterinarians on regular check-ups, helping to ensure optimal equine health.

Education

Rockhampton Grammar School
Rockhampton, QLD

Skills

  • Guest Services
  • Public Speaking
  • Decision-making skills
  • Time Management
  • Physical Fitness
  • Teamwork and Cooperation
  • Customer Service
  • Goal Setting
  • Multitasking
  • Negotiation and Conflict Resolution
  • Strategic Planning
  • Problem-solving abilities
  • Organizational Skills
  • Self Motivation
  • Adaptability
  • Stable Management
  • Equine nutrition
  • Horse Racing Industry
  • Strong Work Ethic
  • Personable and friendly

Timeline

Stablehand

Edmonds Racing
01.2024 - Current

Guest Services

Village Roadshow Theme Parks
11.2023 - Current

Show Stockman

Village Roadshow Theme Parks
06.2023 - Current

Track Work Rider

Gillian Heinrich
01.2021 - 06.2023

Working Student

Lyle Equestrian
01.2020 - 01.2021

Rockhampton Grammar School

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Jelena Verney