Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

JELENA ZORIC

Cranbourne,VIC

Summary

Accomplished Customer Service Advisor and Retail Sales Associate with a proven track record at Telstra, enhancing customer satisfaction and streamlining order processes. Skilled in customer relations and computer proficiency, I significantly contributed to team efforts in achieving monthly targets. My expertise in complaint handling and store maintenance has consistently elevated the shopping experience, demonstrating a commitment to excellence and operational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Advisor

Telstra
09.2022 - 06.2024
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with team members to achieve monthly targets and improve overall performance.
  • Maintained and managed customer files and databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in cross-functional projects aimed at improving overall company performance and customer experience.
  • Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.

Retail Sales Associate

BONDS
11.2022 - 02.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained clean sales floor and straightened and faced merchandise.

Retail Sales Associate

Ivan's Delicatessen
10.2018 - 08.2022
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

Bachelor of Arts - Criminal Justice And Criminology

Federation University Australia
Berwick, VIC
06.2024

Diploma of Arts - Justice And Law

Chisholm Institute
Frankston, VIC
12.2021

High School Diploma -

Gleneagles Secondary College
Endeavour Hills, Australia
11.2019

Skills

    • Customer service excellence
    • Complaint Handling
    • Customer Relations
    • Customer Focus
    • Store maintenance
    • Order Processing
      • Stock management
      • Customer Education
      • Money handling abilities
      • Computer Proficiency
      • Payment Processing

Languages

Serbian
Native or Bilingual

Additional Information

Ronny Addamo

Ivan's Deli Business Owner & Manager

(03) 9793 6177


Joanne

Bonds Store Manager

0466 842 201


Nikolina Zec

Telstra Store Manager

0452 497 492



Timeline

Retail Sales Associate

BONDS
11.2022 - 02.2023

Customer Service Advisor

Telstra
09.2022 - 06.2024

Retail Sales Associate

Ivan's Delicatessen
10.2018 - 08.2022

Bachelor of Arts - Criminal Justice And Criminology

Federation University Australia

Diploma of Arts - Justice And Law

Chisholm Institute

High School Diploma -

Gleneagles Secondary College

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JELENA ZORIC